la amabilidad de todo e personal todo estuvo excelente, ademas al principio pensamos en el preci para eljir el hotel si embargo fue una agradable sorpresa ya que en todos los sentidos elegimos un excelente hotel, con un excelente ambiente familiar y un restaurante con una cocina exceente. felicidades a todo el personal.
El hotel esta nuevo, limpio, bien atendido, con parking, en una zona centrica y cerca de todo. Nada
Las habitaciones y cuartos de baño son pequeños y antiguos. Necesitan una remodelación
Super cerca de todo los turistas no
La atención del personal, habitación,desayuno, sala fitness,piscina, ubicación y en ganeral todo
Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere. At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Construction noise next door
Service, location, value, ambiance, shuttle service
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
The view parking gate unable to code out
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Very nice hotel. Breakfast was good too.
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
Very good location, staff very nice. We found the bed hard and uncomfortable
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
The location. I liked everything
Very nice, all staff was friendly and helpful.
la atencion dispensada por el personal no
Ubicación excelente, entorno encantador, habitaciones amplias y cómodas y personal muy amable. Me encantó!
Esta en un lugar privilegiado con unas vistas a la bahia y a Victoria espectaculares Al registrarnos no nos iban a dar habitacion con vistas a la bahia pero les enseñe lo que ponia en mi reserva de Booking y me dieron entonces una habitacion estupenda.
Gran habitación, personal excelente, el servicio de transporte era fantástico. Teníamos una hermosa vista. Las paredes eran un poco finas, podíamos oír a la gente en el pasillo hablando. Me parecía que estaban en nuestra habitación.
las vistas del puerto de Victoria y sus alrededores para pasear
muy buena ubicación y el desayuno muy correcto la discoteca pública que hay en el hotel y da a las habitaciones
Lo unico bueno es la ubicación, que está en una zona central, accesible a los puntos más turísticos de la ciudad. El personal no muy atento y la habitación fatal. Vieja, sucia, pequeña, con camas separadas y con vistas a una pared de cemento.Tampoco nos ha gustado la zona de marcha que hay junto al hotel porque produce mucho ruido. Intentamos que nos cambiasen la habitación porque no nos dieron lo que pedimos, y nos ignoraron por completo.
Su ubicacion, y los servicios Habitaciones un poco antigüas
Ubicacion en pleno centro de Victoria, en precioso edificio emblematico, con bares, terraza, etc....a 2 minutos de todo. Parking cercano, Internet wifi correcta. habitacion muy correcta y limpia aunque no muy grande (tampoco pequeña). Durmimos esupendamente a pesar de tener ventana a roof top, bien aislada. Desayuno correcto pero sencillo, y en comedor muy confortable y agradable. Personal muy atento y eficiente, pero algo frio. Es un autentico 3 estrellas estilo Europeo. NO, todo OK.
El hotel esta muy céntrico, y su precio es aceptable. Tiene wifi gratis pero su funcionamiento desde la habitación es un poco malo Esta situado en una calle principal y se oye bastante bien el trafico. Igualmente los vecinos de mi habitacion llegaron a eso de las 2 o 3 de la mañana y se les oia perfectamente a pesar de q no gritaban
La habitación era muy confortable,el hotel tenía piscina de agua caliente, aunque eché en falta una piscina normal. Pero en general todo muy bien. No.
amabilidad del recepcionista Servicio de desayuno: no había buffet libre, servicio muy lento y con muy poca variedad
well it is in victoria. loved the old building, and the satff was great. our room could have used an armchair to read in, and the airconditioners need work.
convenient Location, nice restaurant, good coffee shop, friendly staff, cool bar, have to pay for parking
Rooms have a contemporary look, well located and excellent Tapa restaurant. Space between bed and door is a little tight; however, the rest of the room is a good size.
Staff was great Shower drained very slow causing over an inch of water to pool in the bottom every time you used it. Bed was not comfy at all. Room was a lot smaller than i expected.
We enjoyed our stay at the Rialto. An improvement over the old Douglas. Wonderful linens, coffee and wine bar in our rooms. the staff were friendly and helpful, making the visit a pleasant one. The proximity to shopping and restaurants made the visit an easy one. It is definitely worth a return.
Very friendly staff, clean and comfortable rooms. The restaurants downstairs were fantastic! The bathrooms had radiant heated floors, which was a nice touch.
The restaurant - terrific
We loved our stay at Hotel Rialto. The location is fantastic, it's in downtown Victoria and we were able to walk to pretty much everything except Butchart Gardens. Our room was clean and beautiful, the staff was helpful and friendly, and the food in the breakfast room was good. Parking was very close by in a reasonably priced garage (hourly, up to $12/day as of August 2015). I loved Victoria and plan to go back, and when I do I will stay at the Rialto!
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service. Continental breakfast wasn't included.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
The friendly staff and the cleanliness of the rooms. Location was great.
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
A comfortable suite is much better value for the money than a single room. Very clean and well decorated with neutral colours, granite counter... way better than a stark white wall. Bed was comfortable. Location is great, centrally located but not a crazy busy/noisy street. Great walking around James Bay and Fisherman's Wharf. I really, REALLY like that they take dogs too. The suite was super clean, no sign of dogs from other people which I liked (even though I have a dog)!
I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
Disfrutamos de estar en la 4ª planta, con sus techos altos y un tragaluz Ls huevos revueltos estaban sosos. Quizás haría falta un poco más de variedad de salsas para darles un toque.
Poder aparcar el coche y tener una base para explorar Victoria a pie. El ahorro nos permitió tener un día de spa y té de la tarde en el Hotel Empress. El bufé de desayuno tenía una buena variedad y estaba bien atendido. La zona de la piscina deben tener algunas sillas y un poco más de privacidad.
Todo era genial! Uno de los camareros era grosero. Tomó el desayuno es un poco demasiado en serio.
Ubicación Personal amable Desayuno Limpio. Buena relación calidad-precio para el magnífico local.
Friendly staff, great location, big rooms. No minibar in the room.
El mejor desayuno y comedor en el que he estado. Muy limpio y muy bien supervisado. La comida siempre repuesta. Nunca se terminaba. Sin duda volveré. La mejor ubicación. El personal es muy amable. La habitación es limpia y cómoda.
Limpio, tranquilo y cómodo. Un hotel estupendo para el precio
Gran ubicación. Gran personal.
Situación del hotel, internet gratis, limpieza, tiene microondas y un pequeño frigorífico. Las camas estaban hundidas, la decoración estaba obsoleta.