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Ventajas: nada.. el vuelo fue cancelado

Desventajas: la intervencion de ustedes con las empresas

Ventajas: Aeromexico Boeing 737s are great. No complaints here.

Desventajas: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city.

Ventajas: El tiempo de vuelo

Desventajas: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal

Desventajas: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city.

Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Ventajas: El tiempo de vuelo

Ventajas: good service

Desventajas: a better airplane

Desventajas: Que no retrasen vuelos por motivos sin explicación

Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Desventajas: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city.

Ventajas: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.

Desventajas: If they had not made us check in our carry on

Ventajas: Nice crew. Free movies.

Desventajas: Temperature in cabin was extremely hot and dry.

Desventajas: An extra food option could have been better. Very nice flight overall

Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Ventajas: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.

Desventajas: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Ventajas: Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico.

Ventajas: Not a lot.

Desventajas: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.

Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Desventajas: Seat space

Ventajas: El entretenimiento y comida

Desventajas: Precio , descuento, abordaje

Ventajas: Nothing.

Desventajas: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.

Ventajas: Affordable prices

Desventajas: Boarding process very desorginized

Ventajas: My experience was horrible. Aeromexico canceled my sons flight without notice or reimbursement, they forced me to abandon my minor son in a foreign country and extorted me to pay for a new return ticket on top of what I already paid through kayak.

Desventajas: Not allow the airlines to cancel your ticket, extort you to buy another and force you to separate from you minor children leaving them in a foreign country. Horrible experience to say the least

Ventajas: The crew was nice for the most part

Desventajas: I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there.

Ventajas: Nice crew. Free movies.

Desventajas: Temperature in cabin was extremely hot and dry.

Ventajas: Genial la tripulación

Ventajas: I wi not use aeromexico again

Desventajas: Everything, see prior notes

Ventajas: Service was great

Desventajas: Nothing

Ventajas: nada.. el vuelo fue cancelado

Desventajas: la intervencion de ustedes con las empresas

Desventajas: Solo me cobraron y tuve que comprar otro vuelo al no estar confirmado

Ventajas: Amabilidad

Ventajas: these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff...

Ventajas: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.

Desventajas: I am completely satisfied with my experience

Desventajas: Food

Desventajas: La comida

Ventajas: nada. el vuelo fue cancelado

Desventajas: la intervencion de ustedes con las aerolineas... nadie me dice que paso con el vuelo

Ventajas: Seats

Desventajas: Nothing

Desventajas: Las peliculas, actualizarlas, no servía el cargador usb

Ventajas: The crew was great except the pilot.

Desventajas: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.

Ventajas: Not a lot.

Desventajas: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.

Desventajas: Que no retrasen vuelos por motivos sin explicación

Ventajas: Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico.

Ventajas: nada.. el vuelo fue cancelado

Desventajas: la intervencion de ustedes con las empresas

Ventajas: El avión estaba súper limpio y en excelentes condiciones

Desventajas: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.

Ventajas: see previous comments

Desventajas: see previous comments

Desventajas: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal

Ventajas: Service was great

Desventajas: Nothing

Ventajas: El proceso para realizar la documentacion del equipaje es un poco lento ya que destinan poco personal para ello.

Desventajas: No me parece bien que cobren el equipaje documentado, anteriormente no había visto eso en Aeromexico.

Desventajas: space

Ventajas: Boarding was fast and easy.

Desventajas: The food was very bland, we had to wait 25 min on the tarmac waiting for take off.

Ventajas: Seats

Desventajas: Nothing

Ventajas: Nothing exceptional, but it got me there smoothly and in one piece.

Desventajas: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.

Desventajas: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city.

Desventajas: Las peliculas, actualizarlas, no servía el cargador usb

Desventajas: Food

Ventajas: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.

Desventajas: I am completely satisfied with my experience

Ventajas: This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson.

Desventajas: I am completely satisfied with the airline and its services.