Sophisticated and relaxed vibe.
Location and staff were very nice Food was inexplicably poor given the area and opportunity. Wifi never worked and rooms were totally lacking charm. The area is rich in simple delicious cuisine and charming rooms but this hotel did not care to embrace those traditions.
I loved the treehouse feel of the upper garden view room. It was awesome that the included breakfast was actually ordering something off the menu in the restaurant. Beautiful grounds, I felt safe with the security there. The staff recommendations at the front desk were not always particularly helpful (sent us for our most expensive dinner, wrong directions for ATM, etc) - nothing super terrible, but if I have to list something that wasn't perfect, that's it.
Staff and location perfect ...
The relaxed vibe, great staff and amazing location on the beach.
This hotel felt like home. The food in the restaurant is very good and the vibe is relaxed and unpretentious. The hammock groves, garden & bach were beautiful.
A/C in an area where almost no hotel has it. Nope
Quiet, good setting Check out time to early.
The staff were so accommodating and helpful. The breakfast was huge! Beach was quiet and nice. At the end of the beach so the drive into town was a little further than it could have been. The breakfast starts at 8 which is too late if you want to go diving...we had to ask for it to go and were frustrated with how long it took when we were in a rush
Me gustó las vistas y el recinto Las habitaciones y las instalaciones no eran satisfactorias. Demasiado caro para lo que es.
No podían encontrar nuestra reserva después intentaron cobrarnos dos veces. Tuvimos que llamar a la agencia para solucionarlo. Nada
Location. Right on the beach. Even though we weren't beachfront we had a great view from the hammock on our front porch. Large room was nice too. Good price for all inclusive. Friendly staff. Constant loud music at the pool bar ruins the ambiance of a romantic and relaxing atmosphere. We had to move down the beach to get away from it and we are not old people. Plus we could hear it in our rooms. Pavo wants to be a party location for young people with a second rate bar and outdoor dance floor which is what any hotel can do when they should be concentrating on the fact that they have one of the most beautiful locations and views in Mexico that most don't have. If I wanted to dance I could go to a club. I checked in to relax. Also do away with adjoining rooms. We could hear EVERY word said and every action in the adjoining room since it was only a single door. Also security guards were constantly annoying us because we didn't want to wear our bracelets 24/7. Aggravating. That keeps the staff rating from being excellent.
La habitación grande (11) estaba muy bien decorada, tuvimos vista al océano, cama king size, piscina cubierta y bañera de hidromasaje al aire libre. La habitación estaba limpia, café gratis todo el día, repostería y fruta gratis. Tranquilo y pacífico. El personal es muy amable. Pasamos 4 días con agua caliente intermitente, agua fría en horas clave antes de modificar la caldera. No dejes ninguna comida en la habitación - bichos y excremento por todas partes. La cama no era muy cómoda. La respuesta del hotel para el problema del agua caliente no fue buena: Primero nos dijeron que los clientes antes que nosotros no tienen este problema. Tres veces me dijeron que estaba fijado y esperar 20-30 minutos, pero tardó dos horas para que haya agua caliente. Finalmente cambiaron la caldera.
Everything! Setting, service, accommodations and food were all awesome! Can't think of anything that could be done better. Beach and activities were outstanding - snorkeling, kayaking and paddle boarding just in front of hotel was tremendous. That I only had 5 nights there.
Loved the location and size. The food was the only disappointment. The same menu daily lacking the greatness that was expected from such a fabulous boutique hotel.
la limpieza de las habitaciones, el agua y estar en primera linea de playa se agradece El personal de la casa era dificil de localizar
Lo practico y bien ubicado. La cercania con el mar
La ubicacion y la vista
todo me encanto, su paz, su playa, el servicio, regresare pronto
El personal fue muy predispuesto y la ubicacion excelente
La situación de las cabañas a pie de playa No tener una recepción fisica por si necesitas algo.
The location, the room was nice and the staff. The hotel worked for us because we wanted to party that night and not having to worry about driving. The hotel is in the middle of the blvd so we pretty much accomplished that. The hotel also has a bar on the roof. The toilet wasn't working and smelled terrible. The bed was hard, there was no elevator. The only room available was in the 3rd floor. Also if you have a car good luck finding parking.
The hotel made the trip! The staff was so kind, hotel was beautiful, and felt at peace staying there. Great location, too!
Thank you Ana y Jose! Spent our 10 year anniversary in Tulum. Ideal location. So relaxing. Very attentive staff. Patron room made us feel like VIPs!
Amazing view, large private patio, brick oven pizza, only dock in area, a/c was great working and a must, comfortable pillow-top bed. Updated rooms, very safe area, walkable to a senote, amongst large private homes and a guarded area. Felt very safe parking our vehicle there. Amenities stated Egyptian Cotton Sheets, they were microfiber. No real water pressure in shower. No hot water shower, bath towels stiff, not soft.
Excellent breakfast They wanted a % surcharge to accept credit cards
Overall fine for one night, great included breakfast! Good coffee and fresh squeezed juice. My favorite thing about being in Mexico. Cleanliness could be a little better but not terrible. The lighting was florescent ceiling lights with no reading lamps. Sounds trivial but it would be an easy fix and make the experience better.
The location is near to the restaurant and artist shops. The decoration is warm like home garden.The people in the hotel are awesome!!! they offer a lot of useful information, and tips for saving money. I lost my ID there, they help me to deliver a little mode in the room.