Hoteles en Playa del Carmen

Ventajas: El personal siempre estaba limpiando

Desventajas: Tuve un par de problemas de limpieza, sólo tienen dos opciones de cerveza

Desventajas: Las camas eran incómodas Comida horrible Personal antipático

Ventajas: The Rosewood Mayakoba is quite possibly one of the finest resorts I’ve ever experienced around the world. The staff is hospitable and accommodating and the luxury, pampering experience can best be described as other-worldly. Each guest is treated like they are old friends of the staff and every detail is catered to hand and foot. There is no request that can be made and not achieved. I plan on visiting this location from this point forward for many years to come.

Desventajas: Nothing, it was absolutely perfect

Desventajas: El sargaso (algas) invade la playa y el océano, los mosquitos.

Ventajas: Piscina, comida ...

Ventajas: El servicio y un personal sonriente increíble! Rápidos y eficientes y amables. La comida era deliciosa y casi demasiado bonita para comerla. Todo era ejemplar

Desventajas: No hubo una cosa que no me gustara

Ventajas: Muy fresco, muy limpio, el personal es muy profesional. Gran apartmentos con todo lo necesario incluyendo lavadora y secadora

Ventajas: Gran personal. Las habitaciones son fantásticas. Me encantaron las bicicletas. La piscina privada y el spa fue increíble...

Desventajas: La comida es cara. Los lugares para visitar en el complejo están más lejos. La playa es pequeña

Ventajas: Great service

Desventajas: It’s not as clean as an American would come to expect from a hotel...

Ventajas: Personal de la piscina y los camareros eran fantásticos. El resto del personal también era de primera categoría.

Desventajas: La comida estaba bien, la habitación era cálida, zonas comunes también cálidas

Desventajas: El personal todavía está aprendiendo y es un poco lento. Cosas no terminadas pero todavía pero en general magnífico

Ventajas: Rápido, cortés, atento personal. Hay una amplia gama de restaurantes diferentes que todos eran excelentes. Habitación amplia, excelente servicio, muy buena limpieza de la habitación. Todo el mundo era amable y servicial.

Desventajas: Nada. Realmente no encontramos nada que no nos gustara.

Ventajas: El servicio, la comida, la piscina, las habitaciones.

Desventajas: El café es malo. Zumos de frutas para bebidas mal.

Ventajas: Todo

Desventajas: Lo único que no me gustó fue el café del desayuno. El café en otros restaurantes fue estupendo. Verdaderamente disfruté todo.

Ventajas: Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

Desventajas: Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

Ventajas: The staff, food, hotel rooms, pool, beach

Desventajas: Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.

Ventajas: This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

Desventajas: The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

Ventajas: What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.

Ventajas: This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.

Desventajas: There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.

Ventajas: Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

Ventajas: La comida era sorprendentemente buena y yo soy muy delicado. El alojamiento era muy agradable y el personal de la limpieza era muy atento. Las habitaciones las limpiaban meticulosamente todos los días.

Desventajas: La habitación de al lado estaba siendo reparada , así que nos despertaron repetidamente en las mañanas para perforar y clavar. Las únicas otras cosas de que me quejaría es que sólo tenían una selección de vino de la casa, que no era muy bueno. Los precios para el spa eran excesivamente caros.

Ventajas: Wonderful beach - great for swimming, walking, and running. Awesome food. Nice staff and wonderful people at the resort Drinks were great. Service awesome.

Desventajas: Tried to extend our stay and they wanted an exorbitant amount of money to do so, when we knew our room was empty. Not sure that is their fault, but we did love it so much that we really wanted to stay. Spa is expensive, but they do offer specials once you get there.

Ventajas: Secrets is beautiful. The view is incredible. The food was excellent. Incredible.

Desventajas: The rooms are beautiful, but there was a damp smell in our room the entire weekend. The sir conditioning made it worse. They need to change that.

Ventajas: The beach was amazing. The hotel staff at the RIU was assume, always looking to serve or help. A must return.

Ventajas: Todo el servico los empleados son muh amables y la comida esta muh buena

Ventajas: La propiedad es grande, pero simplemente increíble. Los canales hacen de este lugar muy especial. El personal es de primera categoría. Artículos son divinos. Tener tablas de agua y kayaks sup agregar mucho.

Desventajas: No hay suficientes bicicletas alrededor.

Ventajas: Access to bikes for all hotel guest was a great way to get around.