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Ventajas: All crew provided great service

Desventajas: Food

Desventajas: Both flights were late...the first flight was 25 minutes behind and second connection flight was 45 minutes late

Ventajas: Todo

Desventajas: La puntualidad

Ventajas: Nothing really

Desventajas: On time flight. Had a 2 hr delay

Ventajas: The crew was very nice. The price was good.

Desventajas: That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me.

Ventajas: Amenities.

Desventajas: The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great

Ventajas: Good takeoff, good landing.

Desventajas: Food very cheap.

Ventajas: Everything was fine excellent.

Desventajas: Everything was excellent.

Ventajas: I always have a consistently good experience on Delta. Everything was great.

Desventajas: Broken monitor and seat

Ventajas: Had seat open next to me

Desventajas: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Ventajas: Entertainment

Desventajas: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Desventajas: The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements.

Desventajas: Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare

Ventajas: On time, friendly staff

Desventajas: More leg room

Ventajas: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Desventajas: The flight was too warm.

Desventajas: Broken monitor and seat

Ventajas: price great; direct flight;

Desventajas: cramped

Desventajas: Seats are too small

Ventajas: Efficiency of process.

Desventajas: Better entertainment and better food with vegetarian option.

Ventajas: Everything really.

Desventajas: If I have to choose something it would be food

Ventajas: Awesome

Desventajas: Flight Miami to Panama was late

Ventajas: Buen servicio y llego a su hora programada

Ventajas: Inflight meal is a rarity these days, two free alcoholic drinks and coffee are a bonus

Desventajas: InFlight entertainment was old school TV. Seats very tight.

Ventajas: Comfy seats onboard Good selection of movies Decent food from MEX to SFO

Desventajas: I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi

Ventajas: En general un vuelo medio...

Desventajas: El vuelo se retrasó ... lo quitaron de las pantallas y jamás avisaron el cambio ... sino pregunto yo casi pierdo el vuelo

Ventajas: Great customer service

Desventajas: Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient

Ventajas: Movie selection are great

Desventajas: The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Ventajas: Crew was great

Desventajas: Lots of screaming children. Not much to be done about that.

Desventajas: Hopefully upgrade on monitors (touch screen was not working),

Ventajas: Crew was great

Desventajas: We had to go back to the gate to correct an interior light problem.

Desventajas: Boarding lines

Ventajas: Excellent selection of movies and the dinner was very good.

Desventajas: Breakfast eggs and mashed potatoes were wet and too watery.

Ventajas: Aeromexico is one of my favorite airlines. I like everything overall.

Desventajas: Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable.

Desventajas: Not canceled the flight for no reason. You need better entertainment.

Ventajas: All was great!

Desventajas: No option to watch movies

Ventajas: Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one.

Desventajas: More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again.

Desventajas:

Desventajas: Really but service I m not recommended sorry

Ventajas: On time, friendly staff

Ventajas: The seat was super confortable

Ventajas: Buen servicio, amabilidad y alimentos

Desventajas: El tiempo para el despegue, fue muy tardado

Ventajas: Entertainment

Desventajas: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Desventajas: Nothing. Perfect flight.

Ventajas: Great crew. Old plane but comfy

Desventajas: More communication on the flight delay

Ventajas: Everything was fine excellent.

Desventajas: Everything was excellent.

Desventajas: Los cacahuates que dieron estaban viejos....

Ventajas: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Desventajas: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Desventajas: Not canceled the flight for no reason. You need better entertainment.

Ventajas: Boarding was fast and we left on time

Desventajas: There was no sign or indication at the gate the we were at the right place. The screens in the terminal also didn't say anything about it.

Ventajas: Seat comfortable

Desventajas: Announce flight status and boarding process

Ventajas: It was on time

Desventajas: Nothing

Ventajas: Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset.

Desventajas: Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport.

Ventajas: Great crew. Old plane but comfy

Ventajas: That it got me where I needed to go.

Desventajas: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Desventajas: More communication on the flight delay

Desventajas: Baggage was extremely delayed. Boarding and take off were delayed too