I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.
The staff were very friendly and attentive. There seemed to be several parties being held in the building. It was extremely loud with children and adults who didn't seem to settled down until after 2 am. Also there was a lot of banging on the walls.
The reception was efficient and friendly. the staff excellent. the room was generously equipped and very adequate to my needs.
There was a front desk clerk by the name of 'Angel' who was so charming, thoughtful and talented. She belongs at a W or a Four Seasons. The thermostat in the hotel room was either all or nothing. We were either cold or sweltering. When it was running, it was very loud. Otherwise this was a great property, great overnight and very good value.
close to airport water temperature in sink and shower was set to near boiling with no way to adjust it; showering wasn't possible with it so hot as it burned our skin. SPG discount of 5% for booking wasn't applied to our account since we booked through third-party (only because SPG made our account inactive and required us to call customer service to restore); faucet was covered in orange mold; shower window was covered in black mildew / mold. sad that Marriott is now merging with SPG as we have status with Marriott & wanted to check out an SPG hotel, such as the Aloft. Had a horrible experience with SPG so far.
The low price and convenient location determined our choice and the airport shuttle service met our needs for arriving at and departing from the hotel. The cheap paper "glasses" and foam "cups" rather than the real things.
Rooms were clean. Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.
Proximity to the airport
Comfortable bed, clean room, even though near the airport, the room was quite, no noise from the airplanes. Hallways needed vacuuming,
The staff suggested that we move to the 5th floor because of an"event" going on on the first floor. Some time during the night, people arrived in the room next to ours. They were quite loud.
The vibe is fun and the atmosphere was hip and fun. The bed was hard . The tv didn't work properly . The pool was dirty. Breakfast was horrible.
The heat does not work which in turn taught me the flu
El personal era muy amable y servicial. Bañera tragaba temas
Servicio - cafe, te. Desayuno. Limpieza En realidad todo estuvo bien
Este hotel era todo lo que quería: limpio, cómodo y cerca de donde queríamos estar. El desayuno era bueno. La habitación era espaciosa y muy limpia. volvería a este hotel de volver a Filadelfia.
The actual room was not bad in all fairness. Families beware. Children are NOT welcome. There was parties being thrown at night. When I arrived with my child there was an argument between two men who were NOT hotel guests. The receptionist asked them to keep it down. The were fighting curse words at each other and seemed to be from the neighborhood. At breakfast my daughter and I could not have a meal because there were so many people at breakfast that were NOT guests. Parking was atrocious again because the parking lot was full of people who were NOT guests. I was fooled by the reviews left. Room was NEVER cleaned. Stayed 2 nights Hotel has scary characters allowed in Someone asked if I wanted to buy drugs And was yelling at another room if they needed marijuana Look at instagram under the hotel location posts and you will see the true nature of this hotel
El restaurante y la zona de la piscina climatizada Esta lejos del donw town
El personal fue amable y muy atento. La habitación era muy cómoda. Me encantó el wi-fi gratuito.
La cama era inaceptable
Bastante limpio y buen servicio. Las paredes de las habitaciones son finas - llevar tapones para los oídos si no quieres oír lo que sucede al lado...
Hotel was clean and comfortable. Pool area was well maintained and quite enjoyable. Staff was generally courteous and when we needed assistance in our room, we got it efficiently. The bed was incredible! Wow! Great night's sleep -- extremely comfortable. Very reasonable price and I would recommend this hotel for the two night's my daughter and I were visiting Philly.
Best place to stay near the airport. Everything in the hotel is set up for the travelling public including computer area where you can check email, print boarding pass, and check your flights. Numerous seating areas to stretch out and relax while you watch a little TV and have some popcorn or have something to eat from the kitchen or bar. Relax by the pool. Work out in the gym. It's all right there. Wish we had had more time!
We stayed here for one night prior to our flight to Jamaica the next morning. The hotel was clean enough. The beds were very comfortable. The restaurant has alot to be desired, food is nothing to rave about. BEWARE: IF YOU ARE PLANNING ON FLYING OUT OF THE AIRPORT AND YOU DRIVE TO THIS HOTEL THEY DO NOT HONOR THE COMPLIMENTARY PARKING IF YOU ARE NOT A REGISTERED GUEST. THE WEB SITE FAILES TO MENTION THIS, JUST THE FACT THEY HAVE COMPLIMENTARY PARKING AND A FREE AIRPORT SUTTLE. WE WERE VERY DISAPPOINTED AND HAD TO DRIVE TO THE ARIPORT AND PAY TO PARK THERE ANYWAY on top of our room rate. Next time we will definitely saty at a hotel that offers park and fly!!
-We checked in an hour early. The room wasn't cleaned yet. It was taken care of easily. -One of the ladies at the front desk is great! -Small but comfy rooms. Sliding door lets fresh air in and if on first floor easy loading of car. - Buffet not worth your money. Service is SLOW (and they just bring silverware and drinks!) and they wanted to charge us 23.00 even though its like a continental breakfast. Oh and on here it says Free Weekend Breakfast...not true. Ours was only free because the room wasn't clean so we got coupons from the front desk.
I would like to have had a little more time at this hotel. The lobby is a group of personal living areas where you can sit and watch TV by yourself or visit with others. There's also a small, but adequate dining area and bar. Fresh popcorn all the time. Best of all was the boarding pass availability. We had been in a very expensive hotel earlier in the week and couldn't get anything printed. This was so easy. We felt very comfortable. Almost like home.
the comfort of the bed--nice mattress. In general the room was very clean and new. The staff was very polite and helpful. The free transportation to the airport as well as the train station was a bonus. The train station is also an easy walk. Breakfast was little.
OVERALL, I WOULD GIVE THIS HOTEL A C+, WHICH PUTS IT ABOUT THE MIDDLE OF THE ROAD. JUST NOTHING TO REMEMBER THAT REALLY SENDS A SPARK. THE STAFF WAS SO-SO AND EVERYTHING ELSE WAS THE SAME. LIKE I SAID, NOTHING SPECTACULIAR, BUT BETTER THAN OTHER HOTELS IN MY EXPERIENCE...
I arrived hungry at the hotel at 10:32 PM. Resturant and Lounge were closed for the night. Great breakfast though.
My stay was fine. The only critique I have is about the pool. The pool and the room was not properly maintained.
It was the best night stay ever. The beds were so wonderful and soft. Would love to get the same bed at my house. Would tell everyone that needs to stay in philly to stay at this place.
Very nice spacious room for one night about ten minute commute from downtown Philly. Indoor pool was great retreat from heat and patio area very comfy. Didn't have free breakfast but there was a Wawa store just up the street with good affordable breakfast. Hotel had washer and dryer but took a couple times to dry clothes. Overall hotel was good for the night and no noise from airport
My husband and I visited Philadelphia to attend the Penn Relays. The hotel was in a great location which was only 10 minutes away from the Campus Park and Ride parking lot, where the bus dropped us off less than a block away from Franklin Field. The hotel room was cozy, the bed was comfortable, and the staff were very helpful.
El hotel esta bien para pasajeros en transito por aeropuerto de Filadelfia Internet de cortesia en lobby solo dura 15 minutos
la facilidad que nos da para trasladarme al hotel al aeropuerto pero esto tambien se lo debe dar en la informacion en el internet el hotel deberia tener personal bilingue o trilingue, por lo demas el hotel es excelente y si volviera a ir a piladelphia retornare al mismo hotel gracias a su personal
Su excelente ubicación para un viaje corto que permite salir de manera rápida y segura al down town y a diferentes malls ubicados en la ciudad No tener un mejor restaurat
Encuentro que la ubicacion es exlente si uno quiere estar cerca del aeropuerto pero creo que un poco caro para la calidad de las instalaciones Creo que es un poco caro si ves la relacion precio calidad
Buen sitio para parqueadero. Debe remodelarse el baño. El lavamanos esta dentro de la habitación fuera del baño.
The hotel was available and the staff person that checked me in was wonderful. . I drove to Philly for my aunts funeral. The outside door of the hotel was locked when I arrived which indicates the area is not safe. My son needed cover because it was not in the room. When we called, he was told to come down stairs and get it. The next morning, when we went down for breakfast, there were muffins that were dry and hard, and packaged oatmeal. There was no juice only coffee. In addition, the smell of marijuana filled the hallway. When we went back to the room, I called the front desk for an iron that was working as the one in the room was broken. 20 minutes later, after we were dressed, the iron arrived. If I had a choice, I would not stay at this Extended Stay again.