Most of the employees were really nice, especially the main manager. He upgraded us to a king size bed room for free. Other employees were pleasant, you just had to be courteous to them. Despite complaints about the bathroom, ours was really clean. The price is fabulous for what you get, especially in the Bay Area. The walk to the BART was about a mile. The neighborhoods surrounding are a bit scary, but no where near the worst part of Oakland. A female employee was incredibly rude to me on an occasion when I asked for shampoo and she chose to ignore me for a couple of minutes before attending to my simple request.
The lady at the front desk had a really bad attitude. Also, the sheets were pretty nasty. It looks like they have never been replaced for years.