Friendly staff Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.
We had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities. Cozumel has some of most beautiful reefs in the world and it also offers easy access to the mainland to explore Mayan ruins and the local "cenotes". Again, our family had a fantastic vacation. Meals for standard dining buffet style were always good, but not exceeding expectations. It was difficult to schedule dinner reservations at the three special restaurants they offer. In some areas cleanliness of the grounds could be improved. The only other negative aspect, was the bars do not open until 10:00 am - difficult to get a Christmas morning bloody mary.
the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.
Todo el mundo es más que bonito Nada
Todo ha sido fantástico. El servicio es inmejorable, la calidad del agua de la playa excepcional. Muy recomendable para ir de luna de miel. La comida muy buena y variada Sinceramente nada.
Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well. Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
The staff was friendly and very attentive. The food was not as good as I had hoped for.
Our stay at this hotel was wonderful all week long. The staff was friendly, helpful and provided just the right amount of attention- it was there when you wanted it and was never imposing. The beach was clean, snorkeling right there, and the sunshine was spectacular. The spa was magnificent- again with a terrific staff. An added bonus- a wonderful tennis pro to provide a workout on the courts.
It was so wonderful it would be really hard to stay anywhere else.
This was our second stay at the Presidente ! We had a wonderful family vacation with our young adult children and teens . They said it was the best vacation ever ! The staff is friendly and helpful ! The snorkeling in front of the hotel is amazing . Scuba Du dive shop on premises was great also ! All of our chidren did the Discover Dive course with them and loved it ! Their staff is extraordinary as well ! We can't wait to return !!!
Intercontinental- Presidente is a nice fading upscale hotel - after check-in we were IMMEDIATELY directed to a desk to sign up for sales pitch to their vacation club in exchange for breakfast and a 24 hour car rental. The ''club'' gives you a room triple the size and double the ammenities (two sinks, bathtub, sofas & chairs) of non-club members who pay triple the price for a VERY average room. We didn't know that the free breakfast included the company of the salesman. The ''club'' category room is very nice, but was not available for us as non-club members even though there were several available. The room we paid quite handsomely for was not adequate for three people. Staff is very friendly, english comprehension is marginal. Food is delicious. Plastic bar glasses observed simply being rinsed off and reused. Beach lovely. My son & husband obtained their scuba certification right on site. Seems to be a fun family place with lots of little children. Older children kept us up several ni...
Our experience at IP was wonderful. I can't say enough good things about the resort and staff. We were surprised that there weren't very many people there but it was like that everywhere in Cozumel. People don't need to worry about safety there...in Cozumel. It is very safe and friendly. My only complaint would be the cost of the adult beverages at the resort were a bit unreasonable. I'd recommend stopping at the grocery store on your way to the resort.
I love this hotel! The beach (s) are beautiful, the resort never feels busy even though we travel at prime time season over spring break. My only comment is that it is so expensive to eat at this resort! We try to go off site for supper, but even so just breakfast and poolside lunches cost almost as much as our hotel room (for my family of four). The hotel is super clean, our king size bed was the best. The hotel is looking a little tired and is needing a few cosmetic updates in the near future. We love the pro dive shop on site Scuba Du; and thoroughly enjoyed becoming PADI certified with Sandra who is the best.
We first came here 20 years ago, now we come every year because it is quiet, professions services, wonderful beach, and great food right on the stie. There are 2 restaurants so we can take our pick. The beach and pool offer a great place to relax. It is a little pricey but we recommend this place to all of our friends.
This was our 3rd stay at the Presidente and it never disappoints! The hotel staff is always smiling and courteous, the concierge did a great job of recommending restaurants. The grounds are beautifully manicured and the beaches are very clean and very safe for the kids. Our room had a beautiful view of the sea and the new furnishings are very nice! The bed was extremely comfortable and the bath was large. My wife took advantage of the spa and the the staff at Scuba Du was great as always! If you do not see something on the menu the service was quick to accomodate your needs. Looking forward to our next visit!
This was our 3rd trip to the Presidente, the first since the major remodel. This remains our favorite hotel on Cozumel. Not the cheapest but certainly one of the best. Our only complaint remains the restaurant selection/variety. The food is expensive, but is very good. For our 12yo son, the choices get kind of limited after a few days. None the less, we will stay here again on future trips to Cozumel.
The staff was fantastic..helpful at every turn!!! The room was wonderful great view of the ocean..my room was upgraded at no extra charge..that was wonderful The resturants were great the food was better than I was expecting and the service was a little slow which was great for us since we like to take our time eating. Check in and out was the wonderful and everything was correct with the bill. The staff was so helpful even the smallest detail wasn`t a problem and if you needed room service it was on time and everything was hot or cold if ordered!!! Can`t wait to go back next year....thanks
From the welcome we received when we arrived to the hospitality each day we were impressed! We felt like we had the entire place to ourselves. They even had books by each pool to read. The food was delicious, the view was even better!! We had always stayed at an all-inclusive resort, so this was a change for us. We expected to spend a fortune on food and drinks, but were pleasantly suprised that we got what we paid for. The most relaxing resort we have ever been to,..and we travel a lot. The only thing we missed at this resort was entertainment in the evening, it was DEAD!
El servicio fue excelente No
Todo muy Bueno , Bonito y Barato, la comida de los restaurantes a la carta realmente no, quizas la playa muy pequeña y aunque estaba algo solo, creo que en temporada debe haber algo de cola para los servicios de comida y bar
Todo, el servicio, las instalaciones, la ubicación... NO
Stayed one night. The beds were comfortable,the room was clean and the location - about two miles from town - was convenient enough. We walked to town for dinner, and felt totally comfortable walking back (there is a sidewalk/bike path the whole way) at 10 pm. Each room appeared to have a balcony. Happy hour was fun - lots of different people around. Staff and visitors all in a good mood. We left with a favorable impression. The Internet access could be better. It's in the common areas - either the lobby or out by the pool. It was a nice night, though, so sitting near the ocean worked out well. The "jungle adventure" room would more appropriately be called the "overlooking the street" room. There are some woods on the other side of the street, but the road is not busy. We didn't use the pool, so can't comment on that...
Always clean, quiet and the staff makes you feel like you are returning home. More adults than children
Staff was friendly, Kitchen had drink able water available to The guests, air condition was a lovely option I was not given The option to pick a room. Even if there was no Other rooms available I would of liked to know that upfront. Also, The staff could Of been a little more informative on things to do or places to visit.
El hotel tiene enfrente arrecifes en los que uno puede nadar y estar en contacto directo con peces tropicales. No cuenta con servibar en un lugar de mucho calor. Utilizan el dólar a conveniencia; si pagas en dólares te cobran a 11 pesos el dólar. Si pagas en pesos te cobran la cuenta en dólares a 12.89 del tal forma de que igual manera sale el hotel ganando. Eso no es correcto.
Las habitaciones renovadas son modernas, limpias y cómodas. La comida es excelente en su mayoría, por encima de todo lo incluido en este precio. Nuestro enfoque estaba en el buceo (fácil recogida en barco desde el muelle), así que no estábamos preocupados por la distancia de la ciudad o la limitada variedad de otras actividades. El personal era muy amable y servicial. Hubo una pequeña confusión sobre horarios de comidas - nos dijeron que el desayuno empezaba a las 6 de la mañana pero la verdad es que era 7:00 am. De igual modo el almuerzo comenzó una hora más tarde de lo que esperábamos, a 1 de la tarde. La única excepción a la maravillosa comida era nuestra comida en el restaurante temático italiano, los platos principales eran muy normales y el servicio era apresurado a pesar de las diversas mesas abiertas. Nos pareció que el joven vendedor estaba un poco molesto, pero nos dejó solo tras expresar nuestro desinterés ...
Great place to stay with family, very quiet and peaceful. Breakfast buffet was awesome, the rooms were very clean , staff was friendly. We had the beach and pool to ourselves several times. Food from the snack bar on the beach was very tasty, snorkeling from the hotels beach was great. The wife enjoyed the spa, loved the massages. Hated to leave, can't wait to go back.
This motel is very small and quiet. This motel is not for people who like to party at night!!! Every one is so nice, the beach is small but nice. The golf course is great, bring lots of balls though!!. This is our second time and we will be going back. Rent a car or jeep though, even if you dont use it all the time its well worth it, we rented a jeep for one day to go on the other side of the island and it cost 100.00 you can rent one for a week for a little more than that, taxi cost 8.00 one way down town.
Purchase a hotel and air package, not sure what to expect. Turned out to be the best deal and vacation I have ever had. Can't what for next years vacation.
This motel is very small and quiet. This motel is not for people who like to party at night!!! Every one is so nice, the beach is small but nice. The golf course is great, bring lots of balls though!!. This is our second time and we will be going back. Rent a car or jeep though, even if you dont use it all the time its well worth it, we rented a jeep for one day to go on the other side of the island and it cost * you can rent one for a week for a little more than that, taxi cost * one way down town.
My wife and I spent two wonderful weeks at Playa Azul. The staff was great. Food and service exception. We will definatley come back.
We had hotel (ocean view suite), golf and breakfast
The hotel was just as many positive reviews I had read about. We would stay there again.
I purchased the trip for a group of four. The trip was very affordable. The hotel was wonderful, very friendly, they made us feel welcomed.
A sanctuary on Cozumel. Low key, relaxing - stay away if you party - we love the solitude. No sewer smell! Watch out for the 'free' golf. The club and cart fees will take you for +$120 each time you play.
Playa Azul is a small, friendly hotel right on the beach in Cozumel. It is out of the 'hotel zone' but conveniently located close to the golf course and an easy taxi ride into town. The staff make you feel welcome, remember you by name, and do whatever they can to make your stay enjoyable. I not only recommend Playa Azul to others, but I intend to stay there again on my next trip to Cozumel.
Check-in/check-out was quick and efficient, very clean large room with a nice balcony, good a la carte restaurant for dinner (reservations required), crystal clear water, friendly crowd of guests, only 10 minutes from the airport and town, good selection of included liquor (although the high-end brands [Don Julio tequila, Johnnie Walker black and Crown Royal] were often kept out of sight below the... No pool/beach waiter service, room should be updated - no refrigerator or bathtub, Internet access in the lobby only, draft beer only, included wine was poor quality, wine by the bottle was outrageously priced (US$55 for a bottle of Woodbridge chardonnay!).
I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate. They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?
The pool, hot tub, and activities were great. It's a great place. I'd go back. The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.
The staff was extremely attentive and took good care of the guests. They were always polite. My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.
Excelente ubicacion , buen precio y que incluye el desayuno El elevador me dio miedo por viejo y ruidoso.
La tranquilidad y comodidad del hotel, ademas la perfecta ubicacion (cerca del ferry, la plaza principal, el comercio y los restaurantes)
Es muy bueno en precio y es comodo por su ubicacion No tienen cafeteria o bar
La ubicación exelente
Está centrico a la salida del ferry La habitación que nos dieron (tercera planta) estaba justo debajo del restaurante con lo cual tuvimos muchísimo ruido y sólo pudimos descansar desde las 12:30 hasta las 6:00 de la mañana. Me parece fundamental el descando cuando estoy de vacaciones. Our room situated in the third floor is really noisy because it is below the restaurant.
Nueva tv, aire acondicionado, colchón nuevo No hay noticias en inglés en la televisión
Comodo y atento el personal .tiene buena ubicaciòn para hacer snorkel .muy buen instructor llamado alonso. y muy linda alberca .estuvimos solo una noche pero el precio es justo por el servicio Serìa bueno que tuvieron el restaurante abierto para comer y poder cenar algo ahi mismo
La ubicación es buena en la isla, la vista es espectacular, la relación costo instalaciones es muy buena. Al ingresar tienen un aviso en que informan el tipo de cambio us dlls - mx peso en $12.00 sin embargo al hacer el check out les avise en la administración con anticipación y me cargron directo a la tarjeta de crédito sin consultarme y sin firmar ningún voucher, ahora me doy cuenta que me aplicaron un tipo de cambio de aproxidamente $12.85 pesos por us dolár. Eso en realidad me molesto.
La vista que tiene hacia el mar El servivio de limpieza
atencion del personal fue excelente no
Mattress seemed 20 years-old, no support, rock hard. Had to line up 3pillows on the bed to make it a little more comfy. Average food for lunch and dinner, no flavor, Breakfast was OK. Authentic food was good. Beach was nice, water gets murky when there are waves. The beach at the next door hotel was nice, a lot a fish, nice place to snorkle. No organized kids activities. You get what you pay for.
Terrible food. Beach was beautiful, great location. Resort was very nice however food variety, quality and overall experience was very disapoointing. I would guess over 50% of the quest were sick the week we were there. Add says each room has wifi this is not true the lobby is the only area that has it and oh course its very poor.
This was our third trip to Cozumel and the second time we stayed at Melia. We are definitely coming back. Great value for your money! Downfalls of this trip: It was their off-season so one of the restuarants was closed for renovations and the others ones kept closing early with no notification, which was really annoying especially when you've been out all day and come back starving. Also, they no longer have room service. It's the only hotel on the island that doesn't have crystal clear water due to seaweed (for lack of a better term# and it's the last resort northbound. The water was usually clearer in the morning to afternoon. That really makes no difference to us though because we travel the island and visit plenty of other beautiful beaches. Pros: They gave us a free upgrade on our room since they weren't busy. We stayed in the M experience, which included a mini frig stocked with free drinks #Spirit, Coke, Beer & Water#. They put on a different show every night. All bars are well ...
This was out 3rd stay in 11 months. For us it just keeps getting better and better. You can walk for an hour to the north on the beach. A two minute walk to the south will take you to some really good shore snorkeling. $7.00 cab ride to town. I really think the food has come along way since June. One night at the buffet I had a filet that was on par with any I've ever had. Night life isn't all that, rooms a little dated but we like enough that we'll be back in February.
This was not my first time at the Melia. I keep coming back. I like the layout, the location, the people working there, even the people that are guests. It's close enough to town to be a quick cheap cab ride, but far enough to be peaceful. It's all inclusive. The drinks flow freely, the food is average. I could always find plenty to eat but it ain't cruise ship food.
WE STAYED AT THE MELIA 11-9-12 TO 11-12-12 .THE MELIA IS THE PERFECT PLACE TO GO IF YOU ARE LOOKING FOR A PLACE TO RELAX AND UNWIND . THE RESORT WAS VERY CLEAN AND WELL MAINTAINED. ALL THE STAFF WAS FRIENDLY AND HELPFUL. WE UPGRADED TO A JR SUITE AND IT WAS A WONDERFUL ROOM WITH A GREAT VIEW .BY GOING TO A JUNIOR SUITE WE HAD Y- FI IN OUR ROOM AND A MINI FRIDGE.WE ENJOYED THE ADULTS POOL AND POOL BAR –BEACH BAR IT WAS CONVIENENTLY LOCATED NEAR THE JR SUITES .THE BEACH HAD SOME SEAWEED ON IT THAT WAS RAKED INTO PILES DAILY AND HAULED AWAY EVERY OTHER DAY. THE BEACH WAS A GREAT PLACE TO RELAX WITH WHITE SAND, PALM TREES AND THATCHED UMBRELLAS FOR SHADE IF YOU NEEDED IT. THE BEACH BAR IS ONLY A SHORT WALK AWAY WHEN WE BOOKED THIS TRIP WE READ ALL THE NEGATIVE REVIEWS ABOUT THE FOOD AND WERE CONCERNED . THE FOOD WAS VERY GOOD. WE ATE AT THE BUFFET FOR BREAKFAST, IT HAD ALL THE NORMAL AMERICAN FOOD INCLUDING A GREAT OMOLET BAR AND A MIX OF MEXICAN FOOD.WE ATE LUNCH AT THE BUFFET AND THE IGU...
We enjoyed everything such as the food, the shows, the beach, the piano bar (excellent)... I can't wait to come back next summer.
Overall the Melia was okay to average... we realized that traveling with a group of people we would have to comprimise certain amenities, but this was WAY below my expectation levels. Upon check in our room was not ready - we had to wait almost 2 hours for our room - regular check in is 3pm & we still had to wait until 4pm to get into our room. The front desk staff left much to be desired for with their efficiency, ability to answer questions, sense of urgency & basic friendliness. The room was decent & clean. Only 2 'English channels' on TV & one of them was often staticy & signal would go in/out. No refrigerators in room, but were indicated in trip contract. No clocks in room. Phone was not working for half a day. One day we had no water for several hours. The next day there was no hot water for several hours. Did not have a 'do not disturb sign.' The bed was extremely firm & I did not sleep well all week. Cleaning staff did the basics, but you could tell they did not thoroughly cl...
Nice resort, however, being the divers that we are, I think we will stay at a dive resort where we can do shore diving. We stayed here because our friends usually stay for the golf and we thought we would give it a shot. i love the adult only pool and the beach is nice. Beach water wasn't the gorgeous blue that you envision...it was a dark muddy water and the blue was just beyond that. Food was as expected for an all-inclusive. Staff was super nice!
My girlfriend and I stayed here because my son was getting married and had already made plans based on the ceremony being staged at the beach of this place. I was a little concerned after reading a few middle-of-the-road reviews, but we wanted to be able to have meals with the bride and groom so decided we could live with it, especially as we would only be here two nights. I was pleasantly surprised as this place has nothing to be ashamed of. The desk staff were very pleasant and helpful, speaking very good English. The hotel is painted in bright colors common in Mexico. Our room was on the ocean side and was quite nice and roomy. Bed was firm, which was fine with us. The maids did a good job cleaning up and left us extra bottles of water when we asked. Being all-inclusive, the food and drinks were part of the package, which allowed us to not have to keep paying each time we wanted a drink or meal. The bartenders made some potent margaritas (on the rocks) and upgraded the brand of alco...
I had all inclusive with golf. Everyone in our group which totaled around 21 had to fight with the front desk for the golf. If we didn't have a copy of it we probably wouldn't have gotten it. It was even on there own web site for the rest of December but they still tried to bock on it. The buffet was OK but very little selection. Hard to get top shelf liquor unless you complained and tipped the bartender enough. Beach was great but the water had some debris which made it hard for snokeling, although just west was great snorkeling behind a break wall. Also they apparently took out the bar TVs so we counldn't watch any football games. The music played was also not very good.
We love the island of Cozumel and have made many trips over the years. The past three times that we've went, we stayed at the Melia. The hotel sits right on the beach. No road between the resort and the ocean, unlike some of the other resorts. The food quality has improved over the years, we were extremely satisfied with the food. The staff is top notch. Everyone was so kind and willing to please. We have a 5 year old that travels with us and we feel safe with him here. The room is clean, and the shower was great, but the beds could use a new mattress. Overall I have a feeling that the next time we look to visiting cozumel, this will be at the top of our list.
Great staff - very friendly and helpful. Good breakfast. Nice bar and courtyard. Far enough back from main boulevard at the water to be quiet, but still close to many restaurants, the main square, etc. Good wifi. We stayed for two weeks, and were always treated well. Would stay here again. We agree about Oscar being awesome. Can't really think of anything. Oh, because our room was on the courtyard, there was sometimes some noise from down below at night, but it wasn't really bad.