Little, beautiful hotel; peaceful, with sights over the Eilenau river. My room (single) was original and pretty.Helpful and considerate personnel. Not centric, but well communicated. Did not have a lift (though the person in the afternoon reception did not allow me to carry my own suitcase to the top floor and did it for me).
Very comfortable, rooms spacious and well equipped as well as very stylish. Service good. Restaurant manager impolite when we required about dinner bookings, we were so put off we ate in the brassiere instead.
The staff was exceptional
The hotel is clean and comfortable and the staff are very friendly and helpful. Excellent breakfast. great for a relaxing weekend break. The hotel is 16km away from Hamburg centrum, if you want avoid the hassle of finding a parking place in the city centrum, there is S-Bahn going directly to the city, but it takes 35mins. There is a bus stop right outside the hotel which takes you to the S-Bahn station. You can also drive your car (5mins) to the Park and Ride next to the S-Bahn station.
Incredible breakfast buffet!
golf and confortable golf play is not including the price of hotel, too bad
Surrounded by green forest this hotel very quiet. Excellent fitness and spa area.I wish to stay longer.
breakfast,pool,staff attitud,christmass decoration,parkingand location allowness of dogs to restaurant
A huge improvement is the aircondition in the Atrium! We are regular guests since 14 years and enjoy always the fine breakfast, the friendly but professional staff, the barkeeper who knows his job, the well equipped fitness area, indoor pool and sauna and last but not least the location. Since Steigenberger took over the personal approach of the staff for regular guests got lost.
calm place it was a pitty i could not get in the mini bar; electronically locked ?
Although in a busy suburb of Hamburg, it was quiet and there was parking. There is a lift and a good breakfast is available. Room was spacious and well appointed. Also not too far (short taxi ride) to airport. No real complaints. As often is the case, there is no restaurant for evening meals but quite a few places can be reached on foot, so not a major problem.
Nice clean hotel with big room. Bus stop outside hotel which takes you (2 stops) to Train "Hochbahn" into city centre
had an elevator, good part of town, decent parking, stores and restaurant nearby, close to public transportation, polite front desk staff no one cleaned the room, although the maids had doors open on my floor all day
my time at this hotel was fine the clean and staff plesant on the hole check in time was a bit poor as we had nearly a hole day in the city with are bags
The reception staff were helpful. There was a good buffet breakfast. The spacious and comfortable room was well insulated from road noise. The hotel is close to an S-Bahn station. The free parking behind the hotel was quiet at the weekend, although busy on Monday morning. There was only one towel per person and the wall-mounted soap dispenser had been replaced with a large squeezable bottle of soap on the sink, which was difficult to use.
good location to all amenities especially with the station just round the corner
Conveniently located near train station. Clean rooms and value for money. I stayed in room 222 everything was perfect except for the large stains on the carpet which had large stains on it.
Breakfast. Internet did not work on my floor. This is not acceptable at a hotel in this price class.
Parking on site that was "free" was not offered. The minimalist ways of this hotel diminished the value for money I normally get from other booking.com hotels with similar descriptions/ ratings, esp. for a "chain" hotel. Getting out of the parking garage was tedious. We were almost charged for breakfast, when we didn't sign up for a room with it.
the bathrooms are just built in cabins
Strategic location to train station. Limited selection of TV channels, most of the programs are in German which are not understandable to English speakers.