Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
| Código IATA | SU |
|---|---|
| Rutas | 354 |
| Ruta principal | Londres-Heathrow a Moscú Aeropuerto Internacional de Moscú-Sheremétievo |
| Aeropuertos en los que opera | 159 |
| Aeropuerto principal | Moscú Aeropuerto Internacional de Moscú-Sheremétievo |
Great
Ventajas: Quick! Friendly! On time
Ventajas: nothing
Desventajas: everything
Ventajas: The crew
Desventajas: Food. Not enough vegetarian options
Desventajas: Good was not good really bad it is
Ventajas: business class electric sockets and good leg space, on time
Desventajas: lagguage handling upon arrival was mediocre
Ventajas: timing, safety, captain take off and landing
Desventajas: squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Ventajas: pretty good
Desventajas: on the level withother major airlines
Ventajas: Nothing in particular. An ok flight.
Desventajas: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Ventajas: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Desventajas: New chairs
Ventajas: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Ventajas: Helpful and friendly crew.
Ventajas: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Ventajas: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Desventajas: Cabin temps could have been a bit cooler for sleeping.
Desventajas: It left at a bad hour of the day
Ventajas: Nothing
Desventajas: My luggages are lost
Desventajas: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Desventajas: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Desventajas: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Desventajas: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Ventajas: Flight crew try hard to please passengers.
Desventajas: Aeroflot ground staff are rude, aggressive, very poor customer service.
Desventajas: Organisation at the airport
Ventajas: The boarding was quick and easy. Comfortable seats and enough room for legs.
Desventajas: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Ventajas: The bording was quick and easy. There was enough legroom.
Desventajas: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Ventajas: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Desventajas: Great plus is a direct flight and price
Desventajas: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Desventajas: New terms about hand luggage is worser then in RyanAir
Ventajas: helpful and friendly crew
Desventajas: more comfortable and spacious seats.
Ventajas: overall service and the crew.
Desventajas: more comfortable and spacious seats
Ventajas: Chek-in
Desventajas: The food
Desventajas: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Ventajas: Crew was pleasant and professional
Desventajas: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Ventajas: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Desventajas: Offer drinks more often
Desventajas: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Ventajas: No comments
Desventajas: No comments
Desventajas: Leg space and crews attitude
Desventajas: Leg space is horrible!
Ventajas: Quick boarding and departure. Good selection of films.
Desventajas: Customer service. Leg room.
Ventajas: Seat was very comfortable. Very helpful crew.
Desventajas: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Desventajas: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Ventajas: Basic economy flight. It was okay.
Ventajas: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Desventajas: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Ventajas: Nothing
Desventajas: Descent and landing were not pleasant while the weather was fine
Ventajas: Все
Ventajas: TV on board
Desventajas: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Ventajas: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Desventajas: gave old people seats next to the pass
Ventajas: Crew was great, seat was comfortable, adequate legroom.
Desventajas: Children should be located in one area of the cabin, so they don't disturb all other travelers.
Ventajas: Service, food
Ventajas: Passengers are not polite.
Ventajas: My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Ventajas: Crew was amazing.
Desventajas: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Ventajas: Crew was very helpful, seat was small and uncomfortable.
Ventajas: The on-flight crew was great, very helpful and friendly.
Desventajas: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Ventajas: Food
Desventajas: Cleaning
Ventajas: all procedures at both airports took 15 minutes
Ventajas: Great service and amazing crew
Desventajas: All good!
Ventajas: Air crew was super and seats comfortable
Desventajas: Everything was super thank you
Desventajas: It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Ventajas: Na
Desventajas: Na
Ventajas: Na
Desventajas: Na
Great
Ventajas: Quick! Friendly! On time
Ventajas: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Desventajas: New chairs
Ventajas: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Ventajas: Helpful and friendly crew.
Ventajas: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Desventajas: Cabin temps could have been a bit cooler for sleeping.
Ventajas: helpful and friendly crew
Desventajas: more comfortable and spacious seats.
Ventajas: overall service and the crew.
Desventajas: more comfortable and spacious seats
Ventajas: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Desventajas: Offer drinks more often
Ventajas: Seat was very comfortable. Very helpful crew.
Ventajas: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Desventajas: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Ventajas: Все
Ventajas: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Desventajas: gave old people seats next to the pass
Ventajas: My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Ventajas: all procedures at both airports took 15 minutes
Ventajas: Great service and amazing crew
Desventajas: All good!
Ventajas: Air crew was super and seats comfortable
Desventajas: Everything was super thank you
Ventajas: The crew
Desventajas: Food. Not enough vegetarian options
Desventajas: Good was not good really bad it is
Ventajas: business class electric sockets and good leg space, on time
Desventajas: lagguage handling upon arrival was mediocre
Ventajas: pretty good
Desventajas: on the level withother major airlines
Desventajas: Organisation at the airport
Ventajas: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Desventajas: Great plus is a direct flight and price
Desventajas: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Ventajas: Chek-in
Desventajas: The food
Ventajas: Crew was pleasant and professional
Desventajas: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Ventajas: Quick boarding and departure. Good selection of films.
Desventajas: Customer service. Leg room.
Ventajas: Basic economy flight. It was okay.
Ventajas: Crew was great, seat was comfortable, adequate legroom.
Desventajas: Children should be located in one area of the cabin, so they don't disturb all other travelers.
Ventajas: Service, food
Ventajas: Passengers are not polite.
Ventajas: Crew was amazing.
Desventajas: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Desventajas: It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Ventajas: Na
Desventajas: Na
Ventajas: nothing
Desventajas: everything
Ventajas: timing, safety, captain take off and landing
Desventajas: squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Ventajas: Nothing in particular. An ok flight.
Desventajas: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Ventajas: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Desventajas: It left at a bad hour of the day
Ventajas: Nothing
Desventajas: My luggages are lost
Desventajas: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Desventajas: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Desventajas: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Desventajas: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Ventajas: Flight crew try hard to please passengers.
Desventajas: Aeroflot ground staff are rude, aggressive, very poor customer service.
Ventajas: The boarding was quick and easy. Comfortable seats and enough room for legs.
Desventajas: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Ventajas: The bording was quick and easy. There was enough legroom.
Desventajas: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Desventajas: New terms about hand luggage is worser then in RyanAir
Desventajas: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Desventajas: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Ventajas: No comments
Desventajas: No comments
Desventajas: Leg space and crews attitude
Desventajas: Leg space is horrible!
Desventajas: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Desventajas: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Ventajas: Nothing
Desventajas: Descent and landing were not pleasant while the weather was fine
Ventajas: TV on board
Desventajas: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Ventajas: Crew was very helpful, seat was small and uncomfortable.
Ventajas: The on-flight crew was great, very helpful and friendly.
Desventajas: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Ventajas: Food
Desventajas: Cleaning
Ventajas: Na
Desventajas: Na
