Atencion excelente. Transporte desde el hotel al aeropuerto de Oakland, así como al embarcadero y metro. No
convenient location when visiting SFO second visit in two weeks time, this time there was plenty of room at the hotel and the people at the reception could have been friendlier (they were not friendly at all), it did not happen on our previous visit.The room rates where much higher for some unknown reason.
La situación, el desayuno y el acceso a internet
Tuvimos suerte y en la primera estancia hicieron upgrade al estar full bokked, las habitaciones del embarcadero son estupendas, las suites mejor ahn Queda un poco lejos del bart para desplazarse a San Francisco, pero te acercan en un van los empleados del hotel
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
The valet parking service was too expensive and too slow.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
Overall good experience Parking limited
El trato del personal en general fue muy bueno. Las instalaciones no son muy lujosas. Ademas tuve problemas al solicitar ayuda por telefono al hotel. Al pedir un taxi para poder regresar a este no me ayudaron, dejandome solo en una estacion de buses a medianoche, en un pais extranjero. Aun con disculpas esta situacion es inaceptable.
Justo al otro lado de la calle de Jack London Square. Al lado de Everett y Jones, pollo y gofres y media docena de otros restaurantes.
El tamaño de la habitación estaba muy bien, el personal es amable, el parking gratuito, el desayuno continental, muy buena ubicación. Sin duda me alojaría aquí de nuevo. Nuestra puerta de la ducha no cerraba bien, así que salía un poco de agua.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
Agua y manzanas en el vestíbulo. Y el servicio de transporte gratuito al aeropuerto, etc. La habitación daba a la calle y había ruido del tráfico.
Nos encantó la paz y la tranquilidad. No tienes que ir lejos para encontrar comida. El personal era amable y acogedor. Las sábanas no estaban totalmente limpias. Tuve que avisar para que las cambiaran.
La cercanía al estadio de los Riaders, y a diferentes lugares donde fuimos de compras, ya que los accesos a calles y freeway son muy facíles, además de las instalaciones, son muy limpias y comodas que nos cobraron de más por que no sabían nada de los precios que nos dieron en booking, al parecer ya quedo arreglado y se respeto el precio que nos dieron en booking, y hay que hablar para saber si ya quitaron ese cargo, eso es lo único malo
convenient location to business in Berkeley and Oakland areas and easy on/off I-880 to get to airport. Staff was friendly. Large rooms and baths. Nice amenities. Gritty neighborhood that is trying to transition to be more upscale but it is hard to navigate, there's a lot of trash around and in the water. My room's view was of a forlorn half-sunk sailboat and a wall of graffiti.
Location Police take over the lobby area. Breakfast could be better organized.
I liked the views of the water. The gym was cool. Staff was great. Breakfast was nice. Rooms were spacious. Bathroom was lovely. Parking was easy. There was a very weird smell to the rooms. I went into my first room and asked to be moved and then upon entrance into second room on opposite side I realized they all smell lol. Weird we paid more for the best western over the executive suites their sister property but the sister property actually had the pool and hot tub and bar so had to walk over there. Still very close though. Someone had left a jacket in the closet and I guess the maids missed it. Pricey.
Clean, spacious, waterfront, transportation amenities Hotel needs to keep shoreline free of debri
The clean room and the excellent cleaning staff. The bathroom sink kept stopping up.
Relatively clean rooms, usual provisions (minus a coffee maker) Phone didn't work so couldn't call to tell them that the WiFi cut out every few seconds--when you're on business and have trouble accessing the internet while away, makes for an aggravating stay; shower didn't drain, so filled up with water; evening check-in staff were courteous but day check-out staff couldn't be bothered; ad said HBO---no HBO; people hanging out outside their rooms at night talking at the top of the lungs--good thing I brought ear plugs; Poor and not totally safe neighborhood---didn't leave room at all after getting back from being out
there was nothing worth liking at this hotel. The check in was dealt with in the most unprofessional manner I've ever seen in any hotel. The uneducated, complaining, screaming check-in staff would have been comedy material if it wasn't for the fact they were responsible for getting me to a good night's sleep. The hotel was very rundown, moldy curtains, loud banging air conditioner, drunk guests on the balcony and walkways at 3am, smelly rooms. Overalll - flat out disaster and not even worth 1 star.
Ilove how nice the staff was it was very easy to find it was bye the water I CANT WAIT TO STAY THERE AGAIN WASENT VERY MUCH PARKING GOT BACK KINDA LATE HAD TO PARK ON THE STREET MY CAR GOT SCRACHED
Nothing had bed bugs I didn't like anything. It was awful
The free parking was a plus. Everything else! The towels in the bathroom were dirty, the tv didn't work, there was hair on the bed, the shower was filthy, everything in the room was breaking, the bathroom didn't lock, the walls were so thin you could hear the people next door talking, the free breakfast was disgusting, and the whole place was right next to the ghetto!!! This is the first time I have decided not to live in a Hilton or Sheraton and I regret it so much. Never coming back here again! I'm embarrassed for booking this place and making my friends stay here!
Liked the flat panel TV and King bed Room had an odor
the Location to on the bay area was convenient for a business trip
The staff was almost perfect. The front counter attendant was super friendly, courteous, and quick to check us in. His name was John and definitely was great. The location makes travelling to San Francisco fairly easy by car (25 minutes until downtown). The lake nearby (1-2 blocks) is very nice. The area doesn't feel ghetto, but definitely not super classy. There is graffiti/mural on the building behind the motel and it was so insanely gorgeous (my bathroom window had the perfect view of it). The place looks fairly maintained externally. Some Mexican guests next to us decided to blast some Mariachi/Folk Music at 2:30AM outside their room on an external speaker sitting in front of their room door for who knows what reason and we had to call the front desk and they handled the situation, but then our rude neighbors decided it'd be quieter to bring their speaker inside which made it even worse so after a second call the staff came to the room and told them in person to stop and then it was quiet. Situation was resolved in about 10 minutes in total. The paint is clean and doesn't look old and the outside of the building and parking lot also looked very clean. The staircases need some lights, both the adults (Sister and I) missed the last step coming down and luckily we didn't fall and just tripped. The bedroom we first got had hair on the sheets (I didn't personally see, but my sister had changed the room while I unloaded car and had a smoke). Our new room had used tissues in the drawer of the dresser. We had 2 Towels, 2 Washrags and 2 Hand towels for a 2 Double bed bedroom and it would definitely go a long way to do more washrags at minimum (I don't mind reusing towels, but not washrags and no washrag for face if you decide to shower). The floor had what looks like animal hair. So definitely if I had advice to this place, put out a ton of safety strips on the steps and lighting. Also, either fire your cleaning staff and hire some new ones, or start checking rooms they sign off on because they are not doing their job. Also, I would strongly suggest an enforced quiet time of 11PM weekdays and 12AM weekends and put a 1 warning policy before you kick people out. There are just some really small changes that would go a long long long way in improving the overall value in staying here. I didn't bother with the breakfast they offered (didn't even go in to look), but I heard it was pretty much slim offerings so a small variety increase would go a long way too.
The location. The staff was incredible unprofessional and rude and there were bugs in the room and on the towels. Definitely will never stay here again.
Staff is very nice no coffee at 05.30am
Poor and not totally safe neighborhood. At the motel many occupants were outside their rooms screaming and drinking alcohol. Room stank with bad smell, Floor needed vacuuming. Bathroom too small. No privacy, can hear next room's tenants speak. Weekend price increased significantly, probably to accommodate prostitution nearby.