The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
Ubicación muy práctica para el autobús turístico y del aeropuerto. Personal agradable Hotel atestado, habitación pequeña, instalaciones un poco anticuadas
Me ofrecieron un upgrade a la zona "priority" por un precio muy ajustado.
Justo al lado de una línea de metro. Buenos restaurantes y bares. Spa estupendo. Camas muy duras.
bonita alberca y los cuartos son muy comodos
spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
Shuttle service to Disney land. Room spacious and very good cleanliness. We booked four rooms (2 families) 4-5 months prior our arrival. The room arrangement given to us 2 rooms next to each other and the other 2 in different floor level. They aware each family going to occupy 2 rooms during our booking and yet they can't arrange the other 2 rooms next to each other or at least the same floor. Eventually the other family has to take the smoking rooms in order to stay next to each other. No smiling face from the male front desk staff.
The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
Great rooms, with nice views. Hotel staff were very helpful and friendly. Train station at the front door to the hotel. Big shopping centres next door. Far from the main areas of Tokyo (Shinjuku, Shibuya etc) roughley a 30 min train ride. There is a train station at the front door to the hotel which is very conveniant but this is not a JR station so if you have the JR pass you can not use it here.
This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties! What I didn't like was that we had to leave so soon...
i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.
From check-in to check-out all the service was consistently excellent, staff were sincere and my room was comfortable and clean. Wish to go back soon. Not a thing to complain.
Everything was Excelent!!
The up grade of our two rooms into 1 two bedroom suite is unforgettable! Nothing
Is there a star rating higher than five!? From the moment I arrived to check in after getting off of a cruise ship in Yokohama to the moment I checked out and said goodbye to the lovely staff in the lobby, I enjoyed every second of this incredible property. The views were luxurious, the rooms were definitely appointed, the club lounge and everything and anything I can need and more, and I will be racing back to Tokyo to stay here as soon as possible. I sale every luxury cruise line all over the world and this is by far the most hospitable luxurious stay I've ever experienced in my life anywhere in the world. There's absolutely nothing I would change, it was sublime! And that's coming from a New Yorker who stayed in some of the best hotels in some of the best cities across the globe and in some of the most luxury suites on the most luxurious ships on the ocean.
Disfrutamos de las habitaciones de lujo:) y artista.
Gran propiedad, excelente ubicación. El personal es super atento
Excelente ubicación para explorar Tokyo
Moderno y bien dirigido - fantástica vista desde la habitación El desayuno no estaba incluido; pagamos más por la entrada un poco temprano; era una habitación muy pequeña
Buena ubicacion Algo caro. No tiene piscina.
Proximidad con estación Shimbasi y las vistas.
Está muy bien ubicado, en una zona de facil acceso y cerca a todo. Es muy costoso como todo en Tokyo... es decir, la relación entre el precio y la calidad del hotel no es proporcional
Muy buena localización y comunicaciones, instalaciones correctas, buena atención. Nos adelantaron el chek-in pues llegamos tras la cancelación de un vuelo de Air France tras 20 horas de viaje, muy cansados. Nos remitieron a Kioto los pasaportes que dejamos olvidados. Muy buen servicio. Los espacios de las habitaciones, escasos respecto al stándar occidental.
El personal es agradable. Cada miembro del personal del hotel es muy servicial. Volveré a alojarme en este hotel. La ubicación del hotel es muy conveniente. En general, la estancia en el hotel puedo decir que fue maravilloso. Ubicación
La comodidad de sus instalaciones, la limpieza y la excelente ubicación céntrica. el personal no es flexible, muy rigidos en las normas.
estaba todo muy bien pero deberia de tener el desayuno incluido dificil de necontrar la primera vez pero estaba muy bien situado en Guinza
Moderno y habitaciones amplias. Muy próximo a las estaciones de Shiodome y Shmbashi, desde donde se puede tomar la linea circular Yamanote.
ubicación, tranquilidad, espacios luminosos, bien comunicado
El personal es incomparable (otra vez, los japoneses tienen estándares que nadie más en el mundo tiene), estaban atentos a todo, desde preguntas sobre la ciudad, limpieza y masajes en la habitación. Este hotel en los Estados Unidos costaría 550 dólares la noche, y pague solo 200. Japón está en otro nivel. La comparación entre el Japón y los Estados Unidos, es que no hay comparación. Todo fue perfecto.