Hoteles en Cancún

Ventajas: El servicio era increíble. Todo el mundo fue muy amable. Hay un montón de restaurantes y la comida era buena. El hotel es grande, pero muy extendido haciéndolo más íntimo.

Desventajas: No hay privacidad en el baño.

Ventajas: Los jardines son geniales. Realmente me gustó la configuración. La gente era muy agradable. Realmente un gran lugar para visitar.

Desventajas: No como las puertas de baño de cristal. No hay privacidad.

Ventajas: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Desventajas: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Ventajas: Everything is clean, tasty, and designed to make the guest happy.

Desventajas: AC was not strong enough in the main restaurants.

Ventajas: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Desventajas: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Ventajas: Location Service Environment

Desventajas: Food Beds Pillows

Ventajas: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Desventajas: Sunscreen too expensive

Ventajas: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Desventajas: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Ventajas: El servicio y las instalaciones

Ventajas: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!

Ventajas: Todo es perfecto!!

Ventajas: Servicio impresionante! Playa muy limpia! Comida super buena! Las habitaciones! Me encantó la parte "solo para adultos"! En general, unas vacaciones perfectas!!

Desventajas: No hay nada que no me gustara!

Ventajas: Mejor en la franja

Ventajas: Los masajes en el spa era increíble!!

Ventajas: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.

Desventajas: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.

Ventajas: We liked a good food and service was excellent

Desventajas: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner

Ventajas: Room was clean. Staff were friendly and helpful.

Desventajas: Food is just okay. Not sure if it's because it wasn't peak season by then.

Ventajas: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Ventajas: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!

Desventajas: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Ventajas: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Ventajas: Nice food and stuff.

Desventajas: Room with two separate beds. Uncomfortable

Ventajas: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!

Ventajas: Todo era exquisito!! Llevé a mi marido para su cumpleaños 40. El servicio era perfecto en todos los sentidos. La gente es muy amable y servicial. El océano era precioso... relajante, la perfección en todos los aspectos!!

Desventajas: Nada!!

Desventajas: No hay servicio de transporte

Ventajas: Lujoso hotel de alta calidad con un diseño compacto. Piscinas y la playa a un minuto a pie de la principal zona de vestíbulo. La playa tiene mucho surf y nadar es muy factible. Bares y restaurantes de alta calidad razonablemente baratos. Reservé una mini-suite, que tiene una zona de asientos entre la zona de dormitorio y un balcón. Perfecto para descansar por la tarde. Hay muchos bares, restaurantes y clubes nocturnos a 5 minutos andando si quieres experimentar algo fuera del hotel.

Desventajas: Realmente no hay nada.

Ventajas: El personal era excelente, muy atento y servicial, y en su mayoría bilingües. Estuvimos allí en marzo y el clima era genial, pero la playa está a la sombra bastante temprano en la tarde. Teníamos que movernos alrededor de la piscina en el sol. Afortunadamente, el resort no estaba lleno, así que no fue un problema. No comimos en los bufés, pero pedimos fuera del menú y la comida era muy buena.

Ventajas: La ubicación del hotel cerca de la ciudad, la belleza del hotel y las instalaciones, la limpieza y mantenimiento de las instalaciones

Desventajas: 1) La ubicación de la playa no era la mejor. Durante el mes de febrero, el hotel en sí bloqueado está bloqueado del sol desde la piscina y la playa de alrededor de 8 am a 11 am y luego de nuevo desde alrededor de las 4 pm a 6 pm. Playa y piscina a la sombra del hotel. 2) Hay muchos niños para lo que quiere ser un hotel de lujo. 3) Asegúrese de usar la señal de la habitación para declarar que quieren privacidad. Limpieza venía cada día mientras estábamos durmiendo a pesar nuestro gritos - por favor no venga ahora.

Ventajas: La ubicación del complejo era perfecta. Muy cerca de las tiendas, supermercados, restaurantes, el ferry a Isla Mujeres. La playa en el complejo era también muy bonita. El complejo en sí también era increíblemente agradable. El personal era amable y muy servicial. No cabe duda de que volvería a este complejo.

Desventajas: Cenamos en el restaurante mexicano en el complejo una noche; que es un bufé en vez de a la carta pidiendo. La cena era muy cara y decía "incluidas bebidas," sin embargo, la selección de bebidas disponible era limitada a opciones baratas que no servían normalmente. También cenamos un poco en la parte posterior y parecía que la comida en el buffet estaba a la intemperie por un tiempo antes de ser servida para comer. En general, yo recomiendo comer fuera del complejo. Tendrás una mejor comida a precios más bajos.

Ventajas: Gran playa aunque hace sombra a partir de las 15:00 El personal es amable. increíble restaurante, Basílic. Las bolsas de té y café en la habitación pagan como si fuesen los artículos. Tienes que pagar para utilizar el gimnasio y el spa, incluso si la habitación en la que me alojé me costó US$500 por noche!

Ventajas: Está justo en la playa con muchas piscinas y bares para relajarse. El personal es muy profesional y el 90% es bilingüe. Incluso hay una cabaña de deportes acuáticos en el extremo de la playa donde puedes alquilar motos de agua, parasailing, jet ski, etc.

Desventajas: Si vas a ir aquí en temporada baja como nosotros lo hicimos, sin tener en cuenta que en la parte de atrás del hotel (donde todas las piscinas y la playa se encuentran) no da el sol!! Así que oscurece un poco temprano para nuestro gusto. El sol se escondía detrás del gran hotel en como a las 3 pm cada día. Hemos empezado a levantarnos a las 8 de la mañana para aprovechar el día, nos enteramos después de equivocarnos.

Ventajas: La ubicación era genial, a 5 minutos a pie de la zona del Coco Bongo pero todavía tranquilo. El servicio era perfecto, el personal era muy agradable y siempre nos preguntó si necesitábamos algo. La playa del hotel es increíble y muy cómoda para ir a la zona de la piscina. La hbitación era perfecta, limpia y cómoda.

Desventajas: Agua y café en la habitación no deberían tener cargo extra.

Ventajas: El servicio es perfecto

Ventajas: Buenas piscinas y acceso a la playa

Desventajas: Todo fue un extra, nada incluido, restricciones en comida/bebida afuera.

Ventajas: Me encantó la ubicación. El personal fue maravilloso, especialmente el bar. El buffet de desayuno era excelente.

Ventajas: Norman fue impresionante. Él era amable, eficiente y servicial.

Ventajas: Habitaciones

Desventajas: Aparcamiento

Ventajas: El personal en general y la facilidad de mi estancia

Desventajas: Está justo al lado de un casino con mucho movimiento que hace un poco difícil aparcar cerca del hotel.

Ventajas: La habitación estaba muy limpia y era grande. Habitaciones bien hechas, simplemente un lugar bonito y agradable.

Desventajas: Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.

Ventajas: staff was friendly, great value, the rooms were nice and came with a couch, fridge and dining table

Ventajas: Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door.

Desventajas: It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.

Ventajas: Friendly/Helpful Reception and hotel staff Nice & clean Spacious, comfortable room. Extras in the room: coffee maker, microwave, mini fridge Beautifully updated, spacious bathroom. Excellent water pressure - especially if you have long hair to wash Privacy around pool area. Fitness center Business center On site restaurant & complimentary continental breakfast. Excellent downtown location: public transport/bus stop 50 yards from entrance. Mall 2 blocks (5min walking) away. Supermarket, pharmacy & restaurants all close-by (walking distance). Complimentary DVD's to choose from to watch if you'd like. SMOKE FREE. Thank goodness. Booking via Kayak saved me 50% off the price you'd pay if you reserved at the front desk. Not kidding. There is nothing I didn't like about this hotel for this price point, and I have rather high expectations. Comparable to a 3.5 to 4 star hotel in the USA.

Desventajas: There is nothing I didn't like about this hotel. Highly recommended.

Ventajas: The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach.

Desventajas: The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.

Ventajas: Friendly staff Good location for off-kulkana

Desventajas: Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke

Ventajas: Un lugar limpio y seguro, con un personal amable y servicial. Buena ubicación. Fácil acceso a la vida nocturna de la playa.

Ventajas: El lugar era increíble. Todo el mundo estaba allí para ayudarte y por favor. Tuvimos problemas con la habitación e Irvin nos ayudó mucho. Fue capaz de fijar nuestra situación y ser super amable todo el tiempo. Fuimos el fin de semana de las vacaciones de primavera, pero el hotel era bastante bueno al tranquilizar personas durante la noche, así que nos dieron buenas noches de sueño cada noche! El hotel en sí es increíble. Tiene una gran playa, personal, piscina, muy limpio, la comida y las bebidas. Yo estuve allí por 6 días y lo pasamos de maravilla todo el tiempo!

Ventajas: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice

Desventajas: Open air clubs full of partners and loud thumping music could be heard in the room at night

Ventajas: The beach

Desventajas: The wait time in the reception ... And you can feel the sun inside of the lobby

Ventajas: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!

Desventajas: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:

Ventajas: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.

Desventajas: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.

Desventajas: Podía oír todo lo que pasa en la habitación de al lado. Las habitaciones olían a olor de perfume muy fuerte. La mujer en el mostrador de recepción era grosera. No tienen el mejor servicio de atención al cliente, pero está bien para el precio.

Ventajas: El personal era excelente. Todos fueron muy profesionales, amables y educados. Nuestra habitación estaba muy limpia, la comida era deliciosa.

Desventajas: No me gustó el hecho de que internet costaba $17 por noche. Se suponía que era gratis. Todo el mundo en todas partes quería/pedía consejos.

Ventajas: Para empezar, la comida fue excelente, el servicio, extraordinario; desde que se entra en el hotel, el personal es increíble y las piscinas y club de niños también. Muy seguro para una familia con niños. Los camareros saben de bebidas y son muy agradables. El restaurante es delicioso con comidas de cinco tiempos. Nos sentimos como en casa. Sin duda me alojaría en el Grand Solaris otra vez. Aprobado por su comida, limpieza, el personal, y en general, el ambiente. Los espectáculos fueron una maravilla. Echo de menos estar allí, ¡y a mis hijos les encantó! Si quieres pasar unas buenas vacaciones y tiempo para relajarte y luego tener maravillosos recuerdos, así como disfrutar de las hermosas playas y vistas hospédate en los Grans Solaris! Realmente experimentamos "la pasión" que caracteriza a Solaris!! (:

Desventajas: Lo único es que tienen que añadir cubiertas a los WC del resort; las almohadas un poco duras.

Ventajas: The hotel staff were the best of numerous resorts we have stayed at. Very helpful, pleasant and professional. Our room was clean and very comfortable. The beach was clean and well groomed. The pools were beautiful. The best lunch was the pizza oven, serving up made to order pizzas!

Desventajas: It is a bit dated in the lobby. The food is what I would consider average. If I book another all-inclusive in Cancun , I would look elsewhere because of the food. We usually go for more than a week and I don't think we would enjoy the dining experience here for that long.

Ventajas: The beach, the pool, the breakfast and dinner buffet. (The food was well above average and quite good at times). Great poolside drink service from Roberto, our waiter on more than one day. Our beach front room was a bit bare (furniture wise) but it was clean and roomy. Cleaning staff did a great job. Bus stop right out front will get you to center of nightlife (about a five minute ride) for under a dollar. It's location away from the center made the beach that much better and less crowded. We had a great stay.

Desventajas: Time share push after check in. Just insist that you want to go right up to your room and dodge this (they were not aggressive when we did this).

Ventajas: Royal Solaris is a fairly inexpensive all inclusive with decent sea views. Multiple choices in places to eat. Some of the wait staff actually made an effort to make our honeymoon enjoyable. A waiter by the name of Mibsam was the friendliest individual on staff by far. The members working the front desk were always very helpful as well.

Desventajas: I've stayed at two other resorts in Cancun and a third in Cozumel. All of which were competively priced with this one and offered equivalent all inclusive packages. All had nicer rooms, higher quality finishes to give a luxury feel, and professional staff. 1. The Rooms The first room my wife and I experienced was less than ideal. The ceiling was so short we both could reach up and touch the ceiling. All bathrooms lacked ventilation so mold and paint bubbling should be expected. The first room's bathroom had a curious layout with lights hanging out of the socket. It was fixed shortly thereafter, but if I had kids I would not have accepted the room. Exposed electrical surfaces in a wet space with no ventilation is a disaster waiting to happen. We payed to upgrade our room to the jacuzzi room which looked much more like a normal hotel room. The bathroom still didn't have any ventilation. in addition, the tile work wasn't very impressive. The finishes looked very sloppy and didn't seem to have a luxury feel. Get what you pay for... 2. Staff aforementioned are the staff that were very helpful and good at their jobs. What I was concerned about is that very few people were concerned about making our honeymoon special. Bartenders were always very nice, maybe a little too nice.. There were numerous spring breakers and Its always okay to let lose. There needs to be more discretion as to when to cut somebody off. Every day there was someone being wheelchaired out. Alcohol poisoning got pretty serious for some of these guys and could have easily been taken care of. ive spent spring break with my buddies before down in a different resort and not only were the rooms and facilities much nicer, the staff were willing to look out for you and help you out.... They were so far gone they couldn't tell the difference between water and tequila. much of the staff seemed to be more concerned about helping/ serving the spring breakers over the families. numerous families found it difficult to sleep at night with spring breakers coming around at night being extremely boisterous. I woke up every night from the noise. Solution that other resorts use... Escort them back to their rooms. 3. Restuarants Always had decent food. Also had plenty of seating with nice views of the sea. However, half the time the waiter would forget our drinks or take a long time to get our drinks. One day I finished my entire meal before getting our drinks. in this case it really depends on your waiter. There are some really good ones and some that don't seem to care.

Ventajas: The staff was good the lady manager Ava was very good too

Desventajas: They need to include the Internet

Ventajas: They upgraded us to the Caribe they own next door, we had a ocean view, quieter pool than royal Solaris, some meals were very Good others were just ok, resort beautiful and well kept, staff very attentive, even more so when you tipped them, everyone very friendly, if I went again I would stay at the caribe again. W made lots of friends with the staff and some other travelers. The resort had all types of people including families. Also important we could get a chair on beach or at the pool.

Desventajas: The food sometimes was just ok, but that happens when you have buffets.

Ventajas: Easy. Everything was close together. Staff was nice.

Desventajas: The facilities are dated. Towels were a dingy brown green color. Restaurants were never consistently open. People come to Mexico for Mexican food and the Mexican restaurant was closed most days we were there.