5 min walk to centre 'Stuffy'.resturant and bar staff, all others excellent! Not a family hotel.Lack of resonably priced meals evidenced by the small number of dinners v occupantcy.Suggest eating out for variation.Swimming pool closed for two days and harbour 'view' we paid for, was peeking through large trees from 2nd floor!!
The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Clean room, not far walking distance from downtown Heater did not work all too well, room couldn't get warm enough.
The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
Location - ideal as we arrived in Victoria from Seattle by the Victoria Clipper
Big, comfortable, well equipped room, value for money, pool hours (open late) No hot tub, bathroom a bit dated
Awesome restaurant Aura in the hotel.
the location is great. room are quiet for resting. I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
Beautifully designed room, well-equipped facilities, and friendly, helpful staff. Would like towel hooks in bathroom
Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
Harj at the Front Desk was a highlight of information & service
Great to be on the waterfront and on the path around the harbour. Parking somewhat pricey, but secure....
Super cerca de todo los turistas no
Las habitaciones y cuartos de baño son pequeños y antiguos. Necesitan una remodelación
El hotel esta nuevo, limpio, bien atendido, con parking, en una zona centrica y cerca de todo. Nada
la amabilidad de todo e personal todo estuvo excelente, ademas al principio pensamos en el preci para eljir el hotel si embargo fue una agradable sorpresa ya que en todos los sentidos elegimos un excelente hotel, con un excelente ambiente familiar y un restaurante con una cocina exceente. felicidades a todo el personal.
La atención del personal, habitación,desayuno, sala fitness,piscina, ubicación y en ganeral todo
Very good location, staff very nice. We found the bed hard and uncomfortable
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
The location. I liked everything
Very nice, all staff was friendly and helpful.
el gimnasio y la ubicacion que es viejo, destecnologico y que por fuera, el edificio se ve muy viejo y despintado
Cerca del centro de Victoria En la habitación no había aire acondicionado y se notaba la diferencia entre el pasillo y la habitación
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
The view parking gate unable to code out
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Very nice hotel. Breakfast was good too.
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Service, location, value, ambiance, shuttle service
Construction noise next door
Poder aparcar el coche y tener una base para explorar Victoria a pie. El ahorro nos permitió tener un día de spa y té de la tarde en el Hotel Empress. El bufé de desayuno tenía una buena variedad y estaba bien atendido. La zona de la piscina deben tener algunas sillas y un poco más de privacidad.
Disfrutamos de estar en la 4ª planta, con sus techos altos y un tragaluz Ls huevos revueltos estaban sosos. Quizás haría falta un poco más de variedad de salsas para darles un toque.
Friendly staff, great location, big rooms. No minibar in the room.
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
The friendly staff and the cleanliness of the rooms. Location was great.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
Excellent location and the kitchen facilities were an added bonus. Comfortable bed and clean bathroom. Small bathroom.
The rooms are beautiful and comfortable and the location is excellent. Soundproofing is virtually nonexistent. I could hear the people above me all night and the shower next door is so loud I thought my own shower had suddenly turned on.
Location is excellent. hotel and rooms are very clean, parking at a reasonable cost, and rates are competitive if not better than comparable hotels. Street noise at times disturbing, but not excessive.
The rooms are great and the value for the money is as well. The best feature is the location, close to shopping, restaurants, parks. Easy to find and great access from the airport for visitors.
Shower pressure was excellent! Location could not be more convenient. Also, we got a great deal. Apparently, there was a mix up on my reservation at check out, and the staff did not know what to do, so it took us over 30 min to check out. The staff could have just charged me for the room and be done with it in a much shorter time because we had the Bookings.com reservation paperwork with us to show the staff.
Within walking distance of all of the downtown Victoria sites and the convenience of parking our vehicle while walking the area. The rooms were excellent. Nothing
Good hotel at great location
central location but quiet setting
Everything is included in the question 2. Specialy because is a very clean hotel and offers lots of facilities. Is confortable and cozy. Good price, good internet e excellent location. But the most important: is clean and confortable!!!!I Nothing to write about!!! It's really good and we enjoyed to stay there!
The location is exceptional. Across from Victoria's biggest park and within two blocks of major tourist attractions, restaurants and downtown shopping. Inn is being renovated so construction materials and some chaos on the main floor at the moment. No noise in suite however.
The staff was really kind, and the room was excellent. Full equipment for cooking, very clean bathroom. Highly recommend. Our room was just beside the street but the street was not very noisy. And it was park view. we were very tired after city tour so we slept very well.
walking distance to water and restaurants. showers were excellent. decor was dated 1980's. everything was tidy and nautical but mattress could be upgraded
Convenience; friendliness; "homey" atmosphere. We had two bed; one would have been preferred and allowed more room in the suite. No an issue re: future stays, though. we'll be back.
Location, Location, Location At other Hotels, dry cereals available. Would have liked to see other newspapers on sale, Globe&Mail, National Post, The Province.
full kitchen, staff very helpful washroom counter too small
within walking distance of city centre, large clean room, price included light breakfast, full kitchen in room old refrigerator in room - constantly running - room a little run down - should be classed as 3 star not 31/2 star. Beware of rate advertised on web site - web page site was $135.00/day - it was not a bargain as walk in rates were advertised at $CAD138.00/day at the hotel. My cost including all taxes/charges became CAD$206.00 per day.
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Stayed in their low end room: small, overhead noise but very lovely, had a flowered and landscaped side area with an entrance, close to everything (walk to ferry and the staff and breakfast ...exquisite Some noise when people above showered etc. But that came with a much lower price!
This guest did not leave comments about this hotel.
Everything about it was easy. We arrived much earlier than scheduled, yet the friendly manager gave us a house tour plus muffins and our room key. Beds were comfy. Breakfast was lovely, tasty and in a nice setting. Downtown was an easy walk. There are steep staircases to get to any level. Rooms are small because it's in an old house. Breakfast has a one-hour window, a problem for race-runners. Neither of these things are necessarily problems, just things prospective guests should know.
Delicious and attractive breakfast choices.
The breakfast, the location, and the bed. The wasn't working properly when we arrived, but it was fixed before we left, and hotel employee refunded $20 for this.
Great location and value A bit noisy. Head snoring from nearby room as well as late night arrivals
friendly,clean,great food, location.
Breakfast, location, cleanliness Room looked different than website
Location Breakfast starts at 8:30, which is a little late for me; would prefer a 7 or 7:30 start.
I loved the location, very close to the ferry terminal and walking or cheap taxi distance from downtown. The rooms are cozy, clean and well kept. Markets and her crew made an excellent breakfast which was well worth it.
Breakfast is good, homemade, food is fresh. Room is too tight.
The owner is very friendly, The breakfasts were incredible (5 star) and it is two blocs away from the tourist center of Victoria and very quiet at night. Great place. I recommend it strongly Everything was fine.
Classic . Some real nice creaky stairs. Clean comfortable bed. Clean bathroom. Location has great walking score. Breakfast was ok. Just average. For the B&B it would be great to have breakfast in the Mansion. We had to crowd in with the hotel line up and the dining area in the other building of the Hotel.