First, City View overbooked. This was not communicated to Kayak, so after traveling when I arrived at 3AM, a very disgruntled employee stormed out of the back and told me through the locked door to leave, they have nothing for me. After statng that I have a reservation, and showing him the confirmation, he told me that "Kayak" overbooked them and to leave or he would call the police. You read that correctly. I asked for his name, which he refused to give to me. After asking again to look at my confirmation, I decided at this point I did not want to give them my money after this experience. We left and were forced to travel 2 hours home after a very long day and night already spent traveling. I called City View moments after leaving to again try and get the employees name, but was hung up on. I will say Kayak handled this situation beautifully, even going as far as to cal me to make sure we were accommodated. This was not a miss on Kayak's part, it was City View first for not notifying Kayak or myself of the overbooked rooms, and second, for handling the manner upon my arrival so terribly.
Hotel is super clean (spotless!) and modern, with free unlimited Wifi and friendly and helpful staff. There are complimentary maps of the downtown area at the front desk. Our King room was well-appointed (mini fridge, ironing board, air conditioner, microwave, coffee maker - which I didn't use) and my husband wanted me to mention that it always smelled good. Bed was comfortable as well. Much more budget friendly than the hotels right in the heart of the Riverwalk. About less than a mile walk to the central downtown area, which can be a bit more daunting when the weather spikes or drops (it was 32 one morning when we ventured out for breakfast). Easy access to the Alamodome and amtrak station, though. Since it's close to the Amtrak station you can hear the train blow its horn, but it was only in the morning (a reasonable time - nothing horrible) and we ended up using it as a secondary alarm clock. No bar or restaurant onsite but we didn't need any of that and tons of places in San Antonio deliver so the lack of room service wasn't off-putting. Would definitely stay here again!