Loved the pool, spa and gym facilities. They have a nice open, relaxing terrace feel. TJ's is a nice restaurant and convenient. The executive floor is affordable and includes breakfast and evening cocktail hour--a good value. Rooms should include a minibar and on-demand tv.
The location was excellent,staff friendly, and service was great! Loved the cookies when we arrrived! Our shower faucet was totally broken and when we mentioned this at checkout, we were charged only half the price for the night...a very nice reaction!
Hotel facilities were good and room was comfortable. Although outside of the city centre there were plenty of placed to eat locally. Check in was slow. Could not understand why we had to wait 2 hours for our room to be available. Check out is 11am and yet they did not have a room available until 3:30 in the afternoon.
Staff very friendly. I would definitely use this hotel again.
Staff was excellent. Bed was very comfortable. Room size good value. Free Internet!!
The room was enormous! Beautiful views, very clean hotel. Great service.
Good location. Hotel staff very friendly. Rooms are well maintained and roomy. Always enjoy the cookie at check in. Wish they would have a mini fridge in room.
We were very disappointed with this location. We don't get to travel very often so we were really looking forward to staying in what we thought was a "nice" hotel. This location shouldn't be able to have the Hilton name. We stayed in a room that was very damp and had mold growing in the bathroom. I'm sick now from staying in that room. When we told the guy at the front desk, he did say that we was very sorry, but didn't do anything else. We will not be staying at this hotel anymore.
We didn't stay but a night but really loved the pool area and the bar/restaurant. Our server was very nice and everything tasted great. We picked the cheapest room option so we knew it wasn't going to be fancy, but still very nice and clean. The beds and pillows were much more comfortable than I imagined. Very pleased with our stay.
Friendly and helpful staff, excellent continental breakfast, clean facilities, great location
Location was great. The rooms were clean. No microwave, but refrigerator in room. Staff greeted us each time we came in and were very helpful. The staff at front desk were friendly and helpful and very nice. I had called front desk from my room to cancel a day early and was told they were booked solid and turning people away and that I could leave early, but would still owe for the room. She was not particularly nice about it. We were told we could cancel 24 hours before when we had purchased online. However, when we did check out, the lady at front desk this time (different lady) was very nice and said there was no problem with us cancelling a day early and that we could in fact get reimbursed.
The room and location were fantastic. The staff was weird esp. the overnight staff. We were there for a pre Valentines Day excursion. We are adults and we smoke so we were in our car discussing something funny and the overnight manager (presumably a politically correct college student) mistook my wife smacking me on the arm as some form of domestic abuse and called the police. We were horribly embarrassed and will stay somewhere else next time.
Room was new, clean, modern an quiet; great hot free breakfast with starbucks coffee; friendly staff!
very convenient new, clean and easy to stay there
Room was wonderful, comfortable, modern. Nicely appointed. Staff was very nice. Breakfast was better than the average free breakfast, more choices, good hot choices. Very convenient to good restaurants and shopping (walking distance) and centrally located in the Charlottesville area for easy access to bypass and surrounding areas. Only complaint was the cost of snacks at the front desk. More than $2 for a soda, and $2.50 for a tiny cupcake. I strongly suggest making sure you stop somewhere and bring in your own snacks. No vending available in halls, only ice.
The hotel was very clean, the staff helpful and knowledgeable about the area. Great location good proximity to nice restaurants.
Clean and friendly staff Nothing
Location and amenities Over all pleasant stay. Clean nice rooms.
The location was perfect for dropping my son off at UVA. It was close to campus and also central to the shops we needed to pick up supplies. The room was clean, comfortable and modern, even had a mini fridge. They had some sort of 'air freshener' or scent they were blasting in the entry doors and lobby. It was a very strong smell and while it wasn't an unpleasant odor, it was like being stuck in an elevator with someone wearing too much perfume.
Air conditioning was not working. Hvac unit ran all night. Room was very hot
I love the hotel's theme and decor - rustic collegiate. The bed was very comfortable and the curtains blocked out a lot of light! The location was great - just around the corner from UVA and a leisurely walk to the downtown mall (about 1 mile). The staff was welcoming and helpful. I'd definitely stay here again!
Las habitaciones deben tener las cortinas cerradas en todo momento para mantener su privacidad - que hace que la habitación muy oscura y aburrida. Selección de canales de televisión por cable podría haber sido mejor.
Gran ubicación. Hotel viejo pero las instalaciones son agradables. Desayuno continental disponible, pero fuimos a cenar al lado. Me alojaría aquí de nuevo.
Right off the bat, every staff member was extremely friendly and helpful. The room we had was extremely clean and the bed was comfortable. The sheets were soft and so fresh you could smell it. Breakfast every morning was great and tasty. We took advantage of the free shuttle service to downtown for dinner. We can't say enough about how great our experience was. Thank you
The staff was so warm and helpful. Kudos to William at the front desk! The room was clean and well appointed. Completely met our expectations.
I enjoyed my stay here, the staff were friendly and welcoming.
Front desk staff were very welcoming and helpful to us as my son and I visited UVA for Days on the Lawn. Our room was clean and seemed recently renovated. The space was well designed. My favorite thing may have been the eggs at breakfast: scrambled with ham and cheese! Yum! All in all an excellent experience. I will definitely come again.
Spacious, tasteful room with a private patio overlooking the lake. Beautiful grounds, quiet, peaceful, yet only 5 minutes to downtown Charlottesville.
We loved our stay. Friendly staff, comfortable room, bed, and porch. Outstanding sorts facilities, close to town and Blue Ridge mointains, affordable breakfast, breath taking surroundings. ,
restaurant very good-- gluten friendly ---staff attentive ---but can be in a rush at dinner time view from the room --- terrible looking over roof with equipment
Room amenities and bedding comfortable We paid for a room with a view and balcony and got neither.
Paths for walking. Spa amenities very nice. Room service breakfast was not hot. It is a long way from their kitchen (have to go outside) to many of the rooms but they should have some kind of hot box to account for that.
Overall it was a nice stay. The restaurant was very good as well. The only reason it didn't get 5 stars was the noise level. Asked for a quiet room, got placed next to a staff closet. This door was repeatedly slammed from early to mid morning. Sleeping in was one of the goals of the getaway so that wasn't awesome. Overall great hotel though, nice facility, plenty to do on the grounds. Would go back, but would ask for a different room.
The overall vibe of the hotel is very calm and peaceful. We really liked being able to walk to the restaurant on site and spa site from our room. We stayed in a lake view room with a generous patio, just wished it was warmer for us to spend more time out there! The room was clean and very spacious. The staff at check in/out were very hospitable as well as our servers, Daisy and Nancy, at the Old Mill Room. Honestly, our stay was excellent. My only gripe would be beyond the control of the hotel.. Some of the others guests were a bit uppity. It made me uncomfortable to watch them talk down to the staff.
Very close to everything...we went for a trip to the vineyards, family friendly, very clean, staff was great and accommodating! Coffee could have been better but hey it was free haha other than that no real complaints at all thank you for a great time
Front desk reps were excellent - extremely helpful and friendly. Liked the rooms, lobby, breakfast, free wifi, use of business center, etc.
We were only at Fairfield for a short time, but was definitely impressed. I was pleased to see the quality of the facility for the price I paid. Can't say I disliked anything about Fairfield Inn. They even let is check-out late, which allowed us to fully rest before heading back down the road.
The location was close to where I needed to be. The rooms were dirty. The first room 423 wasn't cleaned properly. There was hair in the bed and in the shower curtain. Maintenance had to be called to fix a drain stoppage. we moved to another room that also had hair in the bed and mold in the shower grout. We assumed any other room wouldn't be better so we didn't move for the third time. Horrible
Location Hotel is old and runned down EVEN WITH the renovations. MOST of the tv channels are partially scrambled and unable to be viewed. I had to change rooms twice until I was able to find one with a working AC unit (the unit would shut off after running for about 3-4 mins and wouldn't come back on). The lady at the bar obviously has been there way long and I observed her complaining about her boss. There were ants all over the bar and the philly cheese steak was bad. There are many more similar priced hotels in C'ville than this one. I would recommend you check them out first.
Helpful staff, clean, Food on the dull side
Staff was very nice. Rooms were clean. Restitant was nice good food
The staff was friendly and very accommodating. I will definitely stay there again, soon. It's right next to Starbuck's and large selection of eateries. Nada
The hotel and room were spotless. Room was quite large, extremely comfortable bed and bedding, nicely laid out, beautiful view of pond with white swans and ducks.. I requested a quiet location and they happily accommodated me. I'm an insomniac, and 10 minutes of continual noise means being awake for several hours. It was extremely quiet, so this was wonderful. The lighting in the very clean bathroom was also better than average for putting on makeup, & lots of counterspace. . Staff was very friendly and helpful. Overall it was better than I anticipated. Definitely returning. WiFi in room very slow & cut out, I gave up using my device. No complimentary continental breakfast, coffee and tea only. We don't eat a full breakfast, which was the only option, and it's not worth paying $11 per person for a muffin and banana. Fortunately, there is a Starbucks 5 minutes away at the top of the hill.
Room is spacious and well equiped. The exercise room is not very big, but I liked the equipment they had.
got bed bugs
The room layout was perfect. Separate sleeping and lounging area. The bed was very comfortable. I didn't want to get out of bed!
I GOT BED BUGS!!!!!!
Friendly helpful staff. Studio room was very spacious and well equipped with full size fridge, dishes, pots, cups, glasses, silverware. Very quiet room. The complimentary breakfast buffet was the best we ever had in a hotel. The air-conditioning was a bit noisy.
location the room is pretty big. but very noise. also, the toilet paper was near running out at very beginning.
Location was excellent. The Staff and the facilities could not have been better.
Always a great stay. The ladies who put out breakfast, Susan, Maria, Bernadette welcome new or returning guests with charm and warmth, starting each of our days with a smile. People at front desk also very nice.Marisa went several extra miles for us.
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This was a nice hotel convenient to downtown and UVA. They had an excellent, free breakfast buffet.
Easy to park. Walk to restaurants. AC was good and not too noisy. Clean. Bathroom was too small.
The hotel is clean, great lighting inside and out and has a very helpful staff. Breakfast is an added plus. No.
This was a very nice hotel with very friendly staff. The bed was the most comfortable that I had ever laid in. The hotel was a little bit off the road and the entrance was a little hard to see. We ended up using the back entrance just for ease of getting around town.
The shuttle to the train station was very convenient and both drivers that we met were very polite.
255 words aren't enough. Everything from the clean welcoming lobby, dining room, beds..this place is awesome. I got a great rate with my AARP card. Dinner Breakfast was great..fireplace, fire pit on patio, indoor heated pool, hot tub, wonderful staff This place is wonderful new and clean. Only negative I can even imagine is that it sit back off of main road...but you are seconds from the main roads. This place is so worth it.
Full kitchen, free evening social with food, wine and beer
This is a newer hotel in the area and it was great. Everything about the room was perfect.
I was visiting Charlottesville to attend a concert. The staff was so amazing and made the experience top notch from the check in to providing a shuttle to and from the concert.
Great Room/Gym/location Very Loud, hard to rest due to children and Pets.
the rooms was the nicest I stayed in but they never came to clean our room or my friends room. At 4:00pm we asked for towels said they were short staff they will try to get to our room. By then we had to get ready for a weeding. The hotel itself was great my truck was hit in the parking lot they told us three days in a row they would view the cameras and give us a description of the vehicle and lic# that hit us the very first night.Never got back to us this is not saying much about the staff or manager.
cleanliness, location. Food could be warmer
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Clean, large room with a ceiling fan (big plus). Nice large shower.