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Ventajas: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Desventajas: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.

Ventajas: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.

Desventajas: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++

Ventajas: Na

Desventajas: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Ventajas: Great airline

Ventajas: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Desventajas: I flew economy and all was good and appropriate to the level.

Ventajas: Decent price for economy comfort seat, 4A.

Desventajas: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Ventajas: The plane ✈️ itself the attendants . The entertainment on board. Really great

Desventajas: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Ventajas: El avión en general

Desventajas: El carrito de la comida nunca llegó a mi puesto para comprar y venía con hambre

Ventajas: Muy amables, vuelo fue súper rápido

Ventajas: Muy puntual

Desventajas: Más personal en Iberia en Madrid para registrar las maletas

Desventajas: more space and be able to recline

Desventajas: I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted

Desventajas: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Ventajas: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Desventajas: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Desventajas: I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up

Ventajas: Nothing

Desventajas: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Ventajas: Entertainment programs

Desventajas: New variety of food

Ventajas: La comida

Desventajas: Todo ok

Ventajas: Crew memebers

Desventajas: Nothing

Ventajas: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Ventajas: Muslim food

Ventajas: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Desventajas: Move the drapes a few more inches back.

Desventajas: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Desventajas: Flight was delayed

Ventajas: Na

Desventajas: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Ventajas: The crew

Desventajas: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Ventajas: Cops is always a good reason to flight

Desventajas: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.

Ventajas: Crew memebers

Desventajas: Nothing

Ventajas: Entertainment programs

Desventajas: New variety of food

Desventajas: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Ventajas: Great and friendly crew

Desventajas: In-flight system had some problems and seats seemed a bit uncomfortable

Ventajas: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Ventajas: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Desventajas: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Ventajas: The crew was very kind

Ventajas: Desde la comida hasta los asientos. Todo buenisimo

Desventajas: Mejorar las peliculas, un poco antiguas

Desventajas: More entertainment options

Ventajas: They change my seat from middle to window, but that’s all.

Desventajas: Flight delayed. Food was salty and cafeteria like.

Ventajas: Yes it was a smooth comfortable flight

Desventajas: Everything was fine

Ventajas: The crew was very attentive and willing to assist with everything.

Ventajas: Buena comida a bordo y peliculas de entretenimiento.

Desventajas: Asientos incómodos oara un viaje de 10 horas.

Ventajas: La amabilidad del personal y la atención. El entretenimiento a bordo es muy bueno también la comida

Desventajas: Despegamos dos horas después de lo planeado y nuestro equipaje NO llegó a destino y no saben decirnos en cuánto tiempo nos lo pueden enviar

Ventajas: Seats were comfortable and the crew was great.

Desventajas: While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times.

Ventajas: Everything

Desventajas: Nothing

Ventajas: The crew was great

Desventajas: 1-2 +cms leg space

Ventajas: Nothing

Desventajas: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Ventajas: Entertainment system

Desventajas: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.

Desventajas: Seat recline was broken- wouldn’t hold position.

Desventajas: When its rain we shouldn’t walk to the air plain

Desventajas: Everything was OK

Ventajas: The crew tried to be helpful but were equally frustrated with the ground crew.

Desventajas: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Ventajas: Todo

Desventajas: No sé

Ventajas: Crew was friendly, food was good

Desventajas: Entertainment was broken in one of our seats, the seats were not comfortable

Desventajas: The least comfortable and smallest narrow business class seats ever

Ventajas: Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around

Desventajas: On line check-in/seat selection was a disaster

Ventajas: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Desventajas: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Ventajas: Confort and kindness

Desventajas: It was too cold

Ventajas: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Desventajas: I flew economy and all was good and appropriate to the level.

Desventajas: Delay due to strike

Desventajas: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Desventajas: Thé qualité officielle the images

Ventajas: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.

Ventajas: Good selection of movies.

Desventajas: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.

Ventajas: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.

Desventajas: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++

Ventajas: El personal es muy amable y atento. La comida es buena y no tuve problemas con mi asiento.

Desventajas: En general todo bien

Desventajas: The least comfortable and smallest narrow business class seats ever

Ventajas: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Desventajas: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Ventajas: We were early

Desventajas: The food

Desventajas: Crew members in Amsterdam were very rude and disrespectful

Ventajas: Flight was on time.

Desventajas: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Ventajas: Impressive service... amazing crew, very friendly and professional

Ventajas: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Ventajas: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.

Desventajas: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++

Desventajas: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Ventajas: The rest area

Desventajas: The airport was cold and it should be warmer

Ventajas: La comida

Desventajas: Todo ok

Ventajas: En Amsterdam cambiaron de puerta de embarque varias veces. Al salir del primer vuelo Bilbao Amsterdam nos dijeron la B30; alli no era y en los monitores vimos la B06; luego al ver que 30 min antes de salir nadie se movía en el embarque. Vimos que se cambió a la B34. El vuelo se retrasó 20min.

Desventajas: Ya que existe la app de KLM debería actualizar la puerta de embarque para evitar confusiones y stress. Y siempre la megafonía de los aeropuertos. No comprendo que con todos los adelantos que hay en audio, sigamos escuchando tan mal las megafonías y aquellos que hablan tengan tan mala dicción.

Ventajas: Crew good and seat OK but not exceptional for business class

Desventajas: Food was average - main course could have been better. Range of movies ok but not great

Ventajas: Great crew.

Desventajas: Ran out of business class meal. Substituted a Econ class.

Desventajas: Information on arrival time was not correct