Convenience, location business center and staff Comforter on beds, seems outdated
It was very clean place to stay. Good for toddlers There is two sea crest hotels I though i was staying in the one infront of the beach but instead they gave me a room that was not ocean view I thought that was not good since i payed almost $600
Location, water parks and access to the ocean was good The service was poor from day 1 till I got home and is still poor. Day 1 - dirt or something around the toilet and tissue roll was broke. Fan above stove broke. broken knife in drawer. gave knife to lady who cleans rooms says not my job. day 2 - Called about fan - still no knife returned -no one showed to fix fan- elevator stopped working, stuck on 3rd floor day 3 - called again about fan and knife - no one cleaned room called for towels twice had to go get towels from main desk. got knife around 4pm day 4 - no one cleaned room again, called about fan, now someone shows late that day. day 5 check out, daughter left phone, called at 2 spoke to a fairly rude female, who showed no concern with taking my name or number and said some might call me tomorrow. called back at 6:30 and spoke to a very rude female who tried to hang up after saying the cleaning people went home at 4. I told here I called over 4 hours ago, she looked it up and said they found it but the lost and found person is gone and want be back till Wednesday and there is nothing that anyone can do. So I am still waiting to get my babies phone back.
Very child friendly. Lots of things to do to entertain small children. Definitely a good family atmosphere. Oceanfront queen suite was crowded for four people. I had stayed at this resort before and with the oceanview room with two queen beds we also had a sitting area with a sofa that gave us the extra room we needed to be more comfortable. Oceanfront was not worth the compromised space.
I like that it had a lot to offer to families and was beach front! I didn't feel that everything was clean. I SPRAYED my bed and that was about the only thing I sat on. The couches looked stained and my brother who slept on the pull out bed said it stinks.
The rooms were huge and comfy. We were right by the children's pool area, so I expected it to be loud, but it was not. The beach was great. We also enjoyed the Malibu beach bar and the entertainment at night. All of the staff we encountered were extremely friendly and helpful. I would stay there again. There were some areas where the ceilings and walls needed some cleaning. The pool areas were very nice but were always very crowded.
It was clean and a nice facility for the money I paid. Overall a nice place and good location. I didn't like that for wifi for 7 days I had to pay 40 dollars and I could only use it one device at a time. That is ridiculous!! Also the walls were kind of this so I could constantly hear my neighbors. The outlets in the room were crappy so none of my devices would stay plugged in and sometimes they didn't work.
On the beach The entire hotel was Filthy and smelled horrible
I liked the location and amenities at Westgate. The onsite restaurant/sports bar was great also. The location is right across from the amusement park on the beach. There is also a water park next to it also. Our room was nice and the staff was friendly. The only thing I noticed that could be improved was having a laundry facility in each building instead of one. Being on the beach does lead to dirty clothes and there is only one building that you can wash. Not a big deal but room for improvement. Most Westgste properties have washer and dryers in the rooms. I think this would be a decent compromise.
I enjoyed jerry he made the trip for what it was lacking worth while Hotel food and drinks were terrible, needs better menu especially if you want men with families to stay or married couples with no children who enjoy food and drink
Our room an our view we spectacular. I loved the clenleyness of our room. The staff was amazing and treated us great. We were very close to attractions which made it a lot more fun. I didn't like the fact that room service ended so early. I also didn't like the fact that because my husband wasn't 25 we couldn't get tickets to one of the dinner shows. But even with that our vacation was lovely and we plan to return
Clean rooms, great food!! They busy and still had alsome Customer service! Friendly atmosphere!!!
Loved being at the beach! The room was clean and had a great view. The rooms with a jacuzzi were fantastic!! (This is in the new/nice building). I didn't like the fact that they have 2 completely different buildings and your parking area depends on the building you are staying in. One building is really nice and has the parking near you, but the other building is not very nice with parking across the street. I think you need to know this when you are booking a room.
We did not feel welcome at all!! Everythimg we ask for was only for "owners" ( parking, umbrela and beach chairs, lobby) staff were more interesting in selling time share vacation than make a guess feel confortable.
The pool deck opens up onto the beach and the room was spacious for the fee Main elevators closed after a few seconds with poor sensors as my youngest was closed on twice. Room door was broken (barely hanging on) making getting into the room an event.
The staff was very nice, the food was good, location can't be beat. Good price, the room was clean. Would definitely stay here again!
Great place to stay ocean front views are gorgeous
Everything. Everything was misrepresented in kayak. No room like mine was even shown in pictures and that's exactly what customers look at. oh there's also two VERY DIFFERENT buildings that are Westgate: ones a very nice condo, the other is literally a shitty roach motel. There's no differentiating the two when you're booking a stay. The staff talked to me and treated me like I was a child. I didn't even stay there the night I checked in. Kayak also informed me that I might not even get my money back even though I wasn't even there 24 hours. Unfortunately I won't be using kayak again.
Beachfront... That's it... The carpet was so dirty that within ten minutes walking around barefoot, the bottoms of our feet were dirty. Cabinet veneer was peeling off so much that my baby was able to pick pieces off. The wallpaper in the bathroom was peeling which indicated there was prior water damage and still moisture in the walls. There was mold under the caulk in the shower that you can tell they tried to cover up. The sink faucet had so much mold and gunk build up that the meta was peeling. The front staff were rude. DJ was playing music downstairs (which was his job so no big deal) but the location of the speakers with the hotel, the sound was so loud that on the 14th floor I was able to hear every word clearly. Not a place for young children that need to sleep (I had a ten month old with me). I will never stay at that place again and advised everyone I know not to go as well.
Cleanliness easy access to places Didn't have enough towels
The view was amazing from the top floor where we stayed. Room was clean and pillows were comfortable(rare). Pool is right on the beach. The elevators at times were extremely slow. Lazy river was a little dirty at times. Pool did get a little rowdy with adults and drinking during the day but there was constantly security and staff keeping it under control. The lazy river was very small at hotel blue, looked nicer online.
It's close to everything. The beds are hard as a brick , they closed the indoor pools the day we got there . Rooms were never cleaned . Well one night . They brought us one towel every time no wash cloths . Dont look at the pics that are on the site cause it's no were the same .
El personal era increíble!
Me encantó lo cerca que estaba de la playa El personal de limpieza era muy lento. La piscina estaba sucia. Solo hay un ascensor para todo el hotel. El otro ascensor estaba fuera de servicio durante toda nuestra estancia.
Nos dieron una habitación lateral con vista al mar. Las almohadas eran planas. Tuve que usar dos y aún no estaba lo suficientemente gruesas. Las camas no eran cómodas. No hay sillas en el balcón. El parking de al lado es muy ruidoso. No paraba de despertarme.
The view, the size of the room, was not expecting a seperate bedroom. Very large and comfortable. Great location less than a block from the amusement park and water park. If you walk out on the beach jet ski rentals and parasailing are only a couple hundred yards away. Overall nice place, friendly staff. Would recommend. Shower was built by and for midgets, or oompa loompas, i didn't inquire as to which.
The ocean view room was more a view of the pool. The ocean was blocked by bushes!
access to the beach.
Only that is oceanfront and the rate was the cheapest one around b0c of the holiday. Well, its my fault for being cheap. Not a family motel (hotel)
The staff was great. Easy to get to the beach, shopping and restaurants No coffee pot in the room
Cheap hotel for an overnight trip. The location was great. The inside of the rooms were better than the outside of the motel. The entire motel was just old and rundown. There had apparently been a hole in the wall in my room that had been patched and plastered over, but never painted. Everything was a bit dingy, there was mold on the lampshades, and everything had a bit of an odor. I needed something quick and inexpensive, but I definitely got what I paid for in this situation.
Location; right on the beach, could walk out the door and walk across the parking lot to the beach Cleanliness & efficiency; lightbulb was out, dirty walls, holes, bugs
the location the room was dirty, gross bath tub, gross employees, dirty kitchen, many rooms dont have ocean view like claimed, only about 10% of the rooms have an ocean view because the hotel is vertical to the beach, not horizontal.
The room was not clean, sheets were dirty, bathroom was dirty
I liked it being neat the ocean and amusement park's. Alot of criminal activity. Seen 2 arrests in parking lot but I expected it in a not so fancy hotel.
It was a great hotel for its price , great location, friendly staff and quick check ins . Me and my boyfriend loved it overall and will be returning very soon.
It was one of the worst hotel I could have stayed in. The tub was stopped up. The room smelled, wall paper was torn from the wall in the bathroom. The bathoom wall had several holes. This room need much repair. They would not let me leave with out chargeing me a fee. This was a turable way to spend my birthday. I did not like anything about this hotel, it was old and this hotel should be upgraded or closed. The sheets were dingy, the towels were stained. It smelled, and the tub was stopped up.
The location. Unclean, poor maid service, broken elevator and ice machine, dirty pool, very poor maintenance on entire hotel.
the manager and staff were great nice and very friendly too breanda was superb
Comfortable beds and cold ac Room had roaches, killed 4 roaches in the 5 nights I stayed. Celing was dripping water
It was clean, Everyone was nice, I loved our stay A lot of mexicans were here and they were always making sexist remarks towards the girls, cat calling and things of that nature.
I enjoyed the breakfast every morning.
View of ocean blvd. Very quiet. Everything was fine
Staff was rude and the rooms were dirty. Would not recommend this place.
Clean bathroom. Air conditioner did not work very well. The shower pipe detached from wall. No room service the first day. Breakfast was very mediocre.
Was told could take food to my room there were drug addicts and stuff it not worth it
old TV set that barely worked
Everything was good Two days in a row my door keys quit working and had to wait about an hour for someone to come let me into the room
It was close to the beach (not directly on it) but only a 2 minute walk max. The rooms were pretty clean, just old. Our room had kitchenette with a full size fridge. Close to shopping, entertainment and lots of food. I thought the beds were comfy, my gf didnt like that there was plastic wrap under the sheets tho. Sleep number beds (would have been great if they worked). Overall not bad for a single night stay on a budget. In a shady area. We were a little worried staying out too late. Parking is kind of a mess. Our reservaition was for a King room. And it clearly showed that on our reservation email, however, in their system it showed that it was an economy queen room, which was priced way less than what i had paid. The front desk lady was very nice, but could not change the room due to it being booked 3rd party. Couldn't get Sleep number beds to work. Will most likely pay a little more and stay across the street on the beach for our next visit.
Nos hemos alojado en varios hoteles diferentes los últimos meses y este hotel era el más limpio de lejos. Habitación muy cómoda y no hay que preocuparse por los bichos. Buena conexión wifi. Los empleados de limpieza eran muy agradables. Está justo al lado de la entrada a la playa.