Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well. While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors. Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :) I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Cleanliness Room service took forever to show up...2hrs later
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
Habitación estaba limpia, todo funcionaba, está bien tener una nevera, cerca del aeropuerto y el transporte de cortesía al aeropuerto es una gran ventaja. Desayuno de cortesía no es bueno. El campus abierto y los transeúntes lo hacían parecer peligroso.
La habitación y la cama era cómoda. Desayuno
Reservamos el hotel y traté de cancelar un par de horas más tarde. Priceline habló con el gerente de la recepción y se negaron a cancelar. Entiendo que esté en su letra pequeña pero es simplemente mala práctica comercial llevarse el dinero de alguien cuando la reserva fue recién hecha. No es como si lo reservamos durante meses. Soy el CEO de una empresa y viajo 5-10 veces a Phoenix, además envío cientos de clientes allí. Me aseguraré de que nadie se aloje aquí . Menos mal que se quedaron con mis 500 USD.
The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful. The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.
Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants. Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.
The Renaissance is close to so many cool downtown Phoenix venues - Valley Bar, Hanny's Seamus McCaffrey's, and Crescent Ballroom. We were able to walk around and had plenty to do all within walking distance.
Normally I dread the term "boutique," which usually signals small, cramped spaces with questionable decor. This was not the case with FoundRe. The rooms were spacious and very stylishly appointed, with wonderful design aesthetic. The staff were courteous and helpful and the adjoining restaurant was excellent as well. The only slight downside was the fairly spartan "fitness room" which was a handful of cardio machines and a basic set of dumbells.
The beds were torture. Not only were they hard, the springs were poking through. Also, we paid for queen beds and got doubles. The breakfast was a joke: it was in a tiny cramped little room and was gone every morning we went down. Worst of all, we were constantly bombarded by the extremely loud noise of elevator machinery. Seriously, it was impossible to relax there.
staff friendly location shuttle service started at 7AM. - doesn't help for earlier flights bathroom had lots of wear and tear; especially tub/shower requested extra supplies via Kayak but didn't receive them upon check in.
Had tickets to diamondbacks game. Close place stay. Breakfast was okay. Didn't care for turkey sausage.
convenience to the ballpark
Hotel was extremely clean and nice, and most major venues were only about a mile walk away, would highly recommend.
Close to Dodge Theater and restaurants. I was told at check in my reservations had been canceled. Luckily they had two rooms for us.
Convenient location to convention center and major highways. Breakfast was not the greatest. Though internet was free would have preferred high-speed wifi.
Good location, enough parking space, very friendly personnel and they helped in all questions, breakfast
The facilities were as expected, close to good restaurants. No.
Nice and filling breakfast, wifi and business centre to use printer, nice pool was great as it was close to 90 some days. Short walk downtown and PCC. Hotel manager let us keep room until 5 pm as we had a late flight the last day...it was great to start the long journey home refreshed. We will be back next year. A bar/restaurant would have been nice but luckily downtown was close.
The people in the hotel were very pleasant and very helpful and accomodating. There was a noise in the hotel that started after 9:00 pm and was gone by the time I woke up. I did not complain about it because it did not keep me awake. When it was time to replace the towels my washcloths were not replaced I had to ask for them.
Everything. Roomy, clean. Nice breakfast. Great deal. Location.
Great historic building that fit in right in the center of downtown. As it is a historic property, the lobby was marvelously refurbished with its marble surroundings. Rooms were extremely clean and comfortable and the style is wonderful. Close to everything in downtown including the light rail, bars/restaurants, sports arenas, and nightlife. As it is a historic property only valet parking available which may inconvenience some but wasn't a deterrent for me. Room service limited to a few hours daily.
El ambiente del hotel No. Fue una visita agradable.
Ubicación y precio. Me dieron una llave para una habitación ya ocupada. Luego, las personas de mi planta (3) hicieron ruido toda la noche, como si hubiera una fiesta en el pasillo afuera de mi puerta.
La tranquilidad de sus habitaciones y sus comodidad de sus camas La llave del la regadera, se complica para que salga el agua por la regadera
La ubicación. La presentación del hotel es engañosa, o directamente mentirosa: el "gran desayuno continental", por ejemplo, es sólo una cafetera apoyada en un mostrador, de la cual habría que servirse y beber de pie, sin ningún alimento. Una vergüenza. El aire acondicionado de la habitación hacía un ruido intolerable, y además estaba ubicado en la pared contigua a una cama, a la altura del colchón. Aun con altas temperaturas, el frío directo es insoportable durante más de un rato
La tranquilidad del hotel El desayuno, es poco lo que ofrecen
El personal era amable. Este era el más sucio en que he estado. Las alfombras, puertas, plumas, incluso una de las toallas estaban sucias. El desayuno continental era una broma, y solo había 3 mesas con apenas espacio suficiente para 6 personas para comer a la vez. El barrio no era muy bonito, pero yo estaba tratando de encontrar algo barato a poca distancia del centro de convenciones. Caminé, pero era un buen paseo Obtienes lo que pagas, y al menos yo no pagar mucho.
Good location to bars/venues. Owner really nice. Very basic hotel, but clean and convenient. No frills (i.e. restaurant, pool, shop). Although central location, close walking distance to nice areas, not very nice area itself.
Air condition; bed, micro, fridge, it was clean A small stand up shower stall. Cold Water was hot. Bathroom was most small -uncomfortable. Breakfast left much to be desired. Staff was okay though could have been much better. Available channels were most limited, and a black line divided the screen. Wouldn't stay there again.
Friendly staff, in walking distant of Symphony Hall and other downtown venues and restaurants
Nothing First, when I went to go check in the clerk made me wait for like 10minutes while she counted her drawer. Then she received a phone call and was helping the person on the phone while I just stood there. No apologies or acknowledgement afterwards. Second, the facility sucks. Lastly, at night I went to dinner with friends when I returned there were bikers cover the entry way, there people out fighting and smoking. My friends feared for me staying there by myself so I ended staying at their airBnB. I am currently on my way back to motel to get my stuff and run out of there.
Closeness to the airport. Very dirty. Very rundown. Extremely dodgy people walking around the hotel at all hours of the night. Loud from the passing interstate. Lots of places where your car might be rocked. Women of loose morals knocking on the door very late and offering their services. Stay away!
Price Close to the airport Almost all of the surfaces were sticky! Stains on the pillow cover. Noise of the adjacent highway! Noise of the 18 wheelers that park there. Homeless people around there.
Very friendly staff and security. Very shady-looking people hanging out around the motel at all hours of the night. Not a good neighborhood. The room did not have a fridge to keep your food/drink cold.
Expedia either screwed up booking or they overbooked and we got screwed. Booked a room 3 months in advance and they were not helpful at all
It's close to where I'm going The location is creepy
It was cheap and staff were friendly. There were a lot of lingering people at all hours. Someone called our room at 1 am. The second night someone knocked on our door after midnight. Overall, a very sketchy place.
nothing dirty sheets, crappy pillows - you had to dodeg the pimps and drug dealers to go to and from your room
The lady at the reception desk when we checked in was fantastic, very sweet and super helpful. She is the only reason we stayed in this disgusting motel and didn't immediately go back to Flagstaff. We would have been a lot more upset and probably would have left demanding our money back had she not been so kind to us. The lady who worked the evening of March 15, 2015 deserves a raise! The lady when we checked out was also nice but was unprofessional and more concerned with what was on her phone. Overall, we did get what we paid for I suppose. The location was super convienent, it was 10 min or less away from everything we wanted to do. Just glad we only stayed for one night. I will also admit that the bbqs by the pool are a genius idea! A familiy staying there was bbq-ing up a storm and it smelt AMAZING. haha The hotel resturaunt was also actually really nice! The room was disgusting. Utterly disgusting. Cheetos stuck to the carpet, all of the trash cans full, all the towels were damp, no toilet paper, used soaps, dirty mirrors and counter tops, smelt like dog pee, cigarette burns in the sheet/bed, beds were super questionable, pillows smelt mildewy, and only half of the outlets worked. We ended up using our clothes for pillows and ended up sleeping on top of the comforter just because we didn't want to sleep inside. The most staff seemed overworked and underpaid. The rest seemed lazy. And by internet they do not mean WiFi, they mean a tiny computer from the 80s in the lobby... That may or may not work.
The room was a complete DUMP! Ripped chair, and old rotten food in the refrigerator. I was afraid for my life, and that I would wake up and my car would be gone...
Decent deal clean good price hot water . Not bad , not 5 star but it was 36$ tax included so