spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
Great rooms, with nice views. Hotel staff were very helpful and friendly. Train station at the front door to the hotel. Big shopping centres next door. Far from the main areas of Tokyo (Shinjuku, Shibuya etc) roughley a 30 min train ride. There is a train station at the front door to the hotel which is very conveniant but this is not a JR station so if you have the JR pass you can not use it here.
Shuttle service to Disney land. Room spacious and very good cleanliness. We booked four rooms (2 families) 4-5 months prior our arrival. The room arrangement given to us 2 rooms next to each other and the other 2 in different floor level. They aware each family going to occupy 2 rooms during our booking and yet they can't arrange the other 2 rooms next to each other or at least the same floor. Eventually the other family has to take the smoking rooms in order to stay next to each other. No smiling face from the male front desk staff.
The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
Ubicación La habitación y el hotel no son muy modernos
Excelente ubicación cerca de la estación de tren de Shinjuku. El servicio era excelente (aunque quizás sea media en Japón). Las almohadas no son muy cómodas - me habría gustado una selección de almohadas duras y blandas (por eso la valoración de aceptable en cuanto a la la comodidad). El aire acondicionado funcionaba muy bien (me gusta dormir en una habitación fría). Gran vista de Mt. Fuji y edificios de gobierno de Tokio. Prefiero el Hyatt Regency Shinjuku cuando el costo es muy razonable, pero esta vez fue considerablemente más altos. Nos hemos alojado en el hotel Keio Plaza unos 5 veces y en el Hyatt aproximadamente 20 veces.
Buena ubicación en Shinjuku, que está a poca distancia anando de las tiendas principales, restaurantes y transporte público. El hotel parece nuevo y tiene un bonito vestíbulo, zona de desayuno, salón y terraza. La cama era muy cómoda. La habitación es pequeña pero no una sorpresa en Tokio. Sin embargo, había varias pequeñas cosas que podrían haber hecho para hacer que el espacio más útil, como más perchas para colgar la ropa, ganchos, un estante de caña de ropa y toallas en el baño, por ejemplo.
Habitación pequeña pero acogedora. La ubicación es perfecta.
Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station. The bathroom could do with being refitted to be more modern and contemporary.
The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful. It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.
i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.
the huge comfortable bedrooms, and the excellent staff.
huge 'n not cosy
Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station. Wifi was expensive and had to be renewed every 24hrs.
it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous
the location is good,very clean hotel the shuttle bus services is very helpful No comlpains
El hotel está en una zona céntrica y muy animada, y además está muy cerca de la estacion JR de Shibuya y del metro. Las vistas desde la habitación eran espectaculares. Lujoso. Un poco caro pero merece la pena.
La atención de personal es excelente. La habitación es cómoda y amplia, con unas vistas estupendas de Tokio. Está muy bien situado en Shibuya pero es tranquilo. El acceso a internet era caro, considerando lo que se panga por una habitación, y bastante lento.
situación muy céntrica, relación calidad/ precio,vistas impresionantes desde la habitación, baño muy bien equipado
Excelentes vistas, facilidades (traslados aeropuerto), amabilidad personal y cuidados detalles y excelentes instalaciones, además de buena situación. No
+ mejor servicio (habla inglés) + la mejor ubicación (a 5 minutos a pie de la estación de Shibuya). + mejores vistas + extremadamente limpio y cómodo + lujosa + la pena el coste de estancia
Haber pasado en el 3 terremotos de 6,9 en 4 días y que no pasara absolutamente nada. La mayoría de los servicios como gimnasio, internet o desayuno no se incluyen en el precio y son extremadamente elevados.
Ubicacion excelente, vistas espectaculares desde los pisos altos. Habitaciones grandes y luminosas. Baños excelentes. El servicio de limpieza es un poco descudado y a veces se olvidan las botellitas de jabon vacias en la ducha o la almohada de sobrecama en el sillon , pero nada importante.
Ubicación y vistas excelentes. Habitaciones amplias y limpias. El personal excelente. No dispone de acceso a internet gratuito. Tampoco hay puntos de conexión para aquellos que no llevan el ordenador consigo. Sinceramente incomprensible en un hotel de lujo.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
The hotel property itself is nothing short of beautiful. The rooms have great views of the city and the expansive garden which is a oasis in the middle of the sprawling Tokyo metropolis. The staff is always prompt and friendly and ready to accommodate anything you may need.
The hotel is beautifully appointed, with large rooms featuring marble bathrooms, mechanic curtains, exceptional service, and a stunning view of the gardens and pagoda. It seems that it is a wedding destination, with a storybook setting. For Tokyo, the price was a good value for the size of room and luxurious setting, the reason is the location isn't as central and train access isn't as readily available as many other luxury hotels. I was there for business travel, but this would be a suitable location for a romantic trip. It didn't bother me to walk up the hill from the subway station. But, the ten minute walk from the subway is the only negative I can identify with this hotel.
It's a uniquely beautiful hotel. There is no other with such beautiful, serene and peaceful grounds. The staff are exceptionally gracious and hospitable. It is wonderful to come back here after a busy day in very busy Tokyo. It is a short walk to a very good, family owned sushi restaurant near Edogawabashi station. The restaurants, while good, are very expensive. And there are not many options that are close. On the other hand, taxi service is convenient.
Ubicación muy práctica para el autobús turístico y del aeropuerto. Personal agradable Hotel atestado, habitación pequeña, instalaciones un poco anticuadas
Justo al lado de una línea de metro. Buenos restaurantes y bares. Spa estupendo. Camas muy duras.
Me ofrecieron un upgrade a la zona "priority" por un precio muy ajustado.
bonita alberca y los cuartos son muy comodos
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
Location, service, pool staff
Great Hotel and great localization. The room was perfect.
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
Access to everything No laundry facilities nearby
For value and room size, this hotel is the best in Tokyo of the five hotels that I've stayed in during any of my trips to Japan (2). It is right off of two subway (Suidobashi, Korakuen stns) and JR east stations and relatively close access to a third (Kasuga Stn). Note that at least Suidobashi and Korakuen Stn have elevators for those traveling with luggage. Tokyo Dome City / Meet Port provide many dining and shopping options. There is also a so-so amusement park suitable for children. I will continue to book stays at this hotel whenever I am in Tokyo. Central location in Bunkyo is away from the JR circle loop and requires some travel upon arrival at Tokyo Stn via Narita Expresses. I wasn't aware of the ease of connection from Tokyo station nor of the presence of elevators at Suidobashi stn when I first arrived, so arriving with luggage was a bit of a chore. When the Tokyo Giants are playing at home, this hotel fills up fast. Extra charge for early check-in (before 1600/400pm)
El servicio y su amabilidad. No.
Buena ubicacion, confort y un jardin espectacular ninguna
La habitación triple teníaun salón tipo suite y era muy cómoda. Las vistas eran impresionantes. Cuando llegamos nos impactó. Por decir algo, el acceso es un tanto complicado. El lobby está en el sexto piso de un complejo de hoteles y oficinas.
El servicio es de lo mejor Que no esté incluido el desayuno, ya que la habitación tiene un precio elevado
Su ubicación y las vistas desde las habitaciones. No recuerdo nada, lo de visitar Tokiofue una experiencia inolvidable
habitaciones grandes, bien ubicado, bonitas vistas.detalles en la habitación. Big room, good placed, view beautiful, room details. big hotel one part of the hotel have offices.
La situacion del hotel es ideal para conocer Tokio Las Habitaciones no corresponden a un 5 estrellas, muy amplias pero yo le pondria 4
Está muy bien comunicado por metro con los distintos puntos turísticos de Tokyo. Que te cobren por el café de la habitación (el té es grátis) y tambien que el uso de internet en el business center sea de pago.
el trato es escelente, nos hicieron un upgrading sin pagar nada extra lo cual fue excelente. es demasiado grande
buena atencion, buenos servicios y por las tarifas creo que es una muybuena opcion en tokio
Is there a star rating higher than five!? From the moment I arrived to check in after getting off of a cruise ship in Yokohama to the moment I checked out and said goodbye to the lovely staff in the lobby, I enjoyed every second of this incredible property. The views were luxurious, the rooms were definitely appointed, the club lounge and everything and anything I can need and more, and I will be racing back to Tokyo to stay here as soon as possible. I sale every luxury cruise line all over the world and this is by far the most hospitable luxurious stay I've ever experienced in my life anywhere in the world. There's absolutely nothing I would change, it was sublime! And that's coming from a New Yorker who stayed in some of the best hotels in some of the best cities across the globe and in some of the most luxury suites on the most luxurious ships on the ocean.
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.
Rooms. Service. Price is relatively high