I asked for a non smoking wheel chair accesible room at the first floor, they didn't have it! They gave me a smoking room without facilities for for a handicap person. Neighbors we're loud all night! Bad neighborhood!
Staff was absolutely amazing! Really respectful! And we were situated with our room with no complications. The room was not fully cleaned. The bathroom towels were wet. Trash was not taken out. Before giving someone a room make sure it's fully ready. Other than that we had a wonderful stay and we will return soon.
located close to the freeway The staffs lack of customer service.
La cercanía al estadio de los Riaders, y a diferentes lugares donde fuimos de compras, ya que los accesos a calles y freeway son muy facíles, además de las instalaciones, son muy limpias y comodas que nos cobraron de más por que no sabían nada de los precios que nos dieron en booking, al parecer ya quedo arreglado y se respeto el precio que nos dieron en booking, y hay que hablar para saber si ya quitaron ese cargo, eso es lo único malo
Las habitaciones están limpias y son cómodas. La nevera en la habitación no funcionaba correctamente. No hay microondas como anuncian. El desayuno podría ser mejor. Puedenn añadir beicon, salchichas, fruta. Hay que ampliar las horas: 10:30 o 11:00 am
The staff was extremely helpful and the rooms were very clean and well kept. I had trouble with the cable in my first room, so the owner came in immediately and began working on it, exchanging cables and repairing the wall socket. He then apologized and offered to upgrade me to a different room for the inconvenience. The neighborhood wasn't the best in the world, but it wasn't terrible, either.
The staff was confused and confusing. The man at the front desk did not know how to retrive our reservation. Even with no other distractions, check-in took nearly 45 min!!! Quality of room was poor and I did not feel safe in the neighborhood.
The crown lodge was not too far from my mother's house For some reason, our key wasn't always working