spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
High quality of service, wonderful bay view, rich variety of dining, excellent room service, staff professionalism
The bayside view was the hoghlight of the room I cannot list a thing that I didn't like
The attention to detail made the stay so much better.
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Justo al lado de una línea de metro. Buenos restaurantes y bares. Spa estupendo. Camas muy duras.
bonita alberca y los cuartos son muy comodos
Ubicación muy práctica para el autobús turístico y del aeropuerto. Personal agradable Hotel atestado, habitación pequeña, instalaciones un poco anticuadas
Me ofrecieron un upgrade a la zona "priority" por un precio muy ajustado.
Classic or dated, whatever your preference, but well maintained and spotless. Large rooms, for Japan. Staff is marvelous. Very close to the US Embassy and train stations. All staff speak English sufficient to get the job done. Booking through Kayak got a reasonable rate for Tokyo. Couldn't control the heat in the room, which was 79F. WiFi connects but can be erratic on mobile devices. Food in the hotel is outrageously expensive, but a 2 minute walk gets you to reasonable options. Gym is excellent but there is a substantial extra charge to use it.
My November stay in Tokyo was switched from Okura Hotel to Sheraton Miyako Hotel, because Okura was demolished in May this year for a new hotel building to be reopened in 2018. So all the evaluations given here are for Miyako Hotel. The hotel is excellent, very roomy and update. It offers all what a ordinary traveler needs and beyond. Its location is great right in the middle of several subway stations, only Meguro station and takaniwa station are within walking distance. But, scheduled hotel buses taking hotel guests to Meguro and Shinagawa station is an excellent way to help hotel guests move around. Do your homework and find out what time the airport limousine bus can take you from airports to Miyako Hotel before you buy airline tickets. Because the bus schedule is very odd. I came to Miyako from Tokyo Haneda Airport, the airport limousine bus only runs twice in the morning and once in the late evening (Good for red eyed flight guests). If you come to the hotel any time between those schedules, you need to find out what is the nearest hotel or subway stations to Miyako the airport bus can take you to, then take taxi from there to Miyako.
The staff - extremely polite and helpful. Calls made to the front desk were answered promptly and items delivered within minutes. It entire experience was a total delight.
The location and room size - very nice experiece and outstanding value for the rate provided by Priceline! The view bar was non-smoking, which is not common in Japan. Many patrons greatly prefer this, but I prefer at least one bar where I can enjoy a cigar.
Service - before, during, and after stay. Amenities. Location. View. Breakfast buffet was a bit over priced, but, food was good. Miso was overcooked. Could have used more 'free' fridge space. Should consider being a Disney 'Good Neighbor' hotel. Many hotel patrons had to use the train system and were caught in crowds.
The room was large and had a good view of the bay. The hotel was not close to restaurants or shopping. Which was a problem because the hotel restaurants were quite expensive. The 'double' beds were too narrow for two people to share.
view, attention to detail, and service.
shuttle to closest train station. Great views of river. no
The club level was an additional $100 USD approximately. I thought $75 would be more appropriate for what you got. Very nice experience.
It was located right on the bay and we had a room with a view of the bay. It is on the outskirts of town, so not a lot going on near by.
Staff is really accommodating. Shuttle bus could be more often.
This hotel is about 20-30 minutes by walking/subway from major areas like Shinjuku, Asakusa, and Ueno Park - just need to be aware when planning your stay as it can make for long days.
i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.
This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties! What I didn't like was that we had to leave so soon...
Hotel is connected directly to Shinegawa train/bus station and very near cafes, bars, shopping and convenience stores. Hotel staff was professional and great with answering questions about travel plans, recommendations, etc. Hotel design modern yet still very Japanese aesthetic.
The facility was great, the staff was very helpful, and the property is right next to public transportation. The food was pricey, there was no pool, and the district seemed more business oriented.
Moderno y habitaciones amplias. Muy próximo a las estaciones de Shiodome y Shmbashi, desde donde se puede tomar la linea circular Yamanote.
Buena ubicacion Algo caro. No tiene piscina.
Está muy bien ubicado, en una zona de facil acceso y cerca a todo. Es muy costoso como todo en Tokyo... es decir, la relación entre el precio y la calidad del hotel no es proporcional
Excelente ubicación para explorar Tokyo
Excelente ubicación para visitar la ciudad y para trasladarse a otros sitios No
Todo, las vistas espectaculares desde la habitación (nos dieron una habitación en la última planta -34- con vistas a la Torre de Tokyo), la amabilidad de sus empleados, la ubicación del hotel (tan solo a 5 min. De la línea jr Shimbashi), su diseño ... recomendable 100 %, en mi próximo viaje a este increíble país pienso volver a alojarme en este hotel. Lo único que tendrían que cambiar (para ser perfectos) sería el diseño del Yukata, parece el de un hospital.
Moderno y bien dirigido - fantástica vista desde la habitación El desayuno no estaba incluido; pagamos más por la entrada un poco temprano; era una habitación muy pequeña
estaba todo muy bien pero deberia de tener el desayuno incluido dificil de necontrar la primera vez pero estaba muy bien situado en Guinza
La comodidad de sus instalaciones, la limpieza y la excelente ubicación céntrica. el personal no es flexible, muy rigidos en las normas.
Proximidad con estación Shimbasi y las vistas.
Muy buena localización y comunicaciones, instalaciones correctas, buena atención. Nos adelantaron el chek-in pues llegamos tras la cancelación de un vuelo de Air France tras 20 horas de viaje, muy cansados. Nos remitieron a Kioto los pasaportes que dejamos olvidados. Muy buen servicio. Los espacios de las habitaciones, escasos respecto al stándar occidental.
El personal es incomparable (otra vez, los japoneses tienen estándares que nadie más en el mundo tiene), estaban atentos a todo, desde preguntas sobre la ciudad, limpieza y masajes en la habitación. Este hotel en los Estados Unidos costaría 550 dólares la noche, y pague solo 200. Japón está en otro nivel. La comparación entre el Japón y los Estados Unidos, es que no hay comparación. Todo fue perfecto.
ubicación, tranquilidad, espacios luminosos, bien comunicado
Este es un gran hotel Sheraton. El personal es de primera clase y las instalaciones eran excelentes. Si tuviera que decir algo negativo, no diría algo del hotel sino de la localización. Hay más de 10 minutos hasta la estación de tren más cercana. No obstante, el hotel ofrece un servicio de traslado hasta la estación de metro de forma frecuente.