Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
The room was small and we couldn't even upgrade
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
How close it was to the river walk. The smell on our floor and room size.
Near Convention Center. Bathroom was not clean.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
No hay wifi gratis
Pienso que por el precio podría dar un servicio más amable: estaciones de café, traslados del Hotel al North Star Mall en Shuttle o algunos otros atractivos
La ubicacion ya que esta a unos pasos del RiverWalk. El personal no es nada amable.
Es aceptable pero no excelente pues en la habitación no servia el aire acondicionado y había cucarachas.
Me dieron un ascenso a otra habitación y era increíble
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
Valet, Joe, was very helpful and friendly.
The king bed was amazing! Right on the river No hot tub
Pool area , 24/7 menu, staff very friendly helpful My shorts went to the laundry bin w pool towels and never resurfaced...many inquiries to the staff, no results They have 2 elevators, one out of order 4/5 days I stayed.
Free breakfast Comfy beds Free parking 10 mins max walk to the Riverwalk Shower doors Breakfast long lines. Customer Service during breakfast times.
Ample parking Small bathroom
Staff took care of everything. In your room within 10 minutes. Just a walk away from river walk restaurants.
The service was very good, Thanks
Everything from the friendly staff to the hotel room. Right as we arrived the staff welcomed us with a friendly smile. The room was spacious and clean. The bed was my favorite, right as I hit the bed I was out. Very, very comfortable! I would recommend this hotel to all my family and friends.would definitely stay again. The bathroom was to small.
Room had plenty of room. Breakfast was good and varied each day. Bathroom a little small
Que esta muy bien situado y que las habitaciones son limpias y muy confortables El personal de recepción podría ser mucho mas servicial y amable. Lo que es un desastre es el desayuno que viene incluido durante el fin de semana, 45 minutos antes de que concluyera el horario que tenía asignado ya se habian terminado los alimentos y aun la fila de gente era larga. Deberían de mejorar mucho ese servicio.
Este hotel tenía un aire de comodidad, limpieza y diversión! Nos encantó. La ubicación era la mejor!
Nada. Solo tiene buena ubicación, pero el servicio pésimo, y nunca apareció alguien que nos aclarara lo del desayuno y lo sucio de la habitación (cucarachas, mas de 7) Fue una gran decepción. Todo estuvo mal. En primer lugar, incumplieron con las condiciones de contratación, ya que se mencionaba que incluía desayuno y no fue así. En segundo lugar, la habitación muy sucia, inclusive nos invadieron cucarachas, y por eso nos salimos del hotel. El personal muy tonto, y la supuesta gerencia del hotel, nunca apareció, no hubo nadie a quien reclamar. Pésimo hotel
Buena ubicacion, la cama muy confortable, limpio el hotel solo te dan 2 botellitas de agua para todo el tiempo de estancia en el hotel.
La ubicacion Estaba en remodelacion y booking.com nunca lo mencionó
La cercania al centro de la ciudad, la amabilidad del personal del hotel y la distribucion de los cuartos asi como la comodidad de las camas Me hubiera gustado que tuviera un restaurant mas grande
Su ubicacion Lentos en los sevicios de limpieza. Un dia limpiaron el cuarto a las 10pm de la noche.
No respetaron el precio de la reservacion y no cuentan con espacios para estacionamiento suficiente. Ademas hacen un cargo diario por el estacionamiento q no mencionaron en la reserca y el desayuno no es bufet como lo ofertan
la habitación es muy confortable, el hotel esta muy bien ubicado y el personal es amable la piscina es pequeña para la capacidad del hotel y el desayuno es bueno pero no lo varían
Lo grande de la habitacion Que no tenga por los momentos, lugar para poder comer
The room was nice and the staff friendly. No fridge in room, extra charge for parking.
It was nice knowing that we were staying in a hotel 110 years old. There were some beautiful parts to it, while others just didn't make sense (a phone in the bathroom, that was not connected, nor did it have a place to connect) We really liked the wooden floors in the room & that we could control the temperature in the room. No big air conditioning unit making a ton of noise when on - so that was great. When we checked in, my husband was trying to surprise me w/champagne waiting in the room. That was completely ruined by the girl who checked me in & she didn't even feel bad about it. On top of that, she kept asking if we wanted it in the room already & we told her yes, several times. We get to the room & 20 mins. later, still nothing. Finally my husband called & she still asked: you want your champagne now? Eventually, it shows up, but the "boy" didn't bring the glasses to drink from. 10 mins. later, he brings us wine glasses, instead of champagne flutes. We just gave up asking for anything else. My husband was very disappointed that he didn't get to surprise me properly (it was first time being away from our baby in 2 years) & the staff didn't seem to care. As for the room, it didn't look like it was cleaned properly. I found long blond hairs on the floor (I have short dark hair), some small yellow balls in the corner of the room - by the bed, & the bed sheets could probably have used a change. We slept on top of them. Also, my husband was bit by some scary white bug we've never seen before. It was nasty. Thank God he's ok though. I'm just glad we went through kayak & didn't pay the price the hotel thinks it's worth.
Staff very friendly and helpful. Great location across from Convention Center. Close to Riverwalk. Cool and quiet room perfect respite from summer heat.
Staff, room, view, location, feel Bathroom needs grout and wallpaper help
Location Furniture is old and chairs look like they will break if you sit in them. All the upholstery looks dingy and dirty. Cracks in walls and floors. Poor overall look.
cutest place; not a traditional B&B but we enjoyed it. You get the cutest little basket of continental breakfast delivered at your door by 8:30am. FREE PARKING AND 3 BLOCKS FROM RIVERWALK
Very homey with lots of character, felt like staying in a home and not a hotel. There was a living area to sit and visit. The outside was beautiful and I enjoyed the swing and fountain. I didn't know that it was not always staffed and I wasn't sure how to check out since no one was there. There was a panhandler waiting outside for someone to come out.
It was a beautiful room, a short walk to the Riverwalk and Market Square, and the breakfast was perfect for us. Parking was easy. No
Good B & B. room good, staff helpful, price ok, location great. Parking a challenge.
This guest did not leave comments about this hotel.
Very quaint and charming. Spacious rooms and a great price for the location, which was easy walking distance to all downtown attractions: Riverwalk, Alamo, etc. The common area between the units can get loud. There were some loud guests that laughed and yelled for about a half hour, but they quieted down and there were no other disturbances.