Great room and staff. Location is great Maybe we were just there on a bad weekend, but there were a lot of rowdy kids at the hotel. Noise was a problem.
start at the start there no way from the parking to the hotel with out going outside this is wong and nothing tell you this?? it said bar in room wong.
All employees were very helpful. They freely provided helpful information pertaining to how to get to places and great info as to where to dine within a short walk. Unfortunately we had an issue with our room reservation and this did not sit well with us since we were traveling with our young son. We made a reservation that included a king bed. When we checked in they informed us that they "over-booked and did not have any rooms available with king beds. We informed them that we made the reservation that way because we needed the room for our son. Didn't matter. They did compensate us by giving us free/complementary breakfast and snacks but that didn't change our feelings or put us in a room with a king bed. We were given a room with two double beds and we made it work but it was not as convenient. We will seriously take this into consideration if and or when we use this site or make another reservation.
Nice room, pool was great, location in the heart of it all!! Very secure also. Nothing
The staff was extremely friendly and helped to make everything about my stay as convenient as possible. The interior, ambiance, decor and architecture were beautiful and opulent. The location to the harbor was awesome and just enough out of the way to not seem like I was on top of everything. I was not disturbed once by housekeeping when I was in my room. For the prices I paid it was definitely worth it. I didn't have a microwave or refrigerator inn my room which I think should be standard in all rooms. Out was hard for nude to keep drinks and left over food or snacks cold and I had to go downstairs to heat up my food. They accommodated more when and I asked for early check in because I arrived earlier then I planned. I also like that check out is at noon and not earlier and they didn't rush me to leave past noon. The bed was super comfortable, one of the best I've ever slept in. I liked that they had a little store also because my allergies were acting up and I was able to get meds. The free breakfast in the morning was very delicious. Also free coffee 24/7 was very nice. I would like them to provide free water bottles also. The complimentary shampoo, conditioner, and lotion were all name brand which I think is important and appreciated.the only real gripe I have is the elevator. There was only 1 for my side of the building. It took awhile sometimes but that's hardly a big deal. All in all I would stay there again. I thoroughly enjoyed myself. They also had a really beautiful outdoor patio with a fire pit but I did not partake. I also never knew if there was a pool and I would have used it I've I had a longer and not so busy stay. If they don't have one they should. I can't wait to stay there again. Nothing except that elevator.
Convenient location. Not necessarily the cleanest hotel.
Loved everything about this hotel. Will come back every time I come to visit my daughter here in college.
I liked having complimentary breakfast and dinnner, access to the pool and gym and the ability to cook in my room and open the windows. It was difficult for people phoning in to get through. Once my husband tried 4 times and kept being cut off. Also, the burner on the stove didn't work
the amenities, mainly the sport club Food but it is general in the US
The comfort and convenience were perfect for our needs. Having a living area and small kitchen allowed us to visit with family in a private space.
The room was spacious, the view was nice, the location was great. I would recommend it to anyone that is going to downtown Baltimore, and it seemed to especially cater to families. We had to change our reservation from 3 nights to 2 nights which the staff did without charge. The carpet was very dirty near the sink, the closet door could not be closed once opened, the fitted sheets came off the mattress every night (so that by morning I was sleeping on a bare mattress) and one of the elements on the stove top was not connected to the stove.
the view from our room was fantastic! great location and having the kitchen was convenient
The front desk staff worked to put us next to our children and grandchildren which we very much appreciated. They were efficient and warm: they gave an excellent first impression. The breakfast staff was also very helpful and generous. No valet parking. I realize that is likely not what this hotel offers, but my wife and I are older and it would have been nice to have had that service