Location was across the street from Old Town. Finding parking on the street on a weekend was almost impossible. You have to buy a parking pass from the hotel for an extra $16 per day.
The view was beautiful There was no parking in my section of room stay so I had to park and the other side of the building and to top that off I had to go up 75 stair steps 4 total flights because the elevator was out of service with luggage it was even harder very disappointed with that situation
Location was great
The Hacienda came through for us with flying Mexican colors on Cinco de Mayo Weekend The hotel staff must be commended from Jesus the Hotel Manager to Celine on front desk staff to Kasandra in house keeping. You all deserve a big Cinco de Mayo Gracias!! What a view and sounds of the Old Town Cinco de Mayo festivities from our balcony. Muchas Gracias Hacienda - we'll be back !!! Nada !!
Traveling on business - very easy access from airport and to the clients I worked with. There is plenty to do within walking distance being in Old Town - or you can stay at the Hacienda and enjoy their amenities. The staff at the Hacienda were welcoming and accommodating to any request that I had.
Rooms good space- How CLEAN the rooms are and the small extras provided ..Water btls- coffee extra Towels on request. Hotel in the center on the city street event. perfect for walking no- car traveling. needed. Hotel Cafe available again very nice. all the staff ready to serve and extremely friendly. We have enjoy our 2nd year now at this Hotel. we had a Fabulous stay!!!
It was in a fantastic location close to Old Town, and San Diego State Park. Rooms had small kitchen with all necessities available for our use. Breakfast was included WiFi didn't work consistently, property too spread out. Had to go through so many gates, and up and down stairs to get to pool, and restaurant where breakfast was served. Depending on who was on duty, the desk clerks were rather passe' about helping us figure out how the bus system worked, or answering questions about the property and how to find the pool, restaurant, etc. One night we used the elevator to get up to the restaurant to go to dinner, and by the time we were finished with dinner and on the top floor, the elevator was out of order, and we had to use the stairs. For us this was no problem, but we saw a woman who could hardly walk, and what was she supposed to do in this situation? I do have to say that we liked the location so much that we will probably stay at the BW Hacienda again. If I had small children, all the stairs would have been a nightmare!!
Hotel advertises they have shuttle service, called before booking to confirm shuttle service but was never told its within certain hours and areas. construction going on, detour is pretty bad when you are at the end of the hotel.
I liked the location, cleanliness, and that there is a restaurant/bar on site. The airport shuttle is a plus. The shuttle services only takes you to the airport, the restaurant/bar is expensive, and the layout is confusing if you stay in building 6. To get to building 6 you have to go up stairs unless you can park in the parking garage.the doors have gaps under them so small critters can get underneath.
This is a beautiful Hotel above San diego's Old Town with rooms in different buildings set on the hill, The look is old Spanish style with open patios and fountains and an amazing view all the way to the bay. There is a very good Mexican restaurant on the premises with breakfast included that is much better than your average included breakfast. The staff was courteous and helpful and they seemed to like working there. I was there 4 days on business and very much enjoyed my stay. The only issue might be for those who are challenged with stairs.
The venue and area was so beautiful. It had everything there. Will definitely come back The elevator was broken.
location, layout of hotel (multi-levels, outdoor), clean rooms, beautiful views, pay for parking, confusing layout of hotel, rooms were a little outdated
AC and the shower worked well. Underneath a freeway. Pretty sleezy, also had a lot of people smoking and making out in cars, etc. Refrigerator wasn't working. Had a cigarette burn on the counter in a non smoking room. Said freewifi but is 5.00 a day. Lady told us we need to come out by 12pm then the front desk said it was 11pm when she called at 12. ?????
Gave me an upgraded hotel for same price They were overbooked and got no warning. And the upgrade hotel was not much better weird smell
Price -The bed quality was awfull. I didn't sleep well on it. My back hurt me when I wake up the morning. - The front desk was impolite with me. - I booked a room for 2 days, and they cancelled the second day in the morning without warning me because the hotel was already fully booked. This is unacceptable ! I had to find another hotel all the day
said there was free wifi, but there was no free wifi
Really liked the price and location. The staff was friendly and helpful. Had a laundry mat on site. Easy access to public transportation and freeway ,places to eat , stores, attractions. The bed was a bit hard.
Good price, clean room, easy parking, close to everything we wanted to do friendly staff. A room marked as non-smoking smelled so badly of smoke, I could hardly breathe. Also there were old cigarette burns everywhere. No hairdryer.
Room was clean and smelled nice. Train seemed to go by every 30 minutes which was very close to my room and the train always sounded it's horn. Bed was very uncomfortable. The mini-fridge did not work. TV was an old CRT.
the second floor we stayed was nice. the male in the front desk the older dark male was rude to me and others waiting in line.
Staff was rude/acted as if we were putting them out. Neighborhood is surrounded by homeless people living on the street unless you drive a smart car or motorcycle parking is joke. Nothing like to pictures.
I did not realize that I had booked a room at the salvation army's homeless dormatory. Most of the other guest seemed to be homeless backpackers. The bed was good.
Mike at front desk was awesome carpet was sopping wet had to stuff on floor so our wouldn't get wet
This motel isn't in the best location, because it's right under the freeway overpass and right next to the train. But I'm not gonna lie this motel was so clean and the staff were friendly and helpful. And if you don't want to spend so much on a nicer motel I recommend you just stay here.
The hotel has been updated since it became Fairfield Inn. It is clean and in a great location for visiting Old Town San Diego. They serve a complimentary breakfast and offer a secure parking garage at no charge. Although Fairfield Inn/ Marriott updated the hotel and keep it clean, the property no longer has the charm it used to in regards to the old tiled courtyard and nondescript rooms. The "scrambled eggs" served on the breakfast buffet were weird - gelatin-like.
It was walking distance to Old Town and the trolley ride. It was clean. I did not like the $12 a day charge for parking. The food was Ok but not like the breakfast as advertised. The place had lots of rooms but we were put way in the back. They charged for use of the computer in the lounge. Too many little charges.
Very clean and enjoyable. The bed was very comfortable. The hotel was quiet and restful. The staff were attentive to our needs.
The location of this hotel was fantastic. Walking distance to all of OLD town San Diego restaurants and shops. Very close to freeways to get to ocean beach, mission beach, etc. it was very clean. The free continental was really good. Eggs, waffles, sausage, gravy and biscuits, toast, fruit, etc. We didn't like that we had to pay for parking if we used their underground parking structure. However, we did not pay. There was plenty of parking on the streets around the hotel. We never parked further than 1 block.
I liked rooms 'cause very clean and comfortable and I like the bath because it was almost big and really clean
Conveniently located between downtown and Pacific Beach. Friendly and courteous staff, clean room. Will consider staying here again in the future. Parking situation. Park on street for free otherwise.
Good location, all the necessary amenities, very clean and comfortable, and great, pleasant, helpful staff Have to pay to park in their garage
Desayuno y wifi gratis El personal no fue muy amable, acogedor servicial a la llegada
El hotel es muy comodo las camas muy ricas y limpio, tiene todo, solo que el precio se me hizo muy caro, ya que al aplicar el iva se convirtio en 140 dlles la noche, pensabamos que era de 125 total y eso no nos gusto ya que al llegar estaba en oferta en 79 dlles la noche en fin ni hablar El precio mas el iva
Gran ubicación! La bañera estaba un poco sucia
El patio interior es muy romántico, las habitaciones eran muy modernas con un montón de enchufes y puertos USB. Había una nevera y un microondas que era muy práctico. Un montón de espacio y nos encantó la gente de recepción especialmente Park. Las ruidosos huéspedes en la habitación de al lado. No fue culpa del hotel.
The staff was amazing and super friendly, from the moment we arrived. The gal the met us at the front desk was very informative and walked is up to our suite, she really made our anniversary stay memorable from the very beginning. When arriving after our walk through old town we had a need for ice and without even asking one of the hotel staff came up and accommodated us and took our drinks and set them on ice in a bucket. Definitely will be coming back to stay again.
I Booked this for my boyfriend and I to stay and attend the Chargers/Raiders game and not have to worry about the traffic. I did it the day of and didn't really look into the hotel much bc it was just easy and right next to the trolley line. To my surprise there wasnt a TV or a phone ..... I didn't even miss it and just enjoyed not having it but I did tend to use my phone to play music. But it was so relaxing and well worth not having those items in the room. The staff was more the amazing and the ghosts in room 9 were definitely making themselves known which made it even more interesting. It was nice to roam around Old Town over the weekend but was bummed that it closed down so early. I've stayed all over in all kinds of hotels and by far this one stands out in my experience and it's nice for family and for couples to go and have a stay-cation to recharge battery's I personally loved the bed you just sunk right into it but unfortunately my boyfriend is very tall so it was kind of a tight squeeze for him. I Personally liked the tight squeeze haha but as far as making it comfortable for someone his size a much larger bed would of been nice. Also I wish the bar in the restaurant would stay open later as a place for hotel guests to hang out once Old Town closes down.
El personal que ahi trabaja es muy amable y tiene muy buena ubicacion El lugar del desayuno, falta un lugar especial donde se pueda uno servir e irse a sentar en una mesa y no estar parado en la recepcion, eso si es molesto
La excelente atención y calidad humana del personal del lobby y de las mucamas, La ubicación privilegiada del hotel y su limpieza. Se hace necesario una sala independiente del lobby para ofrecer el desayuno continental.-
Excelente ubicacion y muy agradable el vecindario Estacionamiento un poquito incomodo, pero que se compensa por la ubicacion y lo agradable de la zona donde esta ubicado; y el encargado de turno no supo manejar una situacion con mi reservacion cuando mi esposa intento contactarme por telefono