El personal es maravilloso! Comodidad y belleza.
Hermoso complejo, gran servicio, comodidades bien cuidadas. La vista desde el balcón es del techo de la piscina, casino y spa. En el medio de la nada.
Sinceramente este hotel estuvo muy por debajo de nuestras expectativas. Primero que nada es un hotel que desde que entras tiene un fuertísimo olor a cigarro. Y no solamente en el casino sino en TODAS PARTES También el cuarto que aparecía en la fotografía por internet no era el que habíamos reservado sino uno más chico. Y el restaurant esta ubicado justo enseguida del casino y es abierto. Por lo que no se antoja nada estar desayunando o comiendo con ese olor. Definitivamente su sistema de extracción y ventilación es muy deficiente. En pocas palabras yo no volvería nunca a ese sitio.
Personal amable, la habitación era fabulosa para el precio. El desayuno era increíble!
Decoración moderna. Personal amable. El desayuno es excelente. Internet no funcionaba en absoluto desde mi habitación
El personal era agradable y simpático. Solo nos alojamos una noche para llegar a mi vuelo muy temprano a la mañana siguiente. Habitación muy cómoda y muy limpia.
Una persona en el mostrador Cada cosa
El alojamiento era muy bueno. El desayuno era muy bueno. El servicio era bueno. Una y otra vez. Recomendable
Hermosa piscina cubierta n spa
Ubicación Viejo, sucio
Mi hijo mayor y yo visitamos Albuquerque para el Día de Acción de Gracias con la familia. Nos quedamos muy contentos con la comodidad y la opción de ningún servicio de ropa para ayudar a conservar el agua en esta zona de sequía. La mini-nevera nos vino muy bien, y me gustó el toque de tener agua aromatizada disponible en el vestíbulo para tomar un trago. No comimos en los restaurantes, por lo que no puedo comentar sobre ellos. Las bebidas eran caras en el bar. Se entregaban bonos si decidíamos no tener servicio de ropa de cama. Pero los bonos no mencionaban donde podrían ser canjeados. Si puedo encontrarlos, voy a mandar mío a los familiares que viven allí, así que pueden ser utilizados.
Friendly staff, great restaurant. Check in was in a small, cramped room. The room was kind of small, especially the bathroom. It is an older hotel that they have tried to upgrade. Not much of a view. Not in a great part of town but I am not sure Albuquerque has such a thing.
The Andaluz has a wonderful history and the remodel saved it's antique flavor. We found the employees friendly and knowledgable about its past. Loved the bar on the 2nd floor. All the beers on tap were local.
Great atmosphere. Beautiful inside and out. Great price to quality ratio. Comfy bed. Clean. Good location. Water pressure in the shower was really low. No complimentary breakfast. Receptionist was a little formal/stuffy, but still very helpful.
My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
The staff were very welcoming and helpful with every aspect. The restaurant, Mas, with its roof top bar & tapas was a very fun way to spend our first evening.
The cleanliness. The coffee and tea available at the "nurses stations" in the morning. The baked goods at breakfast. The quiche at breakfast. The lack of more substantial food at breakfast. What was available was delicious, but it'd be nice to have some fresh scrambled eggs, bacon, and hash browns available.
Clean, Modern, great breakfast, great ambiance
Employees were really nice and helpful.
Staff was very professional and kind. There is a nice pool and a patio. Overall very pleasant. Rooms are standard.
Very friendly staff. Pool area was well maintained and covered by Aaron. The restaurant was a big surprise - usually do not expect hotels to serve food as good as we got there. Nothing - perfect for a guys weekend.
Loved that the hotel was situated where old town and st Claire winery were walking distance easy to get around to places. Hotel rooms were clean and beds were comfortable Didn't like that happy hours was unavailable on weekends and no breakfast was included with room stay
Nothing Very unattentive front desk. Asked for suggestions for dining in the area and got blank stares. Called front desk about fighting in the hallway at 2am and the yelling and screaming continued for over an hour.
My room was comfortable, the restaurant and reception staff were very friendly. Great location near old town. Free parking I was disappointed that they didn't have the fireplace going in the big hall to make it a bit cozy.
View was great. Turned out that Friday night was a party night for a room near us. Loud and drunk young folks. Had to call security and police to get them under control. Room was not really cleaned each day, just a few things done. Chairs not comfortable, not enough electric outlets. No extra blankets in the room. Bed not comfortable.
Lobby Old bathroom
I absolutely loved the style of the hotel. The room and view were stunning! The staff were professional and everything was spotless. The attention to detail was much appreciated. the extra touches such as the Old Town Walkin tour and the cookies at check in we're fabulous. The gym wasn't functioning as it was being refurbished. Also the food in the on site restaurant was very spicy hot....hot...hot, and should have come with a warning. The food was delicious if you can handle the heat!
We were physically assaulted by the security guards on staff at the hotel. Never in my life have I witnessed something like this. Yes we were noisy which led to complaints... but it was for a party we told the staff a month before , and it was only loud because there were 20+ people all in one room since the staff DID NOT PUT ALL OUR ROOMS on one floor like we requested mknths before, several times, to avoid just this. Instead they put us by other guests and mixed our rooms up. This would have avoided other guests hearing us and being upset. Security came and physically attacked two of our guests for arguing with them about the policy as they seemed very aggressive. We were all shocked. Needless to say there is a nice lawsuit ensuing against this hotel. Happy visit!
The location was perfect. It was within walking distance of the old town shops and restaurants. The pool was very nice and all of the indoor and outdoor decor was beatiful. The room and bathroom were surprisingly larger than expected. The staff were very helpful and accomdating There was construction going on right next to the hotel that was fairly loud and started relatively early that woke me up.
Cama muy cómoda. La habitación estaba limpia. Gran ganga! La habitación olía un poco a humo. Nada un poco de perfume no podía arreglar.
Magnífico desayuno, personal servicial. En los pasillos la alfombra olía a viejo y el olor era cubierto con demasiado perfume.
Cerca del aeropuerto El desayuno tenía retraso.
I arrived at the hotel to find out that in Expedias usual fashion, they didn't actually push the reservation through to the hotel but had charged my card anyway. And I knew the hotel wasn't making it up, because the reservation disappeared from my Expedia app as well. To keep a long story short, the manager at the front desk named Michael got everything taken care of for me and then some. Went above and beyond to make sure I was taken care of and got the room I wanted. Made sure it was away from other booked rooms because he felt bad for the trouble I went through with my reservation and wanted me to be able to relax, and gave me a few other things to make sure I was happy with my stay once everything was fixed. My room was spacious, bed super comfortable, hotel had tons of amenities and wasn't a bad price either. Definitely would stay here again, and I hope I encounter more managers such as Michael in future stays at other hotels. Light in the shower didn't work, I think the lightbulb was just burnt out. I personally thought it was a very trivial issue and didn't find it necessary to complain about it, it was just a slightly darker shower lol.
The restaurant Courteous staff Nice rooms Hated leaving
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
The interior style was unusal and interesting. The towels were quite thick and the toiletry selection was good, Aveeda products. It was very dark and while in our hot climate ( I liive in NM A) it is a relief from the sun, after a while it seemed oppressive.
Very interesting design and easy on/off I-25 The cleaning staff could do a better job cleaning the bathrooms.
I thought the Hotel was just great, I loved everything about it. I would defintely stay at Nativo again. Everything was excellent about my stay even tthough I can't click on the dots.
Lobby decor Noisy people in room next door ..no enforcement of quiet hours....constantly running toilet in bathroom...no action taken upon notifying hotel staff
The view of the mountains. The pool was clean. The jacuzzi was not working but the water was hot. There was a cockroach in my room and after trying to kill it twice i was successful and put it in a paper cup and brought it to the front desk. I told them what happened and they said they sprayed for bugs two weeks ago but they could spray the hallway again and my room. I asked them not to spray till we checked out in two more days. He agred and just looked at me with out offering to compensate us or offer us another room. We have stayed here before every time we come to Albuquerque for the past two years but will think about finding a new hotel to spend our heard earned money at.
the beds were very comfortable Beds were small for being double beds, bathroom was small shower was very close to door
All of the staff was very nice. no refrigerator in the room
This is a nice hotel, especially if you're looking for something last minute. It has everything you need. The pool and outdoor area is awesome, so if you're traveling with kids, they're going to love it. Teepee right by the pool, hotub, pool is half inside half outside. Super fun. The interior is decorated with great local art and it's handicap accessible. Room service is reasonably priced. Staff is incredibly friendly and helpful. Really great stay. The crib it advertised on the website is actually a pack-n-play. That kind of sucked because there's no way to wash those, so who knows how many babies/toddlers have slept/pooped/peed/spit up in it. Bring your own of you're traveling with a small child.
The bed was very comfortable. The staff were not helpful. Asked for some pillows and said they didn't have extra, seems very unlikely. Also, they act like they were the only one at the hotel not willing to help. Basically, customer service needs great improvement.
Good access to the areas of town I needed to go to.
We made reservations because of convenience, and we will return for the same reason -- and because of the comfort, the beauty, the helpful and friendly staff, the cleanliness the price and just because it feels good,
Very nicely appointed and comfortable hotel with Aveda toiletries and a great restaurant. Convenient location right off of I-25..
bueno lo que mas me gusto es que tiene muy buena ubicacion, es un lugar limpio, y muy tanquilo buena la comida del restaurant no es buena
Situado cerca de Expressway, limpio y cómodo. Situado en la parte antigua de Albuquerque.
Airport shuttle runs from 4:30 am to 11:00 pm so we did not need to arrange for a cab. They allow on-site Stay and Park and Fly for a small fee, which was waived this time since it is a new policy and we didn't know. Thanks, Ramada!. Helpful friendly staff. French roast coffee, recommended by the clerk, was delicious at 4:20 am waiting for the shuttle. Quiet and clean room. We have stayed here often and can see improvement and upgrades since it is under new ownership. We look forward to our next stay. My husband ran out of hot water while showering around 9 am on the second morning; luckily I showered before him and it was fine..
Our room smelled like animal pee. It was a "pet room" and it was obvious. I paid $10 extra so I could stay in a room that smelled like a dirty animal pound.
Van drivers and location and nice new cozy bed linen were all appreciated greatly. Sopping wet carpet discovered in stocking feet, filthy at that, toilet that didn't flush because the flapper valve was so old it was disintegrating, unmade roll-away bed left in room that I had to remove, raggedy bathroom linens, faucet that would not shut off--seals so bad I couldn't even get it down to a trickle--steady stream, entry door not square--I had to lean into it with my shoulder to get it open. This list is from the 2 rooms I tried. This place is in need of THOROUGH AND COMPLETE renovation, not just dressed-up bed linens and a couple pieces of new furniture.
I liked that the hotel was close to the airport. We stayed there because we had an early flight. The refrigerator was making a loud noise. I had to get up in the middle of the night to unplug it because the noise was keeping me awake.
I didn't like to be charged twice for the deposit. I got my money back the next day but it would have been nice to have that to do some shopping.
Very helpful staff; clean; convenient N/A
Close to the airport, free shuttle to airport as well as to the rail runner downtown. Friendly staff. Old rooms and facilities. Definitely a budget hotel.
location near airport and Waffle House, clean room, comfortable temperature and bed. neighbors were noisy until late on a Saturday night
Old, outdated, floors weren't clean (cereal on floor behind bed), beds were clean enough, but holes in blankets. AC worked well and it was quiet and close to airport for quick commute out in the morning. Breakfast was okay.
Every staff person was a pleasure to talk with. Super breakfast. Loved the green chili stew. Lots of amenities and the TV clarity was a treat.
I've stayed in my share of $60/night airport hotels, and this is one of the best. Clean, well-appointed, safe neighborhood, plenty of food options nearby.
Staff very nice Stained bedding, dirty floors
Our room smelled like cigarettes and it was very very noisy. The price of the room did not reflect the socioeconomic status of other occupants.
It wasn't the best place we've stayed. You can hear everything. The conditioning unit burned. It was kind of dirty.