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Ventajas: Flight to Mexico City was good

Desventajas: The staff at the gate for the flight to Detroit sent us back to get our immigration forms without giving us our boarding passes. This forced us to miss our connecting flight to Detroit and delay our arrival by 7 hours. Awful experience.

Ventajas: I got home and the price was right.

Desventajas: The seats are uncomfortable and my tailbone hurt. The food was bad. I lost my personal earphones, asked flight attendant for plane earphones and he did not bring them. I had to get up, go to the back of the plane and pick them up in person.

Ventajas: The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost.

Desventajas: Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this...

Ventajas: The crew was helpful and professional, the food was flavorful and plentiful, the entertainment selection was good and the aircraft was well take care of and had amenities like spots to charge devices

Desventajas: The WiFi didn’t work even though it was advertised as working

Ventajas: One of the flights at least had onboard movies.

Desventajas: Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on

Desventajas: Horrible food for a business class

Ventajas: Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane

Desventajas: Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated.

Ventajas: Nice and quiet flight

Desventajas: Seat space everything was to crowded

Ventajas: Amazing crew

Desventajas: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.

Ventajas: the crew was nice

Desventajas: Seat confort on long flights, leg rooms,

Ventajas: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.

Desventajas: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.

Ventajas: Punctual departure. Efficient process.

Desventajas: It was fine, really.

Desventajas: El condimento de la comida

Ventajas: Tripulación muy amable, el espacio en los asientos muy pequeño, asientos incómodos

Desventajas: espacio y asientos

Ventajas: La disponibilidad para poder mensajear, así no estás desconectado

Desventajas: Cambiar las películas

Ventajas: We were given 100 different excuses for our overnight delay and processing all the passengers took much too long.

Desventajas: Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept.

Desventajas: In JFK, they asked to check in every single carry on. This is very inconvenient and adds time upon arrival. Considering that this is a late evening flight, the more you wait the later it gets. If this plane has not enough space they should use other plane

Ventajas: Punctual departure. Efficient process.

Desventajas: It was fine, really.

Ventajas: The crew was exelent, seat was very confortable

Desventajas: Telling the truth and giving the correct information! The computer did not give us updated information! If I can help it I won’t fly Aeromexico ever again.

Ventajas: The a accommodations for my mother who is handicapped.

Desventajas: Atraso

Ventajas: We were on time

Ventajas: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Desventajas: If I knew how to recline my seat earlier. I did try several times

Ventajas: The flight was smooth, the service was friendly, and the food with plentiful.

Desventajas: Too much activity in the cabin during the flight.

Desventajas: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.

Ventajas: Like the overall KLM experience

Desventajas: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Ventajas: same as before

Desventajas: same as before

Ventajas: Crew on board is nice, price is good

Desventajas: A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments

Desventajas: Atraso

Desventajas: Price is OK

Ventajas: Crew's hospitality, good music, good destination material, terminal info, good system overall

Desventajas: Less legroom, storage space, bad food, few movie options.

Ventajas: Crew was in a festive mood, the meal was unexpectedly delicious

Desventajas: Seats ok, but could be more comfy

Ventajas: Crew was nice and efficient

Desventajas: Economy seats don’t recline enough.

Ventajas: Friendly staff

Desventajas: Security check at gate; No priority

Desventajas: The flight attendants not helpful!

Desventajas: I got there on time to board, but my mobile boarding pass will not scan. At which point I was asked to go back to the check in counter to have another one printed. Ended up missing the flight because of that. No refunds whatsoever. Apparently the boarding pass issue is common with Aeromexico at ORD

Ventajas: La atencion

Desventajas: El tiempo de espera

Ventajas: Quick boarding. Quick departure.

Ventajas: We were given 100 different excuses for our overnight delay and processing all the passengers took much too long.

Desventajas: Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept.

Ventajas: Nice, new plane

Desventajas: Check in not organized well. Unhelpful staff. Likewise on board: mediocre service (particularly given it was medium haul business class). Was vastly under the standards of practically every other airline I have tried (and I have tried a very large # in all continents).

Desventajas: Landing was horrible

Ventajas: One of the flights at least had onboard movies.

Desventajas: Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on

Ventajas: The flight arrived a few minutes early.

Desventajas: The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.

Ventajas: KLM staff is great

Desventajas: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Ventajas: I love the food