Oberoi are very attentive to the small things and making you comfortable. One concierge, Mr. Rahan, was really on the ball for outings and ideas. Staff were courteous and smiling. I used the Spa facilities each evening for the steam room and the ladies were lovely. On checkout, I didn't appreciate being held for 30 minutes for a 8,600 rupee dinner charge that was not mine ($160) during a time of day when I was heading off for a boat ride and not even in the hotel. The delay caused me to miss the check in time for my flight. I had to book new tickets home that cost $300 to fly via Delhi instead of Direct. Secondly, I didn't appreciate being lied to by a concierge who said a yellow taxi would refuse to take me to my boat launch. He assured me the hotel car was only a small amount more, but failed to tell me 465 rupees more. I grabbed an uber on the way back from the help of an India family for 65 rupees, who assured me taxis, Ubers and Olas would take me everywhere. For me it is the principle of being lied to.
The property is very well maintained, true to it's heritage! Hospitality was great and so were all the services.
From the moment we checked in the staff were extremely courteous and helped us settle down quickly. The rooms were clean and complimentary breakfast were all excellent add on. The staff also went out of their way to order medicine as I had an upset stomach. Everything was very clean and housekeeping did a fantastic job I thought the restaurants were on the expensive side and took a long time to order. Also the internet service is not free which is kind of rare these days although it was offset by the access provided at the kiosk.