El hotel esta nuevo, limpio, bien atendido, con parking, en una zona centrica y cerca de todo. Nada
Super cerca de todo los turistas no
Las habitaciones y cuartos de baño son pequeños y antiguos. Necesitan una remodelación
La atención del personal, habitación,desayuno, sala fitness,piscina, ubicación y en ganeral todo
la amabilidad de todo e personal todo estuvo excelente, ademas al principio pensamos en el preci para eljir el hotel si embargo fue una agradable sorpresa ya que en todos los sentidos elegimos un excelente hotel, con un excelente ambiente familiar y un restaurante con una cocina exceente. felicidades a todo el personal.
Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere. At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
The view parking gate unable to code out
Service, location, value, ambiance, shuttle service
Very nice hotel. Breakfast was good too.
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Construction noise next door
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
Very good location, staff very nice. We found the bed hard and uncomfortable
The location. I liked everything
Very nice, all staff was friendly and helpful.
Ubicación excelente, entorno encantador, habitaciones amplias y cómodas y personal muy amable. Me encantó!
Esta en un lugar privilegiado con unas vistas a la bahia y a Victoria espectaculares Al registrarnos no nos iban a dar habitacion con vistas a la bahia pero les enseñe lo que ponia en mi reserva de Booking y me dieron entonces una habitacion estupenda.
la atencion dispensada por el personal no
las vistas del puerto de Victoria y sus alrededores para pasear
Ubicacion en pleno centro de Victoria, en precioso edificio emblematico, con bares, terraza, etc....a 2 minutos de todo. Parking cercano, Internet wifi correcta. habitacion muy correcta y limpia aunque no muy grande (tampoco pequeña). Durmimos esupendamente a pesar de tener ventana a roof top, bien aislada. Desayuno correcto pero sencillo, y en comedor muy confortable y agradable. Personal muy atento y eficiente, pero algo frio. Es un autentico 3 estrellas estilo Europeo. NO, todo OK.
Lo unico bueno es la ubicación, que está en una zona central, accesible a los puntos más turísticos de la ciudad. El personal no muy atento y la habitación fatal. Vieja, sucia, pequeña, con camas separadas y con vistas a una pared de cemento.Tampoco nos ha gustado la zona de marcha que hay junto al hotel porque produce mucho ruido. Intentamos que nos cambiasen la habitación porque no nos dieron lo que pedimos, y nos ignoraron por completo.
muy buena ubicación y el desayuno muy correcto la discoteca pública que hay en el hotel y da a las habitaciones
El hotel esta muy céntrico, y su precio es aceptable. Tiene wifi gratis pero su funcionamiento desde la habitación es un poco malo Esta situado en una calle principal y se oye bastante bien el trafico. Igualmente los vecinos de mi habitacion llegaron a eso de las 2 o 3 de la mañana y se les oia perfectamente a pesar de q no gritaban
Su ubicacion, y los servicios Habitaciones un poco antigüas
Awesome restaurant Aura in the hotel.
Clean room, not far walking distance from downtown Heater did not work all too well, room couldn't get warm enough.
Big, comfortable, well equipped room, value for money, pool hours (open late) No hot tub, bathroom a bit dated
5 min walk to centre 'Stuffy'.resturant and bar staff, all others excellent! Not a family hotel.Lack of resonably priced meals evidenced by the small number of dinners v occupantcy.Suggest eating out for variation.Swimming pool closed for two days and harbour 'view' we paid for, was peeking through large trees from 2nd floor!!
Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Great to be on the waterfront and on the path around the harbour. Parking somewhat pricey, but secure....
Location - ideal as we arrived in Victoria from Seattle by the Victoria Clipper
Harj at the Front Desk was a highlight of information & service
The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
the location is great. room are quiet for resting. I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
Beautifully designed room, well-equipped facilities, and friendly, helpful staff. Would like towel hooks in bathroom
well it is in victoria. loved the old building, and the satff was great. our room could have used an armchair to read in, and the airconditioners need work.
Staff was great Shower drained very slow causing over an inch of water to pool in the bottom every time you used it. Bed was not comfy at all. Room was a lot smaller than i expected.
We loved our stay at Hotel Rialto. The location is fantastic, it's in downtown Victoria and we were able to walk to pretty much everything except Butchart Gardens. Our room was clean and beautiful, the staff was helpful and friendly, and the food in the breakfast room was good. Parking was very close by in a reasonably priced garage (hourly, up to $12/day as of August 2015). I loved Victoria and plan to go back, and when I do I will stay at the Rialto!
We enjoyed our stay at the Rialto. An improvement over the old Douglas. Wonderful linens, coffee and wine bar in our rooms. the staff were friendly and helpful, making the visit a pleasant one. The proximity to shopping and restaurants made the visit an easy one. It is definitely worth a return.
Rooms have a contemporary look, well located and excellent Tapa restaurant. Space between bed and door is a little tight; however, the rest of the room is a good size.
The restaurant - terrific
Very friendly staff, clean and comfortable rooms. The restaurants downstairs were fantastic! The bathrooms had radiant heated floors, which was a nice touch.
convenient Location, nice restaurant, good coffee shop, friendly staff, cool bar, have to pay for parking
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
Frontend staff did a great job Nothing.
Staff tried to make things right after disasterous first night teams from a lacrosse tournament booked rooms and it was party central - very noisy on Sturday - better the next night
Close to downtown
Kind staff. Good location. Very small rooms. Cleanliness not perfect.
the service was very good. Helpful staff at front desk.Location was a little difficult without auto. perhaps better choice of on-sight restaurant
Handy to have restaurant downstairs for take out and room was set up with dishes and cutlery with a proper table for dining. This was great. Very convenient.
Our room was very quiet and comfortable
The rooms were really nice and updated The bed wasn't very comfortable.
We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.
Very comfortable and spacious suites.
The room, facility and service were all exceptional. Very impressed!
They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
Great rooms with everything you need
I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely fireplace didn't work in either room and the hot tub jets were not very strong
Luxurious rooms, lots of space, great service and staff Did not provide enough toiletries, no air conditioning, could not close top windows
el gimnasio y la ubicacion que es viejo, destecnologico y que por fuera, el edificio se ve muy viejo y despintado
Cerca del centro de Victoria En la habitación no había aire acondicionado y se notaba la diferencia entre el pasillo y la habitación
I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
La habitación era muy confortable,el hotel tenía piscina de agua caliente, aunque eché en falta una piscina normal. Pero en general todo muy bien. No.
amabilidad del recepcionista Servicio de desayuno: no había buffet libre, servicio muy lento y con muy poca variedad