I was not able to stay at hotel. I lost three nights - about $---. Front desk person would not accommodate request to consolidate 2 reservations, he would not call a manager or the owner - this was the WORST customer service I have EVER received. customer service was TERRIBLE, I lost $----because I would not be able to make it back to check in and out, had lots of items, two young kids with me and it was going to be raining very hard at 4 am when we would of had to check out (and it did rain 4in)
location morning supervisor was exceptionally rude.. wouldn't stay there again
Great service from the staff... The breakfast area should be more private...breakfast items were to standard..overall good...more healthy choices could be better
The staff was friendly and helpful. The breakfast was good. The room was clean, quiet and cool. I don't know if something was going on in San Antonio on the particular weekend we stayed, but the room rate seemed really high. I am not use to paying this much for a hotel (although it seems to be priced the same as other area hotels).
Pool was nice and room was great. Loved the ice cold AC! Nice breakfast but maybe try adding cereal, especially for the kiddos. Tile in the bathroom was loose.
Rude staff; blood trail in the room; overall DIRTY & BAD!!
The room was nice & clean Breakfast area was very small... just had coffee.
Room was comfortable. Only one elevator.
The rooms were big and the bed was very comfortable. Breakfast was very good also. No everything was good
Nothing at all - worst experience I have ever had at a hotel. Front staff was unprofessional, unwilling to give even reasonable customer service. I did not stay ended up leaving hotel because of the customer service and the way I was treated upon check in.
Very spacious rooms...
The pool is nearly hidden and small, there is no regular service to the riverwalk and you have to drive or take a taxi to go downtown. We had expected a suite for the price paid but ended up with 2 queen beds. The towels are thin and small and overall not a value for the money.
our stay here was hassle free, and would recomend stay for anyone. the only problem we encountered was, not knowing the city, we had a little problem finding variaty of places to eat nearby.
The people at the front desk were very friendly,and very helpful. The rooms were very clean and big. The river walk was a ways from the motel,but easy to get to. We would stay there again.
We came to town to go to sea world and the alamo, the staff was friendly but motel was located in bad area. The next morning my truck had been broken into and everything stolen. The police told me that is common in that area. I will never stay there again.
nice hotel for nice price. about 7 minute drive from downtown, cost about $10 for cab ride to/from downtown. nice spacious rooms and were cleaned promptly. the pool is very, very tiny and very cold even in the heat. overall good with quiet, secluded area.
the hotel was nice for the price and it was a great location for the SBC center & riverwalk!
Stayed here just one night - hotel right off highway but in scary area. Room was big but not very clean, in fact walls and doors were grimey and the carpet was downright gross - stains and loose threads, etc. Bathroom looked clean but had a musty smell. Outside walls also dirty and scuffed - pool area had green algea along one wall (not in pool). Needless to say, we won't be back.
The room was nice and clean. The staff was polite and helpful. Great room for a great value.
My family and i loved the place. Was very clean and staff was helpful. Easy to get to downtown and not very far from seaworld.
There were some stray hairs in the shower, could have been cleaned better. A little farther from the Riverwalk than we had hoped. Otherwise, it was a pretty good stay. The staff was helpful and nice.
Very nice hotel, room was clean and staff very friendly. Location not quite as close to Riverwalk as expected, but within easy driving distance.'
Clean, comfortable, spacious rooms. The first room we were given had a chirping smoke alarm. We called the front desk and they immediately walk down a new room key for the room next door. A+ room! We have stayed at the same priced Hotel (trying to save a little money) on the otherside of town in San Antonio and there was mold all over the room, bathroom, in the air ducts it was horrible. I highly recommend this place!