Alquiler de autos en Alburquerque

Desventajas: I didn't like the extra charges or the customer service agent, The car wasn't washed.

Desventajas: We booked an intermediate sized car and paid for it. Instead we were given a smaller car

Desventajas: I still have not received a return receipt

Ventajas: Nothing

Desventajas: Everything. Your customer service person was rude. Would not give me his name or employee number. Your policy for local drivers is flawed. I will never rent with Advantage again and ask my coworkers or friends to do the same

Ventajas: nothing

Desventajas: nothing

Horrible waste of a company

Ventajas: They did not honor a reservation for a truck. Horrible service and tried to blame me for getting upset. I travel 40 weeks a year. Never again with this company. Management was helpless and useless.

Desventajas: Horrible service

Check your pickup location!

Desventajas: We thought we had booked a car from the airport car rental center, but when we got there they said we had to go to an Avis franchise in town. It was a &30 cab ride and a real hassle. But they did let us return the car at the airport.

Desventajas: Terrible service. Counter rep was absolutely apathetic, and seemed annoyed we were able to book a rental through Kayak 5 min after she told us she didn't have any available cars.

Ventajas: The person that rented the vehicle was nice, but smelled horribly like smoke. The vehicle was a decent price and I was able to rent last minute without any hassle in renting. I appreciated that he didn't try to "sell" me something that I didn't need.

Desventajas: I couldn't get my music for the 6 hour drive either way, even though I tried to work with the sales representative to address the issue. I had hoped to return the vehicle at 6pm on Saturday, but later found out it was only open until 12pm on Saturday (not just Sunday as I had thought).

Poor booking experience, Worse service from AVIS

Ventajas: Ford Escapes are decent vehicles and it performed well

Desventajas: Kayak booked me at a downtown Albuquerue AVIS even though the airport AVIS was at the same price. Wasted my time and money and ended up getting charged $20/more a day at AVIS airport to do an in person booking, thus Kayak lost the revenue. The insurance policy I bought from Allianz through your site was VOIDed by the company and they said it was useless for me to book this online since it was only good if I'd picked up at the Airport location, not the downtown location. However, they would not let me cancel so I just wasted that $30 for no benefit. The gate agent at AVIS made me rent a GPS unit to reduce my bill. Bizarre. AVIS tried to give me a Jeep Patriot then once I complained gave me a Ford Escape with extensive body damage to the rear right, then did not allow me the opportunity to review vehicle condition prior to checkout, so it would have been my fault should they have noted the damage.

Avis is a rip off

Ventajas: I liked the price.

Desventajas: The agent was rude, tried to rip me off big time and when I caught him and went to another agent he came down and tried to bully the other agent to rip us off too.

Their customer service was the worst

Ventajas: The car itself

Desventajas: It took 45 minutes to get a reserved car. No gas stations near the drop off so they charged me $9.99 a gallon and the check in employee was rude and uncompromising. I will NEVER rent from “Budget” ever again!!

Budget location closed at noon

Desventajas: Did not know this was not the airport location nor that they would be closed when I arrived. No cars available at airport budget location.

Ventajas: I returned the car after a long drive from LA to ABQ. The process was quick

Desventajas: I was charged ridiculous fees including paying for 2 days and a “late fee” even though I had the car less than 48 hours. Mevee using them again,

Desventajas: Extremely long wait for car

Stressed!!

Ventajas: People nice at ultimate car receiving. Also, people at ABQ desk were nice.

Desventajas: The car receiving location was so far from the airport that my taxi to get the car was $50 - which made the total cost almost as much as getting the car at ABQ. You have lost me!!

DIfficulty in returning car

Ventajas: Ease of getting car.

Desventajas: I had to return the car by 4:00 am for a 5:00 am flight. I was provided instructions on how to return the car unattended as they did not open until 6:00 am. When I attempted to return the car the lot was closed off (with several other people waiting) and there was no entry except for another company. I was forced to park in a wrong place in order to make my flight and was charged for "towing". This would not have been an issue if their lot had been available as promised and directed.

Out for the money

Ventajas: Car ran

Desventajas: Car was not full of fuel when picked up after dark yet I am likely to be charged if I return it so. Car had a number of scratches but man at the gate would not leave his booth to document them. Our flight home was cancelled due to weather providing a three day delay. Thrifty showed no mercy or compassion. Charged us much more for those three days than the original contract and on top of that added an adjustment fee.

Desventajas: First time I have ever rented a car that old. The car had nearly 30,000 miles and no guts.

Overcharged by $150

Desventajas: After the flight we had to wait in line 30 minutes. Then the day after we turned it in my card was charged $125 more than the quote and receipt.

Desventajas: No more than 15 minutes after picking up our car the dashboard light for tire issues came on. We got off Route 25; found a gas station; had to buy a tire gauge because air pumps rarely have them anymore. Identified the tire that was low and continued from Albuquerque to Santa Fe. The following evening the light came on again. I took the car to a tire shop where they were unable to locate a leak but found that the valve stem was loose. They tightened it and I proceeded on my way. Two days later the light came on again. This time I called Dollar which was, of course, a very time consuming process. Ultimately the man with whom I spoke arranged with Hertz(!) at the Santa Fe Airport to give us another car. The process of getting there and making the swap and returning to Santa Fe took probably half a day off our vacation. The following day the tire warning on the "new" car came on. I returned to the tire place where they determined 2 of the tires were low. When we returned to Dollar at ABQ Airport the outside woman who checked us in was very friendly. She sent us to the inside counter where we recounted the story; and the young man told us he could credit us $25. We asked for a manager. He went in to her office and returned saying he could credit us $25. We demanded to see the manager who came out and ultimately took one day off our rental cost. We felt that was entirely inadequate compensation for all the time we lost and the anxiety we felt at various points. Neither the manager nor the man who reported to her ever so much as expressed regret about our experience, let alone actually offer an apology. I will never rent a car from Dollar/Thrifty again. Phyllis Willett

Ventajas: Availability

Desventajas: I waited in line for over an hour. This cut into our vacation, making us miss the beginning of our show. I was also told I could pay in cash for the Carr at the drop off, which was not true. Way too expensive to pick up in one location and drop off in another.

Dirty cars

Ventajas: The frist two cars they tried to gives us were dirty. Stains on seats etc

Desventajas: Enterprise added about $40 to the weekly rate saying that the original quoted price did not include "city" taxes.

Abandoned carless in the middle of the night

Ventajas: ABSOLUTELY NOTHING, TERRIBLE.

Desventajas: Counter was supposed to be open until 11:59pm. I had a 11pm pickup time but my flight was late. I got to the counter at 11:48pm and they were gone for the night.

EZ is not at the airport. It’s called Advantage ‘

Ventajas: Car is exactly what we were told we would get.

Desventajas: EZ is not listed anywhere at airport. After spending 20 minutes looking for it there is a tiny sign at the very last rental office under the Advantage sign. Pick up tool 30 more minutes even though there was only one other person in front of us and we prepaid.

Desventajas: Local renters policy is ridiculous that the type of vehicle not allowed and limited mileage instead of unlimited mileage. Trying to get a refund from priceline which will be surprising if that happens.

Never even got the car, they didn't have one ready

Desventajas: After waiting in line for 90 minutes with a crying baby, we were told they didn't have a car ready (even though we'd reserved one). We went next door to Alamo and they helped us immediately and even gave us a better price. Should have done that from the beginning!

Car was not ready and they gave ME the evil eye of death

Ventajas: Car was fine

Desventajas: The woman behind the counter looked at you like she wished you were dead. My flight arrive 45 minutes late and yet my car was not ready I still had to wait an additional 15 minutes so if my flight had arrived on time would I have had to wait an entire hour for my car?

Ventajas: Was a nice and new car

Desventajas: Customer service at the Albuquerque location was very poor

Need my money returned!!!!

Desventajas: I called after making the reservation just to make sure I'd have everything i needed when i arrived across the country from my home...... Needless to say i was broadsided when we arrived at the hertz location in abq in they said evem though i had already been charged over 300$ from you guys, i couldn't rent without great credit usimg our debit card. I NEED TO BE REFUNDED TOTAL AMOUNT IN A TIMELY MANNER.

Car without cruise control in 2017!

Ventajas: The people who worked at the Albuquerque Hertz location were very professional and kind to me.

Desventajas: I got a compact vehicle which was a Hyundai Accent and it did not have cruise control. I do not consider this an option in 2017. It is a basic feature that is expected in all rentals. Driving for even Moderat distances without cruise control puts unnecessary wear and tear on the drivers right hip, knee, and ankle.

Difficult drop off & overcharged versus reservation rate

Ventajas: Car was comfortable and drove well.

Desventajas: Quote on website w/taxes included was 82.85 but I was charged 112.75. Drop off location was difficult to get to.

Non verbalized fees added

Ventajas: People were friendly and pick up/drop off relatively easy. Car was as expected.

Desventajas: I was quoted $174 and was confirmed by the Rep at pick up. When asked about loss damage waiver I declined the suggestion. The representative proceeded to finish paperwork. After drop off I received a bill for about $360. After closer look at the paper work, th Rep added loss damage waiver and cost me an extra $30 per day. This is a poor customer experience since this was declined and not verbalized by the Rep at pick up.

Ventajas: there wasn't much to like -

Desventajas: I know I had left my passport in the rental and when I was able to reach them, no one seemed to now anything.

Ventajas: Never having to rent from Thrifty again, and recommending to friends and colleagues to do the same.

Desventajas: Car with only two gears and one armrest. Aggressive insurance sales tactics. Counter staff telling me I had to wait for lot attendant to return car, when other customers were told by phone to leave receipt in car. Return lot not open before 6am, when many flights leave early, while all other competitors busy and staffed with lot attendants.

Never again!

Ventajas: Select vehicle on the lot

Desventajas: When you book with kayak, National considers you a second-class citizen. They want you to buy their $28-a-day insurance. (Warning about loss of use fees.) They say the Alliance insurance bought through kayak is insufficient. They charge $15 a day to allow your spouse to drive. They upsell, upsell, upsell: class of car, insurance, etc. etc. I won't rent with them again, either directly or through a third-party website. Use Budget!