Location and proximity to the event I was attending. The Wisconsin Ironman was held at the Menona Terrace and this was a short five minute walk to the event. Service and accommodations were top notch. Underground Parking was sparse and tight given I drive a full size vehicle. Managed to find parking but if there are any drawbacks on this hotel, this is all I could find.
Wonderful and welcoming staff. Great location right on the square..
location is perfect it would be nice if they offered free breakfast paying extra for parking
Staff was very friendly and eager to please. Our room wasn't ready when we arrived so they upgraded at no charge. Beautiful building. Cannot recommend highly enough.
The location to entertainment and attractions. Food was excellent.
Very friendly and accommodating staff. Nice exercise room. Good location for walking into Madison for shops and restaurants. Nice to have the shuttle to and from the airport.
Great Lake view
We left an item in the room, called within hours but they were not helpful in retrieving the item. Very disappointed that they could not have made a little more effort in returning the item (it was not valuable, but was sentimental).
Good breakfast and location. Bedding was old and worn. .areas of the hotel had unpleasant smell
Clean, comfortable room. Breakfast was good.
Nice big room. Good breakfast. Second floor was awkward. You had to take elevator up and it was slow. I often simply walked out the back door and walked around to the front of the building simply to get to the lobby or the pool.
Accommodations met our needs. The rooms were comfortable and clean. Our sausage at breakfast was cold, but otherwise it was good. If there had been a microwave I would have just heated them up. The eggs were hot
Definitely recommend this hotel. Great location, very clean and comfortable.
Nice quiet stay o Room smelled like someone had previously smoked in it though it was non smoking room also room seemed damp no matter how we adjusted the air conditioner
Convenient to highway for a weekend visit. The room was very comfortable, great pool and hot tub area, and a really nice breakfast. Easy access to Capitol area.
Clean & comfortable room. Un-cleaned parking lot. Main entrance parking was blocked by hotel cars and there was no place to stop and unload luggage on a snowy day. Had to park far from the lobby entrance and drag bags in over 6 inch snow covered road and walkways.
The location was convenient and the room was clean. Everything was satisfactory. Enjoyed the hot tub and pool. I was surprised by the smaller size bed and pillows. I regret not having brought my own pillow. The bedding was not comfortable.Thin blanket. I prefer having a sink separate from the tub/toilet area. It makes it easier for more than one person to get ready at a time. The TV was directly across from one bed if that matters to whoever is in the other bed. Only shampoo not cream rinse in the bathroom. Every place I stay has both. Usually I bring my own but forgot this time. That was a bummer. There was nothing major to complain about but would try another place before staying again.
It was clean and seemed to have amenities that would be nice if I was there longer than one night. I selected this hotel for the free airport shuttle. When I checked in and asked about the shuttle they told me they needed a 24 hour notice. All they could offer was to call a taxi for me. I said I could do that myself. Not happy. Also the bed was not very comfortable.
Habitación limpia, ubicación y vistas excelentes, personal atento. Opciones por cable limitadas, el servicio de limpieza apareció cuando no era necesario, sin haberlo solicitado y fue molesto.
Hermosa vista!!!! Increíble ubicación Restaurante en el lugar conveniente con deliciosa comida Habitación húmeda, incluso con A/C encendido Débil presión de agua en la ducha
The location was good for what we needed. We did NOT have hot water in the shower. It also is definitely not a 3 star hotel. The room was not the cleanest and the hotel looked like an institution.
nice service, clean, and good breakfast and happy hour
Quiet, comfortable, spacious room
As a choice hotel gold member I expect the best but the only thing that was really up to par with other choice hotels was the breakfast. I did not like the fact as I checked in another group was checking in and was told that their card would not have the hold put on it for incidentals while my card had a balance holding it. Also, $150 is a very high rate for incidentals.
Updated, clean common areas and rooms. The rooms are suites, and are extremely spacious and nicely decorated. New carpet, furniture, etc. very comfortable and quiet. And they have a wonderful free happy hour every evening with snacks and free wine & beer! No
Staff were so kind, friendly, and funny! Genuinely all these.
All help was so kind.
Friendly staff, very comfortable room, complimentary happy hour on weekday evenings
Our suite was very nice with amenities we hadn't even anticipated. The staff was friendly and offered a shuttle service to our downtown even. Breakfast was phenomenal. We couldn't have been more pleased. Everything was terrific.
I liked the room amenities.....microwave, refrigerator, couch At check in there were two employees, but one was on the phone at the desk having a personal conversation during our checkin and there was a line of guests waiting for assistance
Happy Hour. Lots of towels. Free tea.Lots of pillows. breakfast Price could be lower
Good accommodations. It took nearly 30 minutes to get breakfast, which was not even very good, mediocre pancakes and dried out sausage. They advertise it as a nice hot breakfast but it really is a waste of time and money.
The doors make such a loud slam. That was the only thing that was disturbing. Especially at 2am.
I guess the only thing I could really say was the room was clean. I don't normally write bad reviews, but this stay was just not very enjoyable. I was disappointed because the pictures made the place look brand new, but it was far from that. The bed sheets and blankets were very thin and the pillows weren't very good. The heating controls simply didn't work, and we couldn't stop the thing from blowing air constantly, so we were cold. It was also a noisy heater. The cleaning people seemed to be up extremely early, vacuuming the next room for what seemed like hours, and banging into the wall with the vacuum constantly. So, unfortunately, overall I was not very impressed or pleased with our stay here. I asked for a comment card to let them know directly and they referred me to post on TripAdvisor. I hope they get the note, just so others can have better stays!
Rooms were large and breakfast was included with the room. Was a continental breakfast, but offered made to order eggs or pancakes. Tucked a way a bit, but still easy to find.
The bed was so comfyyy Just the location
Musty smelly room. Had to change rooms. Headache every morning.
You could hear the people in the room above walking around, but it wasn't unbearable.
Very good made to order breakfast:)
The room, the highland club, were very nice. The staff (Tamika) was very helpful and accommodating. Funny too. Angie the bartender was also nice. Though free, the breakfast buffet was not organized and food wasn't brought out quickly enough to keep up with the demand. Had to wait for a clean table and silverware.
Close to the university which was a plus since my son was getting a second look to decide if he'd like to go here in the fall. Liked that they had a shuttle, but we didn't use. Good breakfast. Nice friendly staff. Comfortable rooms. Ran out of some food and especially coffee at the breakfast. We were there at 8:45/9:00. Nothing else since we only used the room to sleep and that was fine.
The room was well appointed Everything except the interior of the room was under construction and they put me in a double when I needed a single king.
Picked it for the proximity to state street because we were going to a concert at the Orpheum. Every employee was really friendly and knowledgable. Very clean. Plus two unexpected but awesome bonuses: free breakfast and free shuttle down to state street!!! I don't think I disliked anything about the entire stay!
Very comfortable. Easy access to downtown's best. Sparerib pie for breakfast. Looking forward to returning. Heavy rain kept us from enjoying the beautiful rooftop lounge.
Excellent location to visit the university. Nice lobby and Portage Pi is great. Nice vibe. Clean rooms. Would stay again. Location and nice hotel outweighs the noise at night. Room was hot so we opened the windows to sleep comfortably. However, the noise from the street was very loud until well into the early hours of the morning. So we had to be hot or have loud noise. Kept the windows open all of second day to cool down room so we could keep windows closed at night. That was better.
The Graduate was amazing - Great service Great soaps/snacks/etc Clean Comfy bed Fast hot water Water pressure in the shower was low, but otherwise great
This guest did not leave comments about this hotel.
Great location with very comfortable newly remodeled rooms. Front desk agent wasn't overly friendly. No mirrors in main portion of room--only in bathroom.
Location, it is right on the square. I wish they had room service but the bar was accommodating with to go food. I did rebook for May.
Right on the Capitol square, the location is great! The staff is very friendly and helpful. My only complaint would be the size of the room. It was a little cramped for two people but the price was decent for what you get.
Bar/Restaurant staff were phenomenal. Chef was a talented, kind, and generous. These personal touches saved the day. Super comfortable bed and I really appreciate the kitchen and love the shower. Internet was not reliable (though the staff did apologize and offer a free breakfast for the inconvenience). The hotel shuttle has a very limited schedule
Staff was friendly and helpful after we checked in, especially after we left and discovered we had left items locked in the safe. They retrieved them, put them in a cab which got to the airport before our flight left. (Everything was there, including the cash!). It is very modern, which my husband wasn't fond of, but it was clean, quiet, and very roomy. The king suite with kitchette was very handy. A little pricey (for Madison), but good location to west end of campus. The lobby bar was very reasonably priced. The "free shuttle service" to the airport wasn't available when we landed (I had called ahead and told they couldn't reserve for arrivals). The staff at the counter was not helpful when we arrived by cab at the hotel, but we spoke with the manager who took care of everything (and changed my view of the hotel to a strong positive).
It was super easy and the staff was really helpful. The rooms were nice and clean.
Very nice - updated and staff was great. Recommended a nearby Supper Club and it was superb
Great service! Very helpful staff. Made me feel at home. Would be great for out visitors.
weeknights offer socials (2 free drinks per adult/night) and fresh baked cookies - some nice perks! lots of options for breakfast! pool is very clean and the hot tub is kept very warm beds & pillows were VERY comfortable! parking got a little interesting at night time on the weekends, but we made the best of it :)