Gran ubicación. Hermoso hotel
Servicio de personal extremadamente amable gran gran ubicación.
Las habitaciones estaban limpias. Fácil acceso a Riverwalk. Todo el personal es servicial y amable Nada
How close it was to the river walk. The smell on our floor and room size.
Near Convention Center. Bathroom was not clean.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
The room was small and we couldn't even upgrade
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
La ubicación y el diseño. Ambas espectaculares. Las vistas al River-walk. Apareció una gran cucaracha en nuestra habitación, aunque la limpieza era bastante buena. Entendimos que entro del exterior por la puerta de la terraza ya que en las calles del entorno se veian algunas mas.
Muy buena ubicación No hay aire acondicionado en los pasillos, el aire acondicionado en los dormitorios no funcionaba muy bien. Tiene que reformarse
La ubicación lo es todo. El Omni La Mansión está en una ubicación perfecta cerca del río sin las multitudes de los hoteles de convenciones. El servicio era de primera clase y la comida era fabulosa.
Personal y habitaciones
Me dieron un ascenso a otra habitación y era increíble
Es aceptable pero no excelente pues en la habitación no servia el aire acondicionado y había cucarachas.
La ubicacion ya que esta a unos pasos del RiverWalk. El personal no es nada amable.
Pienso que por el precio podría dar un servicio más amable: estaciones de café, traslados del Hotel al North Star Mall en Shuttle o algunos otros atractivos
Me encantó el servicio y el personal amable. Nos sentimos como en casa lejos de casa. Había polvo en la cafetera. Soy un gran bebedor de café. Y polvo en el armario y espejos, estanterías, cuarto de baño. La cafetera necesita limpiarse cada día.
La ubicación era fantástica. El personal era amable. Precio moderado teniendo en cuenta su ubicación (en pleno centro de la ciudad). La ducha no desaguaba.
Ubicación, precio, personal
El personal ha sido siempre muy atento y servicial. La ubicación excelente El desayuno que es ofrecido como "compliment" debería ser mejorado o en su defecto cobrado pero con una atención personal mas eficiente y con mayor calidad
Bonitas habitaciones que parecen haber estado remodeladas recientemente. Gran desayuno completo cada mañana. Muy céntrico cerca de El Alamo y Riverwalk. El personal es muy amable y servicial. 25 dólares de gastos de aparcamiento por noche.
El Ernie's Bar en el hotel, excelente hora feliz, bar muy relajado. Buen desayuno en el hotel cada mañana, el personal muy amable, habitaciones bonitas y limpias.
Hermoso edificio, habitaciones limpias, y perfecta ubicación La tarifa de aparcamiento era un poco alta, 25 dólares
El personal era muy amable
Había reservado las habitaciones de los hijos adultos, esposas, sus hijos adultos que vinieron a una celebración familiar. A todos les gustó el Menger. Encontramos al personal servicial. Una de ellas, la habitación de al lado de ellos, era una ruidosa. El hotel cambió los miembros de la familia a otra habitación donde tuvieron las noches tranquilas que necesitaban. Quedé impresionado por la facilidad con la que ese cambio se realizó. El personal de aparcamiento era servicial atendiendo a mi coche cuando vine a conocer y recogida de la familia que se alojó allí. No hubo quejas de nadie
Nos gustó la ubicación, mucho!! Justo al lado de el Álamo, y el hotel está muy bien conservado!! Se puede ver la edad del hotel en las habitaciones. El baño era muy pequeño pero útil. El servicio es caro!!
Nos gustó el Menger Bar, muy auténtico. El vestíbulo y las zonas públicas eran muy atractivas. Largo paseo hasta los ascensores. Máquina de hielo estaba fuera de servicio.
Tenía varios conjuntos de habitaciones, ya envié una revisión descriptiva. Sería lo mismo para este conjunto de habitaciones.
Pedimos desayuno que no estaba en el menú del restaurante. Era caro y el tamaño de la ración pequeño. 1 taco para el desayuno con guarnición costaba 16 dólares!
La ubicación es excelente. Las camas son bastante estrechas. Aire acondicionado hizo una noche. Afortunadamente, se reparó el día siguiente.
El personal era muy amable y servicial La tarifa de aparcamiento en el hotel era absurda, $36 dólares por noche.
Ambiente agradable y ecológico y la ubicación Me encantó la opción suite Servicio de aparcacoches en el parking muy caro y no hay autoservicio Opciones pobres en el servicio de habitaciones y en las opciones de aperitivos Sin balcones ni ventanas que se abran Ventilación pobre en las habitaciones Pequeña piscina y bañera de hidromasaje rotas
Hermoso hotel amable personal y en mi opinión vale la pena cada centavo.
Muy limpio, excelente ubicación, personal amable,
Hotel tenía habitaciones grandes, muy limpias. El personal era muy servicial y amable
los cuartos son un poco obscuros, si hicieran una remodelacion de alfombras cortinas y pintura de paredes seria excelente
Muy confortable, conserva la escencia de un gran hotel de los años 60`s sin perder la actualidad de los hoteles nuevos Tarda un poco en salir el agua caliente por los grifos
El aire acondicionado en la habitación no enfriaba por debajo de 74 grados. Demasiado calor para dormir cómodamente.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
Location Bathroom was filthy, the food in the restaurant was terrible
- At $230 a night it was a below average hotel.
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
Buena ubicación centro de la ciudad, cerca del paseo del río. La habitación y el baño era muy pequeños.
Bien satisfechos, verdaderos profesionales en todo.
70 dólares por aparcar una noche? En el mismo hotel que reservamos las habitaciones? Que es ridículamente caro.
Su ubicación, las habitaciones son confortables.
El personal del Gunter era súper agradable! Tienen la cama más cómoda del mundo!!!!! Hay un bar que es pequeño, tranquilo y mediano y lleno de historia. No puedo esperar a volver!
El personal era súper simpático y muy servicial.
Al principio me dieron una habitación que daba a un patio interior. Pero me cambiaron sin problema
Su excelente ubicacion dentro de la ciudad, accesible a todas las salidas y principales avenidas El costo del estacionamiento, es excesivo por dia, aún y siendo huésped del hotel es extremadamente caro para una estancia de 1 semana
The service was top notch.
The Bathtub was VERY nice and clean!
Good location, generally nice hotel. A number of cleanliness issues- -Blood on the sheets (not kidding- blood on the sheets) which we had to have changed at 11PM as we were already ready for bed. -previously opened water bottles in the mini fridge...
By far the best hotel and spa in San Antonio. Extremely polite and helpful staff.
1.The comfort and decor of the rooms and lobby; 2. the valet staff was excellent; 3. we enjoyed the restaurant on the Riverwalk; 4. I was pleased to receive a phone call from the security dept upon our return informing us about an item we left in the room and appreciated the offer to mail it to us; 5. the butter cream solution you gifted us with upon our arrival along with the glasses of champagne, were a welcome treat. 1.valet parking rae of $32 per day would dissuade us from staying there again; 2. the dirty champagne glasses from our stay the first night were never removed from the room during our two night stay; 3. I made arangements to have my hair done with the same stylist who had done my daughter's hair but she accepted an appointment with someone else which prevented me from getting my hair done for the wedding I was attending
Very friendly and helpful staff The jack hammering and the broken elevator were a pain. The hotel lobby was under construction. Our view was of a boarded up building and a bank parking garage.
Rarely does a hotel exceed expectations in both service and accommodations. The Watermark Hotel & Spa has. Twice now for me. Bravo. It's the only hotel I will stay in when visiting San Antonio.