Alquiler de autos en Cancún

It’s scam

Desventajas: They wanted to change me 3 times more of what I already paid online. I decided not to take the car. It’s some sort of scam of that car company. Never again! I want my money back

DO NOT RENT WITH THEM

Ventajas: Absolutely nothing.

Desventajas: First of all, you will spend a little while searching for the rental company. Economy car rental subcontract for their Cancun location and the service is provided by a company called "America car rental" which is never specified at any point in the booking. Now where it gets worse. As we got there, they told us they did not have any reservation for us. They were very rude, absolutely not helpful (they wouldn’t even let me use their phone to call economy car rental offices). I tried calling them from my cellphone at least a dozen times and never got an answer. The only thing I was offered to "resolve" this issue is to create a new booking with them directly for 3 times the rate we had paid online. We refused as we said we had been charged for the car already. He said that it was impossible we had been charged already (my credit card statement says otherwise) and that we should have never booked online anyway as you "get no guarantee". Needless to say we walked away...without a car. We’ve been told later on by other people that they had the exact same problem we did. I opened a claim with Kayak to which I haven’t had a reply yet. I would give zero star if I could. This is how bad it was. I’ve been using Kayak many many times and never had any similar problem. I think they should remove this company from their website as it will end up reflecting bad on them. If you want someone worthy to give your business to, go to Hertz right next door. We went there, explained what had happened and were able to get a car last minute for a rate very close to what we had paid online months ago for this booking.

I got scammed

Ventajas: Nothing

Desventajas: I was charged for the reservation and when I showed up for it, there was no reservation in the system.

Never got the car!!! But the credit card still got charged!!!

Desventajas: After declining the insurance online (because we already had our own), we got to the car rental and they tried to sell us an insurance at 450USD on-site. They only accepted to waive the insurance if we could provide a "letter" from our providers. We got to our hotel, called Mastercard, they sent us their standard letter, we got it printed and we returned the following day. This time, they told us we also needed a liability insurance for at least $3M... but they could sell us one for 318USD. So we refused. We asked to cancel the reservation entirely, but they also refused. The customer service (at the booth and on the phone) was both abyssmal and useless. By the way, we found out that when you rent from Economy car-rental, the service on site is provided by America car-rental (a TOTALLY different company...). As such, when you have an issue on the ground, they bounce you back to Economy (which is circular!) and/or to Kayak (who is not involved in the transaction at all) whenever convenient. Like kids playing "hot potato"! Finally, the email receipt we got for the initial transaction clearly stated it was in $CDN and they dinged our credit card with the same amount but in $USD (so about 40% more at the moment). We have not yet been able to get this issue addressed either! I have rented cars countless times and never seen anything like this!

Worst service

Desventajas: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got

extremely bad experience, we did use this service at all

Ventajas: Nothing, extremely bad service & experience, this company shouldn't be on Kayak or on any Internet site.

Desventajas: I did my reservation online which I thought it was a good deal. And I did not choose assurance as optional as always I did in other countries, and nothing mentioned about assurance is mandatory during the reservation or even on the confirmation letter. When we arrived at the airport, they can't find our reservation at first, so they had no suttle ready for us, we had to stand outside and wait for about 20 minutes with whole our luggages and old parents, and 8-month baby... then they drave us to a "remote area", I don't how to describe, but when they turned off from the main street another 10 or 15 minutes drive without any presidential or business building, only tracks passed by. Then you suddenly found their "office" was there. They told us to buy premium assurance which is $40-$50 a day, and no other choice, for our 7 days that will be $350 extra plus tax. We told them we don't need it we all have assurance coverage with our credit card, they said we can't use it because we did not bring a certificate letter, and we have to buy their assurance, it is mandatory. we didn't see any police or statements like this during our reservation, it was a complete trap. They do not open their counter like other competitors together at the airport for a reason. And basic on their location, the family like us with old person and baby have no choice have to pay $$$$$$$$$$$. My husband and I were really disappointed and helpless, it was 6 pm after 4 hours flight, baby was too tired started to crying, so we asked if they could offer a discount cause it is extra hidden price and a huge amount. They refused to do anything. So we asked to cancel the rental, they said they can't do that because they are not Economy, their name is America car rental, we paid our money to Economy so we have to ask the money back from them, not their business. Then my husband had to leave us in the office, himself to take a taxi to a small plaza which 15 minutes back to the main street, to re-rent another car from another local company, which only asked $130 for whole 7 days everything was included. Finally, we got our hotel at 9 pm, baby got bad cold immediately, we were really exhausted on our first day and no time to connect to the Economy anymore, so we did not use our reservation at all and $80 from that was a total waste.