The hotel property itself is nothing short of beautiful. The rooms have great views of the city and the expansive garden which is a oasis in the middle of the sprawling Tokyo metropolis. The staff is always prompt and friendly and ready to accommodate anything you may need.
It's a uniquely beautiful hotel. There is no other with such beautiful, serene and peaceful grounds. The staff are exceptionally gracious and hospitable. It is wonderful to come back here after a busy day in very busy Tokyo. It is a short walk to a very good, family owned sushi restaurant near Edogawabashi station. The restaurants, while good, are very expensive. And there are not many options that are close. On the other hand, taxi service is convenient.
The hotel is beautifully appointed, with large rooms featuring marble bathrooms, mechanic curtains, exceptional service, and a stunning view of the gardens and pagoda. It seems that it is a wedding destination, with a storybook setting. For Tokyo, the price was a good value for the size of room and luxurious setting, the reason is the location isn't as central and train access isn't as readily available as many other luxury hotels. I was there for business travel, but this would be a suitable location for a romantic trip. It didn't bother me to walk up the hill from the subway station. But, the ten minute walk from the subway is the only negative I can identify with this hotel.
Ubicación La habitación y el hotel no son muy modernos
Excelente ubicación cerca de la estación de tren de Shinjuku. El servicio era excelente (aunque quizás sea media en Japón). Las almohadas no son muy cómodas - me habría gustado una selección de almohadas duras y blandas (por eso la valoración de aceptable en cuanto a la la comodidad). El aire acondicionado funcionaba muy bien (me gusta dormir en una habitación fría). Gran vista de Mt. Fuji y edificios de gobierno de Tokio. Prefiero el Hyatt Regency Shinjuku cuando el costo es muy razonable, pero esta vez fue considerablemente más altos. Nos hemos alojado en el hotel Keio Plaza unos 5 veces y en el Hyatt aproximadamente 20 veces.
Habitación pequeña pero acogedora. La ubicación es perfecta.
Buena ubicación en Shinjuku, que está a poca distancia anando de las tiendas principales, restaurantes y transporte público. El hotel parece nuevo y tiene un bonito vestíbulo, zona de desayuno, salón y terraza. La cama era muy cómoda. La habitación es pequeña pero no una sorpresa en Tokio. Sin embargo, había varias pequeñas cosas que podrían haber hecho para hacer que el espacio más útil, como más perchas para colgar la ropa, ganchos, un estante de caña de ropa y toallas en el baño, por ejemplo.
For value and room size, this hotel is the best in Tokyo of the five hotels that I've stayed in during any of my trips to Japan (2). It is right off of two subway (Suidobashi, Korakuen stns) and JR east stations and relatively close access to a third (Kasuga Stn). Note that at least Suidobashi and Korakuen Stn have elevators for those traveling with luggage. Tokyo Dome City / Meet Port provide many dining and shopping options. There is also a so-so amusement park suitable for children. I will continue to book stays at this hotel whenever I am in Tokyo. Central location in Bunkyo is away from the JR circle loop and requires some travel upon arrival at Tokyo Stn via Narita Expresses. I wasn't aware of the ease of connection from Tokyo station nor of the presence of elevators at Suidobashi stn when I first arrived, so arriving with luggage was a bit of a chore. When the Tokyo Giants are playing at home, this hotel fills up fast. Extra charge for early check-in (before 1600/400pm)
Access to everything No laundry facilities nearby
Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station. Wifi was expensive and had to be renewed every 24hrs.
Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station. The bathroom could do with being refitted to be more modern and contemporary.
The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful. It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.
the location is good,very clean hotel the shuttle bus services is very helpful No comlpains
the huge comfortable bedrooms, and the excellent staff.
huge 'n not cosy
i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.
it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous
La ubicación es excepcional. Increíblemente centrado y en una parte tranquila de Ikebukuro donde pudimos ir a cualquier sitio en un corto período de tiempo. Todo aquel con un pase de tren JR se beneficiará mucho si puedes conseguir un lugar aquí. Por lo demás el hotel es un poco más pequeño de lo que las fotos en el sitio web aluden, pero no es un gran problema si estás ahí para viajar. El conserje y el personal de recepción dejaban mucho que desear. No te molestes pidiéndoles ayuda mucho menos que sea algo bastante sencillo.
Su ubicación, en una zona muy animada y con una estación importante a muy pocos metros. El hecho de que todas las instalaciones fueran de pago, y además muy caras, tales como piscina y fitness center.
el personal en general muy agradable. Muy buena situación para moverte por tokyo con varias lineas de metro y tren al lado del hotel. nada. todo perfecto
Me gusta que tienen servicio de autobús desde y hacia los aeropuertos tanto Tokio (Haneda y Narita). Esto es muy conveniente. También me gusta que está muy cerca de la estación de tren. La ubicación muy conveniente en general y las habitaciones son muy bonitas y limpias.
Servicio de atención al cliente.
Un excelente hotel con un excelente servicio. Sólo después de que nos registramos y llegamos al aeropuerto a más de una hora de distancia me di cuenta que inadvertidamente había olvidado algunos artículos muy importantes en mi habitación. El personal del hotel fue muy paciente, amable, e hizo todo lo posible para enviar los elementos por su aeropuerto servicio de autobús sin costo alguno para nosotros. Si no fuera por la limpieza, el personal de recepción, y relaciones coordinar la entrega y encontrar gente que hablaba el idioma a comunicarse con nosotros, así como al aeropuerto es servicial personal mirando el autobús justo para nosotros, que nos hubiéramos perdido. Gracias especiales a Mayumi Okuma-san. Eso es lo que yo llamo servicio superior. Siempre estaré agradecido y sin duda nos volveremos a alojar en este hotel cuando estemos en Tokio. Free wi-fi en habitación habría sido un toque agradable para el hotel porque todos los demás hoteles en el que nos hemos alojado en Tokio y otras ciudades lo ofrecen gratis, pero los 500 yenes por estancia todavía es tolerable.
Ubicacion. Justo al lado de la salida de JR de Ikebukuro Habitaciones pequeñas aunque aceptables teniendo en cuenta los estándares de Tokio. Lo peor, armario diminuto.
Tiene una ubicación excelente a 5 minutos a pie de la estación de metro y JR.
Ubicación del hotel es muy buena, muy cerca de YR line. Es muy recomendable relación calidad/precio.
Su situación muy cerca de la estación de ikebukuro de Tokyo. Las habitaciones bastante amplias. Cama muy dura!
Las habitaciones están limpias, el lugar está muy bien, el servicio es estupendo. No se olvidan de nada. Caja fuerte de la habitación es muy práctica. Aquí está la cosa, me alojo en Tokio un par de veces al año. Los precios aquí son caros para las habitaciones pequeñas. En cuanto al desayuno, es dirigido a viajeros japoneses con comida que realmente no puedo comer en la mañana. No hay pan de trigo integral, no café espresso, ni fruta fresca suficiente.
First, let me start with the location. I will say it is friendly for all ages 18 and up. I include even seniors because the location really does have it all! However, it is really close and somewhat in the middle of their redlight district and Although I know this can sound problematic or even too crazy, it really isnt because all of it is kept away from the streets. You only know what the places are based on the wording of the advertisement outside such as "thai special massage." All funny though even for us as a married couple. You are only two blocks (5min walk if you are slow and not from the city like we were) from the Shinjuku train station and this was solid gold for us to get around even with our luggage because in case you have not heard, Taxis are pricey!! Another great thing about the location is the food! We are foodies and we love bargains and high end so we can try it all!!! I also do not eat fish and my husband loves his sushi and again, they have it all! From 1,000 yen lunches to nice steak dinners in which we spent up to 9,000 yen but we also ordered a couple rounds of beer and limited this kind of spending to only every other night. Other than that they have reasonable 3,000 yen dinners for two and we even had steak tacos at this rate!! As for the staff, they answered all the million questions we had even when it was reallllly busy during check in hours. They were all very patient! Our package did not include breakfast but the hotel is located in front of a family mart and across the street from a 7-11 (with an ATM) and in case you did not hear in places like reddit, some people come here for food from these places alone! We usually picked up sandwiches or hotcase items with drinks for under 1,000yen in total for two of us! And went about our day. The hotel people clean the room everyday, restock toilettries in the bathrooms daily, and leave you water bottles daily as well as fresh towels. Very very clean people and yes you might be culture shocked to learn the square footage is veryyyy small but two of us fit just fine and comfortably and come on, if you are going to japan do your research! Anywhere you stay will have the same issue with squarefootage because this country has one of the most expensive realstate value, meaning this culture often downsizes in space because larger does not neccesarily mean better. I wish there were more i could say and although I could it really means you should choose APA at Kabukichu! I have nothing I could possibly complain about. I mean wour airplane landed 6 hrs ago and I am already leaving a review.
Ubicación, acceso en autobús-limusina, cerca de la estación de tren, a un precio razonable Internet Wi-Fi es bueno, no es genial, pero gratis
El personal es amable y habla inglés, y está muy cerca de la estación de tren. Me encanta alojarme aquí cuando viajo a Tokio. Las almohadas eran muy incómodas.
El personal de este hotel es muy amable y servicial. La ubicación es muy práctica para ir a muchos sitios y está cerca de las estaciones de transporte. Recomendaría este hotel a un amigo. Las habitaciones son un poco pequeñas pero en la media según los estándares japoneses.
Ubicación muy conveniente. Buena limpieza y dan buen champú y gel de ducha. Personal masculino de recepción desagradable (no sonreían). Fuimos con 2 familias y 5 niños pequeños, que hacían un poco de ruido y se perseguían alrededor en el vestíbulo mientras nos registrábamos. Un empleado nos advirtió que no era apropiado. Sí, respeto el recordatorio pero podría haber sido más amable. Y creo que si el hotel permite niños, deben prever el comportamiento de los mismos. Fue nuestro primer día, pero con esa actitud, realmente nos estropeó el ánimo.
Justo al lado de una línea de metro. Buenos restaurantes y bares. Spa estupendo. Camas muy duras.
Me ofrecieron un upgrade a la zona "priority" por un precio muy ajustado.
bonita alberca y los cuartos son muy comodos
Ubicación muy práctica para el autobús turístico y del aeropuerto. Personal agradable Hotel atestado, habitación pequeña, instalaciones un poco anticuadas
The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
Rooms. Service. Price is relatively high
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
Location, service, pool staff
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
Great Hotel and great localization. The room was perfect.
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No