Facilidad de transporte con shuttle al recinto de la Feria
La amabilidad de toda la gente que trabaja ahí. El Bar Barrels excelente! Deberían poner más mesas disponibles para el desayuno.
Gran vista de la ciudad, cerca de la estación de tren, personal excelente y buen ambiente.
La cama, la impieza y los amenities.Y la amabilidad del manager de turno la habitación nos tocó en un 4º y La terraza estaba pegada a un edificio que te quitaba todas las vistas. Los recepcionistas no te explicaban nada del hotel a la llegada (no te sentías bien acogido)
La ubicacion, habitacion y limpieza Falta de informaci'on sobre transporte o la ciudad
La ubicación Un poco desorganizado a la hora del desayuno...
Aceptable relación calidad-precio. Habitación muy espaciosa, bastante bien equipada y limpia.
Sin duda, necesita ser reface remodelación
la localización es muy buena.. . nos dieron una habitacion muy espaciosa, creo que superior a la comprada. que el wifi gratuito sea solamente para alguna de las plantas del hotel
Nada para sobresalir.Un Hotel 4 estrellas comun La muy mala atención en recepción.El cobro exagerado de internet.En un dia poor haber usado dos laptop diferentes en horarios diferentes nos cobraron doble tarifa.
Los ascensores claramente insuficientes para el número de habitaciones y la recepción con una sóla persona para hacer el check-out
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
Its normal nothing specific The voice & sound move from room to room
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
Very fine hotel, as what you would expect from a Raffles, Breakfast was awesome, however, the internet in the rooms was very slow at night, I would highly recommend this hotel to everyone, and I’m planning to take my family there shortly. Internet connection.
I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!! Being about 10 away from the city, location is Ok
I like the servece for the staff .. evry body there felling you ,, you are speciale The breakfast buffet is not match with hotel .. need more selction and kind .. the sweet is bigger than ather ..
Overall first class..and they made up for the room not being made up one evening...restaurants very good...proximity to wafi mall very good. No not at all I like the chain
everything was in excellant order
very bad experience. nightmare . ruined my calibration and my weekend. the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..
Staff were very good and the service was also very good I did not think it justified the price
Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.
The room was fantastic! The staff were great and the pool, pool bar and restaurant were all really good. We stayed there as part of our honeymoon and the staff went the extra mile. We checked in at around 3am after flying in from Mauritius and the hotel, knowing we were on honeymoon laid on Champagne in our room and rose petals on the bed and around the bath. Only slight things. The room rate has an additional 10% tax but also another 10% gratuity which I haven't come across before and personally think is far too high. I like to tip 10-15% on extras but not on a room rate. I can't imagine the staff would see all of this and when else would the size of a tip be greater if you ordered late or in busy periods (both factors which would push up the room rate and therefore tip in this instance).
The excellent behaviour from the hotel staff.
The size and design of room, the politeness and friendliness of the staff. The view from my room and also the new "Red" bar... Nothing
i booked signature room and the upgrade it to suite :) - friendly staff- fast check in location is too quite
location and cleanest mini bar is very expensive
good value for money n.a.
Quitence of the hotel Housekeeping was only towice a week.
everything was okay, thanks to all staff nat at all
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
Everything was great and all staff took pride in their work. NO!
I actully like the swimming pool I didn't like Gym
Location was prime. rooms were clean. Slightly older in terms of decor and furnishing the club/DJ nights at the hotel, keeps the front of the hotel overly crowded and during that time valet becomes difficult. Had to park the car myself (which is not a problem) but to wait for all those who came for clubbing to park slowly and jam the parki
Location.so many restaurants around the hotel in five minutes walk.especially there is a Chinese restaurant with good taste and price.the hotel has free shuttle bus to the kite beach and Dubai mall The swimming pool is a little bit small
The hotel had a nice lobby and fairly good selection of restaurants on site. We were charged a AED 200 deposit on arrival and were told that it would be reimbursed when we checked out. After reviewing my cc statement, this reimbursement never happened. Location isn't ideal. Definitely not a 5 star hotel.
Shower was nice I had to pay unexpected money on check in.
location was great. within driving distance to everything The room we were given was over the club house which became apparent at night--loud music. Be selective about the room you get assigned. Don't be afraid to ask questions.
Personal muy amable, habitaciones amplias y limpias, camas super comodas, instalaciones bastante bien. El desayuno bastante aceptable Creo que el principal problema es la localizacion, esta en downtown Dubai a 15 min a pie del metro, y requiere coger el taxi para cualquier desplazamiento. El hotel ofrece un servicio de desplazamiento a Dubai mall y a la playa publica dos veces al dia. Creo que es recomendable para viejes de negocios pero no para viaje turistico.
Gran decoración. Muy cómoda. Habitaciones espaciosas con zona de salón. La comida y la bebida era cara. Tardaron dos días de mencionar que la televisión no funcionaba antes de arreglarla.
moderno, limpio y personal amable
Me ha gustado mucho la limpieza y la amabilidad del servicio estoy muy contento.
Sus situación, habitaciones grandes, es nuevo el precio del desayuno (no incluido en el precio de la hab). Pero dispone de un bar y se puede tomar un cafe y una pasta y pagar solo por ello.
hotel cómodo y moderno servicio de taxis no muy bien organizado
los colchones comodisimos y muy tranquilo, ningun ruido a ninguna hora la piscina y el spa que no tenia yo habia leido que tenia seria otro sheratom subi 2 veces por la tarde y estaba todo ocupado demasiado pequeña, para 252 habitaciones en general bien. podian tener algun empleado que hablase español.
Ambiente relajado La localización del hotel, dificulta la logística - Oferta exclusiva buffet (desayuno - comida - cena) no admiten cenas a la carta la oferta gastronómica aunque de calidad es poco variada
La amplitud de las habitaciones y el servicio del personal. El hotel dispone de WiFi, pero para los huespedes que lleven ordenador propio. En caso contrario, el internet es de pago.
Aparte de la calidad de sus instalaciones, la simpatia y saber estar de todo el personal. Nada.Para mi es uno de los mejores hoteles que he estado.
The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience. The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience.
La accesibilidad a cualquier punto de la ciudad. Muy bien situado y tiene entrada directa al Centro comercial Burjuman, Parada de taxis en la puerta. La habitación perfecta, una suite, amplia y cómoda. Cuando llegamos al hotel, el peronal de recepción nos preguntó como ibamos a efectuar el pago y nos indicaron que preferían en moneda local, cambiamos los euros a dirham, y cuando pedimos la cuenta nos habían cargado el importe en Visa, sin pedirnos autorización, nos quedamos con el importe total de la factura del hotel en dirham, que tuvimos que vender en el aeropuerto, con pérdida de dinero en...
El trato del personal No esta incuido el desayuno,
Hotel céntrico y con acceso a centro comercial, supermercado a 100 metros, parada taxis i proximamente estación de tren y metro. Personal recepción y habitaciones atento, amable y muy profesional. El desayuno completo y de calidad. Excelente hotel. Al disponer de cocina en el apartamento, con microondas, cocina, nevera y lavadora encontré a faltar algun cazo u olla para utlilizar la cocina, ya que con lo que hay solo puedes utilizar el microondas.
Céntrico, habitación grandísima. Hotel nuevo y con conexión directa al C.C Desayuno regular, wifi de pago
Su accesibilidad a la zona de Bur Dubai. En Taxi o Andando tiene el centro cerca. El desayuno es muy completo y de lo mejor. Otra gran cualidad es que está pegado al Dubai Mall, al cual se accede sin ni siquiera pisar la calle. Simplemente comentar que el precio marcado por vuestra página no se corresponde exactamente con la tarifa que he pagado que ha sido superior.
Hotel de ciudad, muy recomendable. Estuvimos encantadas con el trato y la amabilidad del personal. Las instalaciones son de un cinco estrellas, y al tener un centro comercial gigante justo abajo, es muy comodo para cualquier cosa. Hay conexión a internet gratuita en el centro, por lo q no es necesario pagarla en el hotel.
good , our boss prefer no
i like the room size ,swimming pools for the kids ..... Smell inside kitchen was not good ,rooms service and food was very bad ,no any child meals ...
Rooms are lovely, great decor, good for families and couples. Location was good, just on the outskirts so no traffic to deal with but still handy to shops etc Breakfast was a bit disappointing.
The kindness of the Staff No
car parking the restaurant is not very good service & food
The room was confortable fully occupied the swiming pool is clean with nice design the staff in the reeiption area and in the swiming pool are very helpfull with good custumer services The only negative point during our stay was the breakfat was very poor
in the hotel chocorosh and ants
rooms, staff, food. its hard to find taxi
well furnished , despite it is located in Dubai close to main roads , but to get to the hotel is not easy , it is away from shops , no near grocery away from taxis , it is like in mid of desert , receiption staff disorganized , they kept my ID with them after I left , I came back to collect it ,swiming pool heating system was out of order ( water was cold ) ,serivce was slow , I asked for baby bed 4 times before I got it , I think alot of choices much better than this hotel money , location and service wise , but it was just bad luck
clean, calm, beuatiful. no available resturant or food order after 10:00 pm.
Location was relatively close to shopping, grocery store for snacks, and misc. items. Free parking. Very live for a younger crowd. Would definitely stay there again. Have to pay additional government tax per day once you get there. Extra $3 per day. But can't really change that.