The staff is always amazing here, from management to housekeeping. They go out of your way to make you feel special. The rooms are spacious, well done and comfortable. The breakfast was delicious and the staff even took time to help my daughter. The breakfast area wasn't well stocked with silverware, glasses and plates. The lobby seemed a little crowded and there wasn't someone around when I wanted to order a coffee.
the location is excellent if you plan to go to busch gardens, the rooms are suites but priced as regular rooms which is incredible value for money. the breakfast should have more available options.
Rooms were nice enough. I'd return for on business trip but not on a vacation. Half of the staff was very friendly, the other half acted bothered if you asked a question or needed something. The location is close to Universal. It's fine if you want to drive every where. Though, next time we'll stay on International at the Hyatt or Embassy. Honestly, you can walk to lots of restaurants and touristy spots from almost any hotel there. The pillows were terrible, my neck hurt the entire trip. Breakfast and Kickback had the same menu everyday, with the exception of one or two rotating items. Based on the description we thought the selection would be much better.
That I paid for a king suite and without notifying me they just gave me double beds & didn't try to accommodate me
The mattresses were amazingly comfortable! Cleanliness needs to be looked at!!
Everything was excellent. Very clean and comfortable room. Cannot beat it for the price!!
Rooms not clean at all
The beds could be better, but the room setup, location and staff were perfect. They need new beds. They were wore down. Everything else was wonderful.
The breakfast was the only thing liked. There was mold in the room I stayed in and needed extra towels, I had two other people with me. I went to tell them about it and they said to come back in the morning to tell the manager. So I did. The manager on duty wrote it down and took my name and number. Then proceeded to ask if I wanted compensation for it, yeah...a bit. So I'm hoping their general manager will call. I highly doubt it. 2 out of 5 stars.
Good location, not on a main road with lots of traffic noise. Great front desk staff Completely disgusting. Nothing is clean in the rooms. Our feet were black from the carpet, stains on the couches including mold! Mold and caked on dust in the vents. One of our rooms smelled of urine. We were brought a pack and play with black stains all over it! The front desk staff was so nice and understanding when we decided to leave, packed up our kids and left for another hotel at 9:30pm!
Room was damp, smelled of mold, carpet dirty, tv didnt workall the same in three rooms we tried! Wouldn't recommend it at all.
Breakfast room wasn't taken care off, poor maintenance and poor daily service
The size of the room and bathroom was larger than my co-workers Hilton room. Beds were ok and I liked that there was a choice of soft or firm pillows. The area I stayed in was pretty ghetto. I was stopped immediately after exiting my car for money the first night. The hotel grounds and interior were nice though, just bad area.
They have a excellent staff, everyone i spoke to at the front desk were more than helpful and very friendly. Free shuttle was very convenient. Hotel was very clean and we would definitely stay their again.
Pillows and bed were just ok The desk and cleaning staff were mostly nice enough but had "attitudes". Well, there are so many negative issues. Here is a list: ROACHES BROKEN FRIDGE...said it would be fixed by the time we returned that day---NOPE and the room wasn't cleaned or towels brought in that day at all!! Not touched. We switched rooms. BATHROOM SINK/--water trickled out of faucet and shower old and hard to turn on. SCAREY, RUN DOWN AREA WITH VERY SMALL POOL that was next to parking lot which "sketchy ppl " walking by or stopping to stare. WIFI--free BUT VERY RARELY WORKED and if it did, you had to STAND near the door!!!!!! BREAKFAST--mostly disappointing. WE HAD TO GET OUT OF THERE TO BETTER HOTEL NEVER EVER RETURNING!!
Bien aseado;habitaciones modernas y confortables;atención muy buena por parte de todo el personal del hotel. Desayuno incluido muy completo y variado.Habiamos reservado una noche y nos quedamos 2.
La atención super-amable y la excelente calidad de servicio. Las habitaciones son espaciosas y, definitivamente, la ubicación, a un par de minutos de la entrada principal de Bush Gardens.
Air condition was set autimatic and was on for 1 min and off for 20 min .very hot.People at the side of my room were noking on the door and calling the hold nigth and the hold morning couldn't sleep .One tower was dirty.
The bed was reasonably comfortable. The sheets were clean. The shower was in good condition. Refrigerator was cold. The air conditioner was broken. It took all night for the room to cool down, so I got no useful sleep. The room was extremely hot when I got into it. Many people there were staying with the doors wide-open at night, so I wonder if those people were also having problems with room temperatures.
The hotel is located directly across the street from Busch Gardens. The furniture was broken, torn, and dirty/dengy in apperance. The overall cleanliness of the room was not of good standards.
Close to Busch Gardens and places to eat. As soon as we walked in, I went to put bag on dresser and there was a cockroach. We got there really late so I said oh well. Then there was a washcloth in the microwave. Did not use microwave. They only give you 2 bath towels, even if there are 4 people. Never again will I stay there. $70/night would have been a great deal if it was at least clean.
Staff were friendly. The pool was green and cloudy to the point you could not see the bottom. There was a tractor trailer with old furniture underneath in the parking lot, not a nice view. There was a roach smashed on the bathroom wall. There were large repairs on the wall that were unpainted. The smell of the room was really bad. We stayed 10 minutes and left. Really feel we should not have lost that first night's rent because this hotel needed to be flagged.
Good location Smell of cigarettes, dirty carpet ,dirty floor in bathroom, j oles in the walls, dirty windows, a lot of noise ,night staff don't offers a good customers service, i dont recomended.
I did not like anything here. All non smoking rooms smell like strong smoke and marijuana. Bed not properly made upon check in. Very high price for type of facility. Green walls has large cracks in them. This place is absolutely terrible unless you are looking for prostitutes at night for a good time.
Price Everything else. Everything about this place was poor. It was incredibly dirty, poorly maintained, and seemed like a place that has a lot of guests getting up to no good. We had men shouting outside our window at 1am, toddlers crying and roaming around at 3am. It did not have everything as described when we were booking at the photos were misleading. This is an extremely old run-down hotel and I wouldn't recommend staying here unless you HAD to!
Location was great. Place was dirty and roach infested.
Very close proximity to Busch gardens Room had an overwhelming smoke smell staff not friendly took forever to check in one set of towels provided 1 was cloth face cloth towel!
The front desk staff were friendly There was a trailer in the parking lot with several pieces of old furniture underneath, this was our first impression. The outside entrance to the room was very dingy and smelled like a bar. Inside the room there were large patches on the wall where paint was missing and the drawers of the dresser look like it had mold on it. There was a dead roach smashed on the wall. The pool was green and so cloudy you could not see the bottom. We stayed for a few minutes and decided to stay in the Holiday next door.
That it was right next to Busch Gardens Everything
I had to change the room 3 times. The first room had a big hall in the wall, smelled like cigarrete and the sheets had stains. The sesond room was better looking but the door was very had to open and the toilet was broke. The thir room had again a hole in the wall and again smelled like cigarrete. I understand this was not a 5 stars Hotel, but this was too much.. I have been in smaller hotels and little villages with better apparence than this hotel. Also the service was horrible i had to walked to the lobby 4 time for a key to be able to open one of the room!!!