It wasn't far from the airport. Where do I begin.... 1. It was very old no updates 2. The shower was dirty 3. The shower needed to be resurfaced 4. The refrigerator barely kept food cold, food went bad 5. The palm trees were so dusty they are dying :-( 6. I asked for the GM he never got back to me. Terrible hotel, just terrible
Get up for the breakfast, it's free and awesome. Get back for the reception for 2 hours in the evening and have a free cocktail. The couch pulls out for an extra bed. Room has a small table big enough to play a game of cards. Cab ride away from downtown. Nice location, easy to get to and from. Staff is friendly and cool.
Free happy hour and appearance of common area. The room's plumbing and mediocre cleanliness.
I was impressed with the gentleman Marrow, he was very polite, and enjoys his job. He was dispatched to take us downtown to 6th street. I would definitely give him 5 stars. The staff was friendly. Very outgoing. Great experience. The literature on the hotel was misleading. We were there on Valentine's day, and the information we read was that breakfast would be served until 10:30, since it was presidents day, but it was closed down at 9 am. A little hungry the next morning.
The staff was so friendly, helpful, and the accommodations were fantastic
Great place for my child's 21st birthday party! Temperature of room...needed ability to make room cooler and less stuffy.
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
The location is excellent for Austin downtown activities Poor Internet connection
Good room nice both room
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
The location was excellent. Easy to get around Austin from the location and very relaxing with good service and staff. The fee for parking was the only thing that I exerienced at the hotel that I did not like. Fourteen dollars per day was excessive in my opinion.
the staff were very helpful and polite, the property is beautiful.
Great location. Only one attendant on duty while checking in and checking out. We checked in early and checked out early and both times we had to wait in line. Great value. Please continue.
The decor in the lobby and lounge areas is very nice -- stylish and modern, with a Texas accent. The rooms are also stylish and comfortable.
the cleaniness of the hotel and the wonderful resturant the staff was very friendly!!but the young men at the front door to service you on arrival were courteous and very professional no
Seemed very clean, friendly staff, great dining recommendations. Expected more for the price. Self park was not clear it was a charge until check out. Hotel drinks were pricey.
Rooms were great better than average. Staff very friendly and helpful. The bathrooms didn't have fans and there was no fridge or microwave in room. Also thought parking was too expensive
I was placed in a recently upgraded room. Fit and finish was very modern, very clean, and comfortable for my 5 night stay. Restaurant and room service was very good. The location of the hotel was great. Directly next to Congress St. Bridge (bat bridge), pretty cool If you get a chance to check it out. The hotel sits directly on the recreation trail circling Lady Bird Lake, this was a great place to go for a walk or run. A quick walk across the bridge also put you in the core of downtown with lots of restaurant choices, Austin city limits, etc. The workout facility was also very nice and open 24 hours/ day. Overall great hotel and would stay again. Only reccomedation would be to have the simple sundries store open 24 hrs./ Day providing acces to snacks , medicines, etc. this would be a nice convenience and seems viable that it could be staffed by one of the night desk attendants as it is located right at the front desk anyway. Other than that, great stay.
Location was good. A walk to downtown and south congress. Tv was broken, couldn't watch it. The bathroom was old feeling. Not what you would expect for $300/night.
Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !! Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie
Room was filthy when we first came in, beer bottle caps on the floor, bathroom amenities were all used half empty bottles ( lotions, shampoo and conditioner ).
Beautiful hotel. Within walking distance to downtown, Lady Bird Johnson and Congress. We normally stay at another hotel on the lake but after a negative experience we chose to stay here. We will be booking here from now on.
The room was a nice size also great view The lights were dim in the room. Definitely needs better lighting.
Tenía mucho carácter y encanto. Magnífico vestíbulo. El bar siempre tenía un ambiente agradable. Hacía olor a humedad en el bar y en el vestíbulo. Me recordó a un sótano antiguo. El aparcamiento costaba $40/día.
La buena calidad y servicio. El restaurante fue exquisito con un servicio de primera. La decoracion, limpieza y hospitalidad fue de 5 estrellas. Solo necesita un estacionamiento y piscina, pero se que estos son imposibles por su localizacion. no
It was cheap. It was dirty, and somehow I tried to book an address that was other than what I was given.
I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much. I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?
Location is key to this place. It is a bike's ride away from anywhere you would want to go. And the elevators are big enough to carry two bikes at a time. Despite what many other reviews said, our room was clean. The A/C worked but did not get cold enough. We woke up pretty warm each morning.
It was relatively close to where I needed to be. The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.
Was there for ACL and it was close in proximity between Zilker Park and Downtown Austin. A quick bike ride to either location on a B-cycle and under 30 minutes is free. The location was about the only redeeming factor. The room was dirty. If it had been any other weekend than ACL, I would have left and found another hotel room because it was not what I would consider to be acceptable. I am by no means a germaphobe or overly picky person by any means, I understand that there is only so much you can do with a hotel room and you inherently accept some level of dirtiness - but I would consider this above the acceptable threshold. The garbage bins were not cleaned out from the previous customers, there were several drawers with crumbs and dirt in them that wasn't cleaned out, and the bathtub was gross and had mildew. But, since every other hotel in the area was booked solid, we decided to stay. I had to go around and kill all the bugs in the room first, as well as disinfect the counters and bathtub. The comforter, with all of the unsightly stains on it, was removed from the bed immediately and put on the ground - where it stayed for the weekend. The crumby drawers were off limits and instead we just lived out of the suitcase for the weekend. We asked for fresh set of sheets and pillow cases and changed the bedding and that made it okay for the 3 days we were there. I ended up saving probably $150-200 total by staying there versus another hotel in the area, so I guess you get what you pay for.
Better than a park bench? Upon arrival I realized my hair dryer was broken. Rather than try to provide any support to fix my broken hair dryer, the front desk told me I would receive one night stay gratis. I foolishly believed this. Later when I asked where my refund was, my requests for information was ignored and I realized how upfront this deception had been. Wow, not many can lie outright. Other than that, I was surprised that I needed to bring dirty towels to the front desk to get new towels, front desk again for hangers, tissue and toilet paper. A very expensive hotel for this level of service. Finally, it was dirty and noisy.
The room and TV was nice the shower was grimy
The location is close to the Plalmer events Center with lots of parking. Every surface was dirty. The draws had crumbs in them, the mirrors had layers of toothpaste and make-up caked on them, the sheets were full of hair, the comforter was visibly dirty, and the shower still had the last occupant's hair. "Newly renovated" apparently means platter painting the existing tile and counter surfaces and faux finishing the light fixtures. They didn't even bother to replace the moldy caulk around the tub. The walls are so thin than you can hear people using the toilet from the hallway!
- Inexpensive compared to other local hotels - Great location right next to downtown Austin. It is under a mile to many fun areas downtown and along S Congress Street. - Complimentary Wifi (slow, but free, so can't complain) - Complimentary "grab-and-go" breakfast (very limited, but again, free) - Lots of free parking - Front desk staff hung out chatting in the office behind the desk and needed to be called. - The maid on our floor seemed to spend extensive amounts of time on her cell phone in the hall (she probably should have spent more time cleaning rooms) - Our first room had a live cricket in the bathroom, a spider in the bed and long black hair on the towels, toilet and sink. We requested a second room and they obliged since they said bugs were a health issue. - Our second room had a dead cricket in the middle of the kitchen floor when we walked in (not sure how it was missed during cleaning). We didn't want to change again so we stayed, but we eventually noticed black mold in the shower and woke to find a beetle cozying up with us on our last morning. - The first night we requested coffee mugs at the front desk. The employee told us he had some paperwork to complete and then he would bring them up to our room; an hour later they had not arrived and there was no one at the desk. The next day they were handed to us in 5 seconds when we asked - not sure why that didn't happen the night before. - The tub spout diverter was broken, but with some muscle I was able to get about 50% of the water to come out of the shower head. (even with only 50% the pressure was acceptable) - No business center with a printer for boarding passes. - We were charged a $69 cleaning fee after we left which we are fighting. Besides wet towels hanging in the bathroom, trash in the garbage, and an unmade bed, the room was exactly as it was when we arrived. I even fixed the aspect ratio on the TV.
Very conveniently located to the Palmer Event Center/The Long Center, Zilker Park and the SoCo area. The price was a bit high for the quality of the hotel.
Location was amazing. We went during the start of the recent monsoon season so much travelling or exploring on foot meant a wet time. The locations was awesome to catch an Uber to the bars or to local areas to see. I think we picked a bad weekend with quite a few events going on. This is the only way I can explain the crazy price. We booked late but the price we paid was twice what I would have expected to pay for the facilities. It was one of the cheapest locations that weekend though so that is the only reason we were there.
The room was large and the location was great. The hotel was loud - lots of noise from the street and other guests. The beds were hard and uncomfortable. Also, the side doors did not require a key card to enter, which made us feel unsafe.
Location- Did not front directly on the busy highway; therefore, much less road noise than you usually find. Beds & pillows are extremely comfortable. Nice, fresh fruit is available at breakfast. Did not have real cream or 1/2 & 1/2 available for the coffee-only the nasty fake stuff.
They should fire Gabriel, terrible person and employee, I will never go back to this hotel because this terrible employee, is discousting. They should do a better selection.
The staff were nice and accommodating. This hotel's overall quality of construction appeared to be inferior to the typical Hyatt Place. When the door shut, the entire wall shook and the sink faucets were loose. The bed was very firm
Breakfast for the family was great, clean room, perfect size for a family of 4. Staff was polite and helpful Shower fixture warm and cold water are opposite typical showers. Tv wouldn't always work
Staff really nice, and was a really enjoyable stay, looking forward to stay there again.
Loved it ! Hotel staff was VERY friendly. The hotel was so clean , and exactly like the pic. 2 thumbs up.
Staff Noisy elevator
Staff was extremely friendly and the room was very nice and clean! Great location right off the highway, perfectly right in the middle of work and fun! The complimentary breakfast was mediocre. I didn't know you could mess up eggs, bacon and fruit, but all of the non cooked items were perfect! Also we were charged an extra $30 after our stay, currently not sure why. Only one elevator worked, it didn't bother us but I could see it becoming a hassle for others.
Overall great experience. Courteous staff, clean rooms, nice breakfast menu Can't think of anything
The staff was professional and hospitable. Very nice stay. Only 5 minutes to downtown.
The room was very welcoming. Not enough staff to deal with the kids soccer teams in town. Supposedly not all of your front desk staff has been trained on how to make the cocktails or Starbucks coffee that you rave that is available.
We always go to this hotel because it is a nice hotel, clean, good location, good price. The water pressure was not strong enough or it could have been the shower head.
El aparcamiento cuesta $20, lo cual no estaba indicado cuando reservé la habitación. Mi habitación estaba al lado de los ascensores, la botella de agua en la habitación costaba $3.50, la luz en el baño funcionaba sólo a veces, y a la mañana siguiente cuando fui a dejar mi vehículo, había botellas de cerveza alrededor de mi camión y manchas de orina en el cemento. En general, la experiencia fue horrible, no me plantearía alojarme aquí de nuevo.
Cómodo y muy bien ubicado cerca de la Avenida 35 que es la principal. El estacionamiento es poco cómodo y algo sucio. También el hecho de que el Desayuno sea a parte del costo de la habitación lo encarece. Tuvimos que salir fuera del hotel a desayunar y cenar por el costo.
Su ubicación y la alberca indoor/outdoor El servicio de valet parking golpeo nuestro auto. La gente de limipieza no dejaba suficientes essencials para las 3 personas que estabamos en la habitación.
The room was inexpensive. Did not sleep well, other guests were loud outside the room at 3:00am, not as close to down town as I expected.
I was very upset that no one told me that the motel was under construction. I made my reservations on the phone, and they had every chance to tell me, but didn't. And then they lied and said, "No, we tell everyone". Wrong. I do not like being deceived. And they wouldn't bend an inch on my rate. There was absolutely NO way I would have booked this stay at a hotel that was under construction had I known.
Really good location to the Texas football game (about a 20 minute walk). Clean, comfortable room and a good value for the price. You only get one set of towels a day and you need to take your used towels down to the front desk for new ones each time... so when it's hot & humid and you want to take two/three showers a day it's a little annoying unless you just use your wet towel to dry off again.
It had easy access to the highway but our room near the back was very quiet. It was within walking distance of 6th street. The floors must be cleaned with oil rags. Our feet turned black. We were told the breakfast was until 10:00, but found out on Mnday that during the week it is only until 9:00.
The room was great. It was renovated and comfortable. It had a nice microwave, coffee pot, and fridge. Room service didn't clean our room one day. We called the front desk. He assured us they would be right up. They never came. We called back and he told us they left for the day. At the very least all we asked the front desk for was new towels. They brought us two bath mats. Very unacceptable. We went back to the front desk for the third time and got two more ratty looking towels. Customer service that day was very poor. Another night, some other guests were so rowdy that the police were called. I realize that was out of the hotels control.
Rooms were well cleaned. No respect for the 'do not disturb' signs, both mornings.
Great location for access to both downtown/Capitol and nice eastside neighborhoods (and Franklin BBQ!), very clean and felt freshly renovated. The wifi basically didn't work and the staff could not care less about you. Also, the walls were REALLY thin and there seemed to be a bunch of parties and/or loud arguments on Friday night
Great location. Great room and very clean. Very good value Staff was very rude on multiple occasions for no reason. We were not complaining about anything, but to perform basic tasks like check in or check out we were met with unfriendly people. We had to go back multiple times to get our keys to work to get into our room
The room was very clean. The staff was courteous and helpful. The beds were very comfortable.
Very nice accommodations and quick check in on a last minute booking. Would definitely stay there again. There were really no negatives but a complimentary breakfast would have been a nice addition to my stay.
The helpfulness of the staff and the location
We love the location and the extra space with the pull out sofa! Also Tunisia who works at the front desk is exceptional at customer service. She just gets it-and quickly! You should promote her or at least hang on to her!! Cleanliness around the pool area
El equipo de recepción era impresionante. Yo creo que verdaderamente disfrutan de lo que hacen y me volvería a alojar aquí El suelo de la habitación no estaba barrido. Había migas de comida en el escritorio. Nunca me quité los zapatos
Ubicación Precio Baño sucio Habitación apestosa Las sábanas pegajosas
Todo. Tener que ir fuera para fumar.
Very comfortable beds, and a-c/climate control, nice breakfast and nice bar next door for a tasty meal. Internet access and pool. Not the greatest location and a car or cab is needed for those visiting without wheels.
Room is quipped with coffee maker and refridgerator
Location Hotel shows age...needs a big refresh.
nice pool, but we came later, so couldn´t enjoy; guite simple breakfast
Location, price, pretty good breakfast
That there was a restaurant attached to the Inn, which made it very convenient for us.
It was easy to get to and close to major attractions of Austin. I was very disappointed with the cleanliness of the room. There was hair on the surround and in the drain of the bathtub. The towels smelled stale and the bed linens of one bed were wrinkled as to indicate someone had been either sitting or lying on the bed after it had been "cleaned" and prepared for my arrival. Although cleanliness is not everything, it certainly trumps everything else.
- Great location. - Clean Room. - Comfortable bed. - Decent value. Hotel is currently undergoing a needed remodel. Some portions of the hotel looked great, others looked pretty run down.
The bed was so comfy!!! I did ask for help or suggestions for me and my 11 year old to do in the evening and the driver (I hate I didn't get his name) really tried his hardest to help me out. It was hard since Austin is more of an adult atmosphere at night but he keep looking & always looked at location & price of a cab since I didn't have a car. He finally found a spot we could try out & he drove us there even though it was slightly out of their driving distance. He said he didnt want my daughter to be bored & wanted her to enjoy her stay. Very polite and helpful! There is construction going on but nothing bad and no noise.
Close to the river Our room view was to the freeway instead of the river
Great Location. That's about it. The facilities are really run down. Even the chromed towel rack in the bathroom was rusted. The shower delivered two temperatures, very hot and scalding. The hallway carpets were dirty. The saving grace for me is that I got in late and I left early so I did not have to spend much time in the hotel. Bottom line, this could be a nice facility if they had a major remodel. In the mean time I won't be using it again.,
The renovation of the whole room was on point and a very nice few by the river There's nothin not to like
Staff was great; friendly and very helpful. Someone else already mentioned the shower water temperature. It was hard to balance it out to a comfortable, bareable point. Way too hot. Other than that, room was pretty alright for the price.
This is a great stay/value for your money. My main concern staying at any hotel is cleanliness. A clean bed, clean bathroom, and good breakfast. Holiday Inn Towne Lake fit the bill. It's right off Lady Bird Lake and a 20 minute walk to 6th st. I would definitely recommend.
The room was comfortable and clean and included everything you'd expect to have in a hotel room. The hotel was under renovations during my stay so the atmosphere of the hotel wasn't too nice, but that's understandable. The renovation plans look like they will be impressive once they are completed.
The pool was very nice The place is just filthy and rundown. The carpet look like it was 30 years old and everything in the room and in the hallway was just kind of disgusting. The whole third floor had a gross smell to it.
Nada, el hotel estuvo muy sucio instalaciones muy viejas
La habitación estaba limpia, era tranquila y cómoda. Afuera estaba sucio, demasiada gente se reúne afuera, no parece seguro.
Acceso a Internet en todos los espacios del hotel y localización con respecto a los sitios de interés de Austin
El hotel esta en remodelacion por lo tanto la limpieza y la atencion son muy complicadas
Estaba cerca del centro Diminutas cucarachas en el baño
Este lugar necesita ser inspeccionados por el departamento de salud, porque la habitación estaba fatal, todo lo que tocabas estaba pegajoso. Pedimos una habitación libre de humos pero nos dieron una con olor a tabaco. El aire acondicionado no funcionaba, había un ventilador de techo. Escribiré a la dirección corporativa.
lo que mas ha gustado es el hotel en si y sus trabajadores El problema del hotel es el ruido de la autopista
La habitación muy buena, cómoda cama. El refrigerador y microonda muy útiles. La gente de recepción muy poco amable. Nos tuvieron 4 horas sin darnos la habitación y tuvimos que arrastrar las maletas hasta un restaurant vecino para almorzar. Solicité un taxi, la primera vez una de las personas telefoneó y me consiguió uno. La segunda vez había otra de las recepcionistas y casi me lanza a la cara un papel con números telefónicos y me dice "Ahí hay un teléfono, llame".
facil acceso, comodidad y seguridad falto reponer jabones todos los dias
El servicio de internet, aunque a veces estaba lento y el desayuno incluído en el precio del hospedaje. Aunque estaba a 2 millas de la Universidad,sitio al que me trasladaba, no había una forma directa para llegar a la universidad, por lo tanto debía caminar hasta la parada que estaba un poco lejos.