Demasiadas reservas. Cuando llegamos, nos dijeron que teníamos que irnos a otro hotel porque no había espacio suficiente. Una experiencia horrible. Reservamos hace semanas y nos dejaron sin habitación. Los hoteles de alrededor no tenían habitaciones. Este hotel arruinó nuestro viaje.
Nada Todo fue horrible
La ubicación es impresionante. Los pasteles del desayuno estaban muy buenos. Cama muy cómoda. Era bueno tener una nevera en la habitación Buena diversidad cultural. Paisaje horroroso. El papel de las paredes se caía. Moqueta con manchas.
No sé cómo este lugar sigue abierto. Fue horrible. No estaba limpio en absoluto.
Las habitaciones estaban bien, se obtiene lo que se paga. La cama no era muy cómoda; muy blanda.
La ubicación Piscina cerrada, habitaciones malolientes y personal maleducado. El desayuno era un insulto a mi inteligencia. Nunca más.
Las camas estaban bien El personal era terrible.
YMCA No hay sábanas en la cama, no hay mantas cómodas, se acabaron las toallas, los ascensores estaban rotos, etc.
El hotel era precioso; a los niños les encantó la piscina, la cascada y los toboganes. El hotel es precioso y tiene zonas donde sentarse y relajarse. Me alojaría aquí de nuevo sin duda. Se paga poco por noche, pero no hay nada incluido. Desayunamos en otro sitio, ya que eran 19,95 dólares por persona para desayunar; el precio de una cena. Las habitaciones son bonitas, pero las camas son incómodas. Esperaba mejores colchones.
Buena relación calidad-precio. Habitaciones amplias y cómodas. Las tarifas del resort!
Habitación espaciosa, piscina excelente y hotel muy limpio. El aparcamiento estaba lleno en un par de ocasiones. Tuvimos que aparcar lejos. No hay conexión wi-fi. La tarifa para el centro de negocios era alto.
El hotel era muy bonito, como las habitaciones. El servicio de transporte a Disney era muy práctico. Las piscinas estaban limpias y cálidas. En general, una buena relación calidad-precio. La cama de nuestra habitación era bastante incómoda. Las almohadas eran muy gruesas y duras para dormir. La comida no estaba muy bien para el precio que pagas. La presión del agua de la ducha era muy débil.
El personal de recepción era una maravilla' la chica era amable y profesional a la vez. Nada.
Me encantó todo. El hermoso hotel, piscina, jardines y el servicio eran excelentes. Siempre me alojaré aquí cada vez que vayamos a Orlando.
Bonito, limpio. Un maravilloso lugar para alojarse. Nos sentimos seguros y a salvo. Esta fue nuestra segunda estancia y continuará siendo el lugar cada vez que visitemos Orlando.
¡Muy limpio! Se podía oír todo lo que pasaba en la habitación de al lado.
La piscina es fantástica y el camarero hizo un buen margarita. Las sábanas no eran tan buenas como otros hoteles Hilton de negocios de menos estrellas en los que se aloja mi marido normalmente. El desayuno tampoco era mejor que lo que consigues en los otros Hiltons y era caro. Localización bastante apartada; no había lugares para comer cerca.
Personal de recepción muy lento cuando llegamos y cuando fuimos dos veces a preguntar. Tuvimos que esperar 10 minutos para hacer el check cuando solo había una persona delante nuestra y había tres empleados en recepción.
Las instalaciones eran como un hotel de 2 estrellas. Ni siquiera ponen nuevo jabón todos los días. Te cobran $10 por el agua en la habitación!
Rooms & view Need a deep pool for swimming
Ther service being provided were excellent during our stay, we felt like we were in a 5 star hotel.. the swimming pool was amazing and the breakfast was excellent ,, and the location of the hotel is perfect ! It was perfect I will definetly go back again
The newness of the hotel and shuttles to the Disney Parks. Nothing
Facilities, restaurants, pool area and proximity to Disney was exactly what we had been looking for and were not disappointed.
Very modern and common areas are vast and have plenty of areas to congregate Resort fee Staying one night in town for Rolling Stones concert, so we did not use any of the resort area ehich is basically a very large pool lounge area with a water ride for kids Resort fees are simply another unbundling like baggee fees at airlines that drop to the bottom line
The Booking.com agent was an angel without wings! (Angela? Christina? Sarah? I forget her name) I can't thank her enough! I booked the room through kayak for the first time ever, and I did it spontaneously while riding the Red Coach Bus from Miami to Orlando on a Friday afternoon. I found the deal and booked it right away. As I forwarded the confirmation to my girlfriend, a minute later my phone is ringing and there is screaming in my ear; the room with the deal was for the NEXT Friday. Instantly. Livid. And of course as Im reading through looking for the customer service number, there are all sorts of "no refund" "non-return" "no changes" laced throughout, so I think "well ok let me call the hotel." "Nothing. Nope." The listless front desk person who answered the phone is proceeding to tell me, as he said there is nothing he can do because the reservation was made by a third party vendor from a website. "I can go ahead and book you another room right now" he sluggishly chimes in. "No thanks" I tell him, "I really shouldn't have to pay for another whole new room after literally transferring my funds to you less than 5 minutes ago." The incorrect information was caught immediately and I'm trying to correct it. I hang up on him and proceed to search for the Booking.com customer service line. I find it, call, and am placed on hold for 14 minutes before I speak to the rep. She cheerfully chimes in and listens to the entire convoluted problem and proceed to totally sweep the rug out from underneath me by saying "how about I place you on hold and Im gonna go ahead and call the hotel directly." Oh. Well ok. That sounds like a great idea. She goes back and forth for a few moments, to then come back and inform me: 1) The deal I booked was for a handicapped room, which I didn't need & was being charged MORE for than even the price of a regular room 2) She informed the Hotel of my celebration with my girlfriend and they would be upgrading the room & the floor that we would be on because the hotel had low vacancy 3) That the change was easily made at no extra cost. Sirens. Angels sing. Confetti. This girl just saved my life!! The rest of the trip was OUTSTANDING. The girl at the front desk upgraded our floor to one of the top with a view of Disney Springs. The hotel inside was immaculately clean, detailed, and made you feel a sense of space and relaxation. The pool with the lazy river was an amazing feature, and the inside bar with a gunpowder old fashioned was well worth the wait. There is a resort fee, but to those reading absolutely worth the charge. I will absolutely be back to vacation here, and I will book it through kayak & booking.com. Kudos you guys. Too many little kids, but it IS in the heart of Disney theme parks and the like. The pool is probably a mouthful of pee.
Great value. Comfortable room. Several dining options on site. Large pool and lazy river provided hours of entertainment for entire family. Nothing to report.
I liked shuttle bus transportation to and from and to Disney world them parks, it was on time and comfortable with a reliable time schedule, all the people were helpful,check in and check out was fast My first impression when i arrived to the hotel was bad, because when i arrived i unloaded all my luggage and later the luggage man arrived and take all the luggage without giving me a ticket, i was expecting more better welcome arrival, the shower has not enough pressure, also at the last night it was allot of noise and i was in the 15th floor, and i heard like allot of knocking on the roof and wall (it was not so loud but noisy)
Beautiful ground, facilities, and of course the pool with "lazy" river. All the stupid fees. Its bad enough that most of these resorts near the house of mouse charge a Resort Fee that used to be for the theme park transportation, resort amenities, and parking. Well this place charges a $25 resort fee AND a $20 parking fee (PLUS TAX, yes they add sales tax to the bogus resort and parking fees). So just keep in mind that the great price you see in big bright numbers on Kayak (and everywhere else) doesn't include the $50 a day parking and resort fees, or the 11% sales tax on everything. The rooms are nice but small. Depending on where your room is located, it can be a 1/4 mile walk to the nearest elevator and ice machine. There are no pool monitors to keep all the unattended kids under control. It seemed like we were the only parents that were with our children. Every other parent we could identify (from kids running up to them at some point) were drunk at the bar and ignoring their kids. But considering the number of kids that were there, most of the parents must have just left them there unattended. Kids were going crazy while we were there. Jumping off the bridges into the lazy river below, barely missing coming down on people below. One woman was hit in the head by a plastic cup (filled with ice and water), that some brat purposely dropped on her as floated under one of the bridges. I'm not asking for life guards, just security to keep things under control when there are a ton of kids there.
It was too far away from the action. The bathroom wasn't as clean as it could be. Also when I ordered a burger and fires in the restaurant the fries came cold and soggy. They did comp me with a beer, which was nice.
Excellent hotel, pool area great for holidays, location excellent for Disney etc. well worth staying as there is something for everyone. Staff excellent.
Everything. Staff, cleanliness, spectacular room accommodation, food, pool. 5 stars from us. Will be back next month. Nothing
The water park was amazing, the rooms we luxurious and clean!!! This will be where me and my family stay every time we visit Orlando!!! The price was good as well!! There was nothing to not like!!
I like everything the dcoration the atmosphere the personal was very profesional The parking access to the building
The atmosphere was beautiful. All staff and services were amazing. Dominic at the front desk was very friendly and helpful. The hotel was very clean and well designed. Parking is $20 but it's not too bad considering how affordable the hotel is.
Friendly staff, very nice hotel, great food, nice pool, 20.00 resort fee per day very worth it. Walking distance to Seaworld and Aquatica. Nothing....liked everything
Staff were very nice and the hotel was very clean. It also had one of the best hotel gyms and pools. Rooms prices were very affordable. The hotel restaurants were expensive and they charge you alot for parking.
Beautiful property, great staff, and I did enjoy getting to take a dip in the pool at the end of a long day, since it's open until midight! $15 per day for spotty WiFi is terrible for a business traveler. I'm a Marriott Rewards member and so told WiFi was only free if I booked directly through Marriott - but you don't always have control over these things when you're booking business travel. Very little in the area - Sea World across the street, but just a 711 and Bonefish grill in the area and VERY DARK sidewalk and parking lot make it clear this is not an area for pedestrians. Seemed a great fit for families, with the water park, but as someone in town for a conference, it didn't offer anything to make me a repeat customer.
Staff are wonderful, specifically at the Mist, and values, very respectful and kind. Also, I thought I had misplaced some cash, and my room attendanant must have found it and he/she folded everything in my room nicely, and there was the bundle of money I thought I had lost! I loved the gym, the pool, the lobby bars and restaurants. Steve, Jimmy and Jamie, at the Mist, specifically, were kind and so nice and accommodating. Good service equals happy customers,they deserve a bonus for working hard and remaining not only calm, but kind, even at peak times with a variety of guests to deal with, including some that were less than kind. My room had ants upon arrival, however I was quickly moved to a new room, although I had to ask for the move, it turned out on.
Very clean !!! Very good customer service Lily Parrish
Gentlemen at front desk remembered us from a previous visit . Personal service.
The staff was great - from the valet, to front desk, to concierge and housekeeping. Lounge and restaurant (buffet breakfast was GREAT) drinks, food and service were top notch. We found everything clean, well-stocked, and in good condition. Very comfortable beds, linens, and nice towels. Room was very quiet, even though it was close to the elevators. Free valet parking for our Hybrid car, too! The A/C didn't quite do the job - it never did get down to the thermostat temp of 72 - although it indicated it was. We then set it to 65, but it never got any cooler. Had we stayed another night, we would have asked that it be addressed. In room coffemakers - inconveniently placed on a bottom shelf of the TV cabinet. On/off switch was broken. Two creamers that barely turned the coffee a different color - surely could be better on that front.
The staff that greeted us upon arrival was pleasant and welcoming. Some were knowledgeable and were able to give us accurate advice and information regarding the hotel and surroundings. The room was clean and the daily service was good. Our conference box lunches were adequate...the cookie in our box lunch was outstanding! There is a $20 fee per day for the shuttle to Disney theme parks plus other amenities like in-room wifi. However, with our conference ending at 4:30 each day, there was no shuttle to take us to the Disney theme parks. Therefore, we had to use a taxi as our only mode of transportation to and from the parks. This became quite costly (approx. $70 per day). Once at a Disney park, you could use the various buses and the monorail to go between parks and Downtown Disney. However, we were quite disappointed that the Renaissance did not offer more options for their shuttle service in the afternoon. When trying to figure out our best options for transportation, the staff at the front desk was not always consistent in their answers and some were absolutely inaccurate.
The beds were comfortable, the bathrooms were spacious, and you felt safe. I made some recommendations when I made my reservation. We had three rooms and were told we were in the West wing close to the transportation, we ended up on the east wing as far away from the transportation as possible. They didn't do anything to rectify the problem, just told me that it was on the reservation but the rooms were full.
PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.
Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.
Loved that we had the fast pass included. Was so luxurious and the beds so comfy. Boat ride to parks was so convenient.
We loved everything about it. Rooms were spacious and very clean. It was so close to the parks. The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.
The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat! The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.
The unlimited express passes, convenience, responsive, water taxi service.
Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.
Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds. Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.
Lo lujoso y centrico a los parques tematicos. Nada
Las habitaciones por su espacio, comodidad, las camas y la ropa de cama muy buenas De pronto en el desayuno el sistema de reclamar las tostadas es demorado, podrian incluir otro tipo de pan o tostadoras para que cada uno se prepare las tostadas. Las escaleras internas de evacuación en algunas ocasioanes olian mal y se ven en regular estado.
Nos dieron una suite, fue genial
Es un hotel muy agradable, con habitaciones amplias, situado en un sitio perfecto para todo lo que se puede hacer en Orlando, y recomiendo para comer el restaurante Ponderosa (enfrente del hotel) es un buffet barato y muy bueno. En realidad, nada me ha parecido mal.
Las habitaciones del hotel son buenas y el servicio de house keeping tambien. En cambio el desayuno es muy deficiente y mal atendido, sobretodo por quienes preparan las tostadas y los huevos, son unos verdaderos sargentos Lo manifestado anteriormente el desayuno, el huesped se siente maltratado
La atención del personal y la accesibilidad a la zona de interés para mi. No
La ubicación, el personal era excelente y el hotel apariencia. Muchas Gracias Joanna y Brian por su ayuda y profesionalidad No me podía quedar más tiempo
el servicio de desayuno no
el desayuno buffet todos los dias no era variado, la fruta no era fresca, el cocktail de frutas era siempre de producto envasado y no fresca
amplitud de habitaciones y ubicacion el servicio en restaurant y que olvidamos unas prendas de vestir y unas tarjetas teniendo mis datos no se tomen la molestia de por lo menos enviar un mail para ver si nos las podrian enviar claro pagando los gastos de envio. simplemente se las quedan que eso aqui en mi pais se llama de otra manera en fin ese es mi comentario
Encantador Espacio demasiado grande no previsto para alojamiento o en beneficio de los huéspedes
Nada La habitación no estaba preparada cuando llegamos Servicio de limpieza no está haciendo su trabajo, necesitan despedir y contratar. No hay botellas de agua, sin alfombra de ducha, Este es el peor Hyatt me he alojado.
ubicaciòn, tranquilo, gente amable, amplio,buen centro de convenciones, habitaciones confortables, su vegetaciòn en los alrededores es muy bonita. Por debajo de la puerta nos metiron informaciòn de comidas externas recomendadas por el hotel pesima y muy costosa.
Solo ubicacion. Muy malas instalaciones, muy deteriorada la habitación y el baño ,cobran el internet diario por 10 $ , no hay wi-fi estoy muy descontento
Lugar conveniente para hospedarse cerca de Universal Orlando. El aire acondicionado era ruidoso (periódica como una matraca). Necesita ser mirado.
Hotel con excelente ubicacion y una excelente tarifa en su relacion costo beneficio. Solo estuve una noche y estuvo todo en orden.
La habitación estaba bien de precio para la zona donde estaba el hotel. Muy cerca de restaurantes y atracciones turísticas. Hacía mucho calor en las habitaciones. El aire acondicionado no enfriaba lo suficiente.
la atencion de las personas fue increible y es muy bonitas sus instalaciones y amplias.