











Código IATA | UA |
---|---|
Rutas | 2183 |
Ruta principal | San Francisco a Chicago O'Hare |
Aeropuertos en los que opera | 214 |
Aeropuerto principal | Chicago O'Hare |
Desventajas: The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime.
Ventajas: Leg room on the regional jet actually was better than that of a larger plane.
Desventajas: We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food.
Ventajas: Good crew on both trips
Desventajas: No crying children
Ventajas: The flight crew was friendly and smiling.
Desventajas: The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible.
Ventajas: Cabin crew was very professional and looked after everyone well from boarding to de-planing.
Ventajas: Very comfortable B777-300 got me to catch some much-needed sleep on my flight, even with a lot of people on-board!
Ventajas: Love the new premium plus. Comfortable.
Desventajas: 777 overhead bins suck.
Ventajas: Cookies are delicious
Desventajas: I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit
Ventajas: The flight attendants were nice enough and the snacks/beverages were average/as expected.
Desventajas: This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable.
Desventajas: Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX
Ventajas: Fast boarding
Desventajas: Wi-Fi could be better with no interruptions. My movies were interrupted 2 times.
Desventajas: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.
Ventajas: I like the space between chairs and the little things that made the trip a good one
Desventajas: Better food
Ventajas: Seats were comfy and super clean
Desventajas: The staff never greeted us or said good bye. They
didn’t really smile at all. Didn’t really seem to be happy or acknowledge us
Ventajas: Seats comfortable. Cabin and bathrooms really clean. Crew friendly and efficient.
Desventajas: Pockets on back of seat need to be bigger/deeper.
Ventajas: The crew was nice and came by often.
Desventajas: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.
Desventajas: Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space.
Best Airline
Ventajas: Inflight movies
Desventajas: None
Desventajas: Breakfast for economy:))
Ventajas: staff was nice
Desventajas: it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ....
Ventajas: Crew
Desventajas: The stretched 757 is a crowded cramped uncomfortable airplane.
Desventajas: Too much time wasted in boarding dealing g with carry ons.
Desventajas: Make sure all passengers can watch movies
Ventajas: Flight on early and arrived early.
Desventajas: Food options. None offered not even some pretzels.
Desventajas: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.
Ventajas: Everything was fine, I would probably take the flight again but nothing was above average
Desventajas: Boarding could have been more organized
Ventajas: nothing in particular
Desventajas: cold, inattentive crew, United premium economy product is not worth a pretty penny it charges
Ventajas: Boarding was on time and ran smoothly. In flight crew was friendly and attentive.
Desventajas: More than one and half hours delay, at least they flight attendants should offer customers more than just a drink
Ventajas: The flight was great. No complains to the crew.
Desventajas: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system.
Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information.
I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.
Desventajas: Dirty
Ventajas: The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary.
Desventajas: Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”
Ventajas: Convenient route, great United Polaris lounge at SFO for business passengers.
Desventajas: The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open.
Ventajas: What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!
Desventajas: See above!
Ventajas: Crew was good
Desventajas: Bad baggage claim info
Ventajas: Not sure I can comment on this particular flight.
Desventajas: On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel
Ventajas: Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans.
Desventajas: Be on time
Desventajas: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.
Ventajas: Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather.
Desventajas: The seat was the usual uncomfortable coach seat.
Ventajas: Nice attentive crew
Desventajas: N/A
Ventajas: The boarding was quick and orderly.
Desventajas: Could prove in-flight entertainment options
Ventajas: Good food. Great crew members.
Desventajas: Terrible boarding process, awful food, rude staff...literally one of the worst flights ever
Desventajas: The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out.
Desventajas: More leg room and more shoulder room.
Ventajas: The crew was very pleasant.
Desventajas: The flight was delayed for some reason (they kept changing) and I am really fed up with United allowing people to bring two pieces of cabin luggage onto small aircraft.
Desventajas: Less crowded, with better two-bag carryons enforcement forces coach and more latitude for First Class.
Ventajas: The crew was amazing and plenty of room. Good food!
Desventajas: Flight was significantly delayed as a result missed my train
Desventajas: Bigger seats would've been better
Ventajas: Very courteous crew!
Ventajas: The flight was on time; other than that, nothing was good.
Desventajas: Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!
Desventajas: United, along with American, is a horrible carrier, and the next time it files for bankruptcy, needed to be allowed to remain our of business. The employees don't care about service at all, it's no longer part of their culture.
Desventajas: My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers.
Desventajas: May be better food choices. Overall I was happy with the flight!
Desventajas: The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars.
Ventajas: Movie choice
Desventajas: Man flight was rude for me reason
Desventajas: Took 2 hrs to get a drink after we took off. Need more help.
Ventajas: I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices.
Desventajas: What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane.
Desventajas: Seats are getting smaller. Cross country you would think and except that attendants would offer more service. Not happening, sad.
Ventajas: Crew worked hard under difficult circumstances but flight was not well equipped
Desventajas: First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable.
Ventajas: Cabin crew was very professional and looked after everyone well from boarding to de-planing.
Ventajas: Very comfortable B777-300 got me to catch some much-needed sleep on my flight, even with a lot of people on-board!
Ventajas: Love the new premium plus. Comfortable.
Desventajas: 777 overhead bins suck.
Ventajas: I like the space between chairs and the little things that made the trip a good one
Desventajas: Better food
Ventajas: Seats comfortable. Cabin and bathrooms really clean. Crew friendly and efficient.
Desventajas: Pockets on back of seat need to be bigger/deeper.
Best Airline
Ventajas: Inflight movies
Desventajas: None
Desventajas: Breakfast for economy:))
Ventajas: Flight on early and arrived early.
Desventajas: Food options. None offered not even some pretzels.
Ventajas: Boarding was on time and ran smoothly. In flight crew was friendly and attentive.
Ventajas: The flight was great. No complains to the crew.
Desventajas: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system.
Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information.
I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.
Ventajas: Convenient route, great United Polaris lounge at SFO for business passengers.
Desventajas: The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open.
Ventajas: Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather.
Desventajas: The seat was the usual uncomfortable coach seat.
Ventajas: Nice attentive crew
Desventajas: N/A
Ventajas: Good food. Great crew members.
Desventajas: More leg room and more shoulder room.
Desventajas: Less crowded, with better two-bag carryons enforcement forces coach and more latitude for First Class.
Ventajas: Very courteous crew!
Desventajas: May be better food choices. Overall I was happy with the flight!
Ventajas: Good crew on both trips
Desventajas: No crying children
Ventajas: Cookies are delicious
Desventajas: I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit
Ventajas: Fast boarding
Desventajas: Wi-Fi could be better with no interruptions. My movies were interrupted 2 times.
Ventajas: The crew was nice and came by often.
Desventajas: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.
Ventajas: Crew
Desventajas: The stretched 757 is a crowded cramped uncomfortable airplane.
Ventajas: Everything was fine, I would probably take the flight again but nothing was above average
Desventajas: Boarding could have been more organized
Desventajas: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.
Ventajas: The boarding was quick and orderly.
Desventajas: Could prove in-flight entertainment options
Ventajas: The crew was very pleasant.
Desventajas: The flight was delayed for some reason (they kept changing) and I am really fed up with United allowing people to bring two pieces of cabin luggage onto small aircraft.
Ventajas: The crew was amazing and plenty of room. Good food!
Desventajas: Flight was significantly delayed as a result missed my train
Desventajas: Bigger seats would've been better
Desventajas: The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars.
Ventajas: I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices.
Desventajas: What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane.
Desventajas: Seats are getting smaller. Cross country you would think and except that attendants would offer more service. Not happening, sad.
Desventajas: The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime.
Ventajas: Leg room on the regional jet actually was better than that of a larger plane.
Desventajas: We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food.
Ventajas: The flight crew was friendly and smiling.
Desventajas: The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible.
Ventajas: The flight attendants were nice enough and the snacks/beverages were average/as expected.
Desventajas: This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable.
Desventajas: Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX
Desventajas: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.
Ventajas: Seats were comfy and super clean
Desventajas: The staff never greeted us or said good bye. They
didn’t really smile at all. Didn’t really seem to be happy or acknowledge us
Desventajas: Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space.
Ventajas: staff was nice
Desventajas: it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ....
Desventajas: Too much time wasted in boarding dealing g with carry ons.
Desventajas: Make sure all passengers can watch movies
Desventajas: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.
Ventajas: nothing in particular
Desventajas: cold, inattentive crew, United premium economy product is not worth a pretty penny it charges
Desventajas: More than one and half hours delay, at least they flight attendants should offer customers more than just a drink
Desventajas: Dirty
Ventajas: The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary.
Desventajas: Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”
Ventajas: What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!
Desventajas: See above!
Ventajas: Crew was good
Desventajas: Bad baggage claim info
Ventajas: Not sure I can comment on this particular flight.
Desventajas: On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel
Ventajas: Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans.
Desventajas: Be on time
Desventajas: Terrible boarding process, awful food, rude staff...literally one of the worst flights ever
Desventajas: The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out.
Ventajas: The flight was on time; other than that, nothing was good.
Desventajas: Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!
Desventajas: United, along with American, is a horrible carrier, and the next time it files for bankruptcy, needed to be allowed to remain our of business. The employees don't care about service at all, it's no longer part of their culture.
Desventajas: My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers.
Ventajas: Movie choice
Desventajas: Man flight was rude for me reason
Desventajas: Took 2 hrs to get a drink after we took off. Need more help.
Ventajas: Crew worked hard under difficult circumstances but flight was not well equipped
Desventajas: First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable.