La habitación era de primera calidad, la cama y las almohadas fueron extremadamente cómodas, asimismo la limpieza es excelente y la habitación contaba con todo lo necesario para una estadía muy placentera. El desayuno es muy completo y abundante. Al hacer el ckeck out solicité la factura por mi estadía y me respondieron que como la reserva había sido hecha a través de Booking.com, ellos no me la podían entregar, aunque hubiese pagado mi estadía en el hotel. Me pareció muy extraña la respuesta, y aún no tengo la factura que necesito.
Las camas super comodas. Atencion de recepcionista no muy amable.
Buena situacion, a unos 10 minutos del centro en coche, tiene parking y el desayuno es aceptable.
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
near american airlines center the restaurant too expensive
Service was great! I continued to have problems with my room key in the elevator.
Ubicación fantástica. Fácil acceso. Habitación bonita y grande. Desayuno incluido.
Las camas eran muy cómodas! No hay aparcamiento, pero usar el servicio de mensajería al servicio de aparcamiento fue rápido y fácil. Nada sin gluten disponible para el desayuno excepto frutas. Las opciones de cena sin gluten y gratis fueron geniales y deliciosas.
Todo fue excelente. El hombre de mantenimiento tocó la puerta a las 9:30 para limpiar el filtro del aire acondicionado. Pusimos el anuncio de "no molestar" en la puerta, pero aún así tocó. Lo hizo algunas veces y me despertó.
Buenas y amplias instalaciones Wifi de pago
Desde el aparcacoches, conserje y recepción ... todos ayudaron con ideas de qué hacer y dónde comer en la ciudad. Nuestro viaje fue increíble, con todos sus consejos, incluso nos dieron cupones y direcciones por todas partes. Nuestra vista a la ciudad fue increíble!
Staff at every turn was good and accommodating. Enjoyed the decor and they retained some of the Palomar ambiance that I had enjoyed over the last five years. Valet parking attendant especially accommodating in service. Location is great....can get to just about anywhere in Dallas in about 15 minutes (providing traffic is running smoothly) Little bit of traffic noise came thru to room.
Wonderful atmosphere, great staff
Quick getaway for my husband and me to see Carrie Underwood and we loved the whole experience. Will definitely go again. Not a Thing!!
It was Centrally located. Rooms are a bit small.
Stayed at the Joule for my wifes birthday. It was our second stay at this hotel so that should speak volumes about our overall experience in that we are repeat customers. The staff were so eager to please that we felt like a part of the family.
I personally enjoyed the attentive service, the design of the lobby/room and the comfort of the bed.
They had a cookie and milk bar from 8-10 p.m.
Staff was great.... had a button come off my jacket..... needle and thread from staff fixed that!!
The price for the room was very reasonable for the area. There was milk and cookies when we checked in. Room was nice and clean and the bed was extremely comfortable. Breakfast was a tad lacking, but who am I to argue over free breakfast. Checkout was at 11, I think that's a tad too early. The parking situation could be better.
Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.
My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas. There was no fitted sheet on the bed.
Clean rooms, friendly staff, and very spacious walk-in closets. The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.
The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money. Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.
Great location in uptown. A nice, modern look. Mandatory $25 valet was unexpected
was impressed with service and location... I didnt like was when we arrived at 5:30 and our rooms werent ready until 6! I paid good miney for this hotel and should not have to wait....on the confirmation it says hotel check in at 3! not 6!!!...what can kayak or crescent do for me? i would love to stay again but that put a big "?" to stay again....
AMAZING STAY AMAZING STAFF GORGEOUS PROPERTY
Staff knowledgeable of the area. only 2 elevators