The place wasnt that small and quite clean The check in and check out time doesnt seem quite flexible and they ask money for keeping out luggage till check in time even for 3 hrs. The night audit is very rude. No wifi in the area even when they said there's wifi in public area. Not recommended
Location was good. In the CBD, and close to Southern Cross Station and trams. No WiFi included. You can purchase it (with limited data) for $22 daily, but it's for ONE device only. There were few amenities. They did the absolute minimum. Staff was unfriendly except . We would have cancelled if it had been possible.
Location Hotel picture reflect main building but my room was 612 in sort of apartment building, no cleaning service for entire stay.
Comfortable bed. modern design. Shower was not quite as luxurious as expected.
Courteous welcome from valet parking staff and convenience of being connected to the rest of the Crown complex.
The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)
the pool and gym facilities, the room was very comfortable
I liked the location as I was there to shop and to attend business meetings. The staff were exceptionally attentive and helpful.
Su situación en el centro de la ciudad, al lado de la estación central de trenes de donde sale el autobus directo al aeropuerto, la relacion calidad-precio, aparcamiento por un precio razonable. No
Ubicación conveniente. Hotel básico.
We enjoyed the view also the service was fantastic the staff are so friendly. . being woken at 7.00am for laundry that we didnt order.
close to convention centre no milk in fridge on 2 days. no hair conditioner on one day
We loved the King size bed, pillows & doona. We also loved the shower/bathroom. The alarm went off at 6am, we did not even set the alarm.
fantastic service no
service was exellent from all areas,room was well appaointed,staff very freindly
A great hotel that was in a fantastic location. Staff were friendly and always accommodating. Also they
excellent knowlegable staff some facilities need renovation
El Windsor es un hotel de lujo, un lugar de toda la vida que siempre me impresiona. No hay nada que sugerir
Ubicacion i contexto historico No hizieron ni caso de las indicacipnes previas que hize en el momento de la reswrva.instalacipnes decadentes . Habitacion ruidosa.motores de aire acondicionado molestos.
Localización Habitación sucia
la hubicacion es en todo el centro de melbourne y hay acceso a todo hay el problema con mi dinero no hay claridad en la reserva la page por internet y me toco volverla a pagar en el hotel mi targeta de credito no les funciono me toco salir a buscar un cajero para retirar el dinero eso me parecio muy pecimo
George, the front door greeter was amazing. Very helpful and friendly.
Very friendly staff and great facilities. Hotel charged rate different to booking.com
Room was great, public areas great and staff very very good Excessive charges for internet
Staff very friendly and helpful. Location to see all of Melbourne excellent. The air conditioning in our room was poor and it got quite hot.
Breakfast was a rediculous price as was Internet connection.
What a gorgeous place!!! The attentiveness of the staff was fantastic. the food was wonderful - I ate at the Melba and although it was exspensive it was exceptional food. The room was lovely. My primary reason for selecting the hotel was the old world charm of the hotel. I don't see value for money in modern hotels. I booked 2 rooms for myself and my husband, our older son and a family friend and would do so again. We all had a massage at the Chuan Spa which I found was outstanding. The staff there were amazing and the masseur although young was extremely talented and well trained. Overall I would highly recommend this hotel. If you like comfort and extreme luxury and to be surrounded by beauty. I think it is the best in Melbourne.
lobby entrance, staff, elegance, lighting
The view of the river and the great concierge. first room was not a river view as stated, but this was corrected.
The Hotel was chosen for it's luxury & location. It did not disappoint. All the facilities and staff were first class.
his is a fantastic hotel its very luxurious. The pillow were very uncomfortable thats al.
We look forward to staying at The Langham Hotel again when we next visit Melbourne. Our every need was catered for with grace and cheerfulness. This is a 'happy' hotel from room staff, to people on reception, concierge, and those servicing gourmet venues. Small but important details like bottled water beside the bed each night distinguished this hotel from others we have stayed at.
I was upgraded which was fantastic!
Excellent service from the staff who very helpful to our enquiries, especially organising a hire car for us, and forwarding some articles that were left in the room. We found our stay most satisfatory.
Getting away from home, shopping shopping and shopping weekend ended, time to go back to work :(
service and suite layout
great location Only 1 lift working for the whole 3 days
Location was good although not absolutely central. Large variety of restaurants close to hand - Asian, Indian, Greek, etc. Hotel is marketed as top of the range 5 star but its standard/quality does not reflect this rating. Too many things not up to scratch. Very disappointing.
The respect shown by staff including housekeeping staff especially in relation to entry of apartment. The comfort was pleasing and our questions in relation to locations were accurately and happily passed on. The disappointment if any was our choice of room service meals.
Perfect choice to stay while attending the theatre followed by shopping the next day
I like area of CBD, always clean, comfortable and good value for money, i received a wakeup call at 6.30am which I did not request
Everything is awesome at this Hotel. The elevator is very romantic, the rooms are out of this World. Is a very good place to have fun. It is just at heart of Downtown Melbourne.......
I loved how friendly the staff were, and that they were more then happy to help you I was disappointed that there wasn't any decent foxtel channels.
Excelente hotel y excelente ubicación para una estadía larga. Falta un buen placcard y armarios para guardar la ropa, sobre todo si uno está por varias semanas. En mi caso tuve que dejar la mitad de mi guardarropas en la maleta. Muy pocos canales de televisión accesibles, buena parte de los cuales están dedicados a cricket y otros deportes que solamente practican los australianos. Acceso a internet pago y bastante caro.
Excelente ubicacion.Centralisimo.Cerca de todo. Muy tranquilo y silencioso .La vista desde los pisos altos es hermosa.La decoracion moderna y delicada.La recepcion es muy bonita, comoda y agradable No hay suficiente sillas para que dos personas puedan sentarse a comer a la mesa. La mesita del salon es demasiado pequeña.La conexion a internet es costosa.
Bien atendido, limpio, muy bien ubicado, cómodo
çity location and the view of the city yes the lack of tea coffee in the room, extra blankets ordered were old and torn, not enough room service and room was small and needs redoing.
The club room was excelent just need a sellection of hot breakfast in the morning,and more sellection of beverage, but everything was good. sellection or type of pillow in hte room.
very friendly, obliging staff I am a smoker. The GH should find a way to accomodate guests who smoke within the hotel.
Location I didn't like the fact that they had no record of my booking, even after I gave them the booking reference. I had to print out a copy of your email before they would believe me. Either you or the hotel stuffed up. I was told there were no rooms but they then found one upon presentation of the printout. the room was obviously one they don't usually reserve for full paying guests.
a good place to stay when you want to visit melbourne downtown, valet parking service is good. All Astralian hotels have a very high charge on network connection and unreasonable on the charge model, A$0.55 per min, upto A$29 per day, the charge is over 10% of room rent. also, the parking charge is A$35 per day, over another 15%.
The club lounge
The new rooms were very comfortable..great views Even tho we have stayed there before they put us in an old room ..we asked to be changed...they recovered well
Las habitaciones son buenas. El parqueo par alas personas que vienen con auto deberia ser mas barato para los huespedes del hotel.
hotel bien situado, deras de la estacion principal de melbourne. Parece bastante nuevo y está todo impecable.
Calidad/precio muy buena. Bastante cerca del centro, se puede llegar caminado. Dispone de microondas y una pequeña vajilla para poder prepararte el desayuno, ya que no está incluido en el precio. No tiene secador de pelo en el baño.
Esta situado bastante céntrico y es tranquilo para dormir por la noche
la ubicación es excelente y es el cuarto muy confortable y cómodo que no se haga prolijamente el aseo de alfombras y baño pese a la insistencia de que asearan mi habitación
Good 5 star hotel, has enough facilities including in-door pool and health centre. 24 hours taxi queue is an advantage. Integration with the Casino and all facilities, outlets and restaurants. Do not have coffee specific shop as well as 7-11 type shop. This can be integrated with casino facilities
the facilaties were were good and the staff were helpful the room was not clean it had stains on the pillow covers and hair in the bottom of the shower this kind of thing turns myself and other buisness partners away from horels of this nature
the hotel is really good and the staffs are kind and helpfull. the location of the hotel is in the centre of the city which helps us save a lot of money.
The rooms are excellent The room service food was average
That it was located in walking distance to everything that i needed! The in room breakfast was very over priced
The hotel is good because its the city center and connected with the shopping mall and casino
The room was very comfortable and the staff were outstanding. Service was excellent and even allowed early check-in. Rooms are not cheap but well worth it if you want a bit of luxury. Outstanding views and great location as we were attending a function at Crown.
I liked having the City at my fingertips. We had a 50th party to go to, so we came in early did some shopping first, then relaxed at a number of coffee shops.
The room was great as was the service of hotel staff. Nice view and nice location since quiet but close to central business district and trams. Restaurant closes pretty early.
Superb location; nice rooms; excellent lap pool. Walls paper-thin, can hear neighbors' conversation. Housekeeping often took until late afternoon to clean room; they do a good job, but clearly need additional workers.
Proximity to all sites in CBD, Victoria Market, free public transportation. Friendliness, helpfulness, knowledge of staff. Kitchenette & amenities. Comfort of room & bed. Room size. Modern bathroom. All appliances & plumbing worked properly. Long waits for lift (and always crowded). Erratically working (or non-working) in-room Wi-Fi. Not enough sugar packets for tea or coffee. Housekeeping service generally did not arrive until 3-4 pm.
Kitchen/pots/pans etc. Bed was comfortable. Service was great. Staff did not bother me much at all which is what I prefer, but when I did have a question they were on point and quick to resolve my issue. No bathtub, and the room heated up very quickly without AC blasting the entire time.
Suite was quite comfortable and location was pretty handy to everything Lounge/Sofa in suite was atrocious. Plastic/fabric was terrible. Looked low class and you could not comfortable sit on it for any period of time. Room cards deactivated twice (not due to contact with any magnetic interference or contact). This is a real pain when you need to access the room urgently and you are forced to head back to reception, stand in line and then have a front desk person patronise me and treat me like I caused the issue. I was most offended and annoyed.
close to tennis centre venue for concert we went to. Considered to be over priced. Hot shower pressure pathetic - just a dribble. Lounge in room was uncomfortable - harsh nylon material cover. paid $450 a night for room (although I did appreciate the free up grade) - yet still had to pay $45 for valet parking. buffet breakfast $29 = hmm. A Hilton burger for ? $25 or whatever then $4 to bring to room, and a glass of ordinary Red wine for $12, considered to be excessive..
The staff were very helpful and friendly The shower water came out like a tap and wet the bathroom floor.
During my stay I found the staff very friendly and the service excellent. I was under the impression that the room had a king size bed. This was not the case, it was two single beds joined together by an underblanket. This put a dampener on the stay.
we were extremely comfortable Our only issue was the positioning of the light switches - the switch for the bath and above bar niche was by the entrance door. No bedside lamps or any form of subtle lighting for night illumination at bed
assistance from concierge
I loved the fact that we were upgraded to a relaxation suite free of charger... the room was perfect..
Good location if you want to be close to city & the inner city suburbs The hotel is in desperate need of updating
Service was excellent location for mcg was excellent pricing was good and staff very helpful
Location just opposite Fitroy Gardens was very nice. It was a 10-15 minute walk into the main city centre which meant it was a bit quieter. Staff were very helpful. Room, and leisure facilities were great. If you wanted to be right in the city centre it was a short walk or tram ride.
It was comfortable and in a convenient location. Staff, service, facilities and location were very good overall. Although we booked for 4 nights with no changes to our original booking, we were asked by staff after 2 days what time we were checking out that day - a little puzzling? Also, our room rate included breakfast, but we were questioned about this each morning.
The view n/a
the location the staff at hotel bar were rude and the linnen on the bed not comfortable.
All was good great nice room great location Reseption could not find reservation and not given a deluxe room as booked
close to the city centre, close to major places ie casino, easy to access trams and transport to major sporting events
easy access to crown entertainment centre.
Good location The room smelled
Location was great . location of room overlooking the river and was fantastic
good service clean rooms good views very welcoming staff i wouldnt have a problem staying again
We Find it very Convenient The View from the room
La ubicación es muy buena aunque la entrada del hotel está en una calle cortada donde no entran los vehículos y de noche es un poco oscura. La atención en el front desk de la noche es pésima. Informamos que nos llamen por la mañana ya que nuestro vuelo salia muy temprano y se olvidaron. Muy descorteses el resto del personal
El hotel está muy bien situado para poder visitar la ciudad de Melbourne a pie. Las habitaciones están también muy bien, son amplias y bastante nuevas.
La ubicación... aunque algo feo la entrada - y la amabilidad del personal del desayuno que contrastaba bastante con la de la recepción. Creo que jamás hemos estado en un Hotel en el que las habitaciones fueron "limpiadas" con tan mala gana. Alfombra sin aspirar, cama solo ligeramente retocada, vasos repasado con agua -sin lavar ni secar, repuesto de utensilios de baño y de café, té, azucar... solo a medias y sin ningún criterio obvio.
Su ubicación. El bufé bueno. El personal del bar/restaurante muy amable. La falta de limpieza de las habitaciones.No hacían las camas (estiraban la colcha quedando bajo ella las sábanas desechas). Teníamos que salir a la calle para ver cómo estaba el cielo ya que daba a un callejón estrechísimo.
The most comfortable bed and pillows!
Comfortable stylish hotel.
I traveled the east coast of Australia and the Rialto was the nicest hotel I stayed in.
The hotel is gorgeous, located in an absolutely beautiful heritage building. Very comfy and stylish rooms. Everything is sparkling and new, very nice. The concierge and doormen were great too, nothing is a problem for them, very polite and helpful. Pool, sauna etc were all fantastic. The only tiny negative I can think of was that we found the room temperature a bit too warm.
The moderness of our room, as renovated only a few years ago. Staff very helpfull, unique hotel and location Desk pad was looking a little old due to pen marks and the basin in the bathroom, also had a few cracks (especially since it was only recently renovated) and the pillows were way too soft.