Friendly, helpful staff and quite restful location!
Front desk staff were very friendly, and the fresh baked cookies were a nice treat! Easy access to the I-90 and many amenities close by. Rooms were small and a little dated. The pillows were super thin and not very comfortable.
The pool room and fitness room was nice. Close to the interstate and some dining areas. Eggs would be nice for the breakfast
The beds were comfortable The overall place wasn't really clean
Housekeeping bothering me every morning while I'm sleeping or in the shower. Never failed to annoy me.
Room was clean enough TV was ancient and poor picture quality, carpet wasn't good. Could hear the plumbing from surrounding rooms. Some dubious characters hanging around outside smoking!! No refrigerator or coffee available. Only ice machine was broken. Vending machine was out of water. Would NOT recommend
The bed was comfortable. The room felt secure. I work night shifts and would've appreciated a curtain over the bathroom light that shone into the room.
convenience to downtown quiet lack of coat hangers no lights on both sides of bed lack of coffee/tea makers in the room lack of balance bar for toilet
The staff was great. Very friendly. The rooms were clean but old. The hotel itself is very OLD and needs some updating. Not many of the outlets worked. The housekeepers only exchange towels and take out the trash. Hotel is located on a very busy road but close to downtown. There was a lot of road noise.
I really liked how nice the staff were. When we got in, they were resolvong and issue with an upset guest but the staff seemed very understanding and remained professional, which is not always easy. Then my sister and I checked in and while there were difficulties with the debit card we used, they were patient and friendly. We had a few questions and got answers right away. They offered us towels and supplies like cookingware and dishes upon request. That was very convenient. There isnt't 24 hour staff, but we didn't need that. We took the elevator to avoid the trash cans in rhe corner of the stairwell. Other than that bad odor, I reallt have no complaints.
Location was very convenient to the AFB and the airport area, but otherwise was kind of far out if you have business in town. Value was great, staff very nice. Plumbing was really noisy, so good luck on sleeping through your neighbors showers.
I like that it has pretty much everything you need. Gym pool hot tub breakfast bath tub to relax, I had a corner room and watched a movie without commercials a total work-cation I only got two pillows. For a queen size bed at home I use about 4.
There was a pool and a jacuzzi and it was located near an event we had to go to I went to plug in my phone charger and saw a bunch if garbage behind the desk. The shower only sprayed half the water the other half just dribbled out into the tub. We asked for new covers for our beds and an ice bucket and more towels, the front desk attendant said she would deliver them to us she never did we had to roll up the old covers and take them down and swap them out and grab the other stuff.all around not a great experience.
Look, it's clean, the staff is friendly, and you're at least within an hour of Spokane if location matters. It was Hoopfest, so this was the only place where a vacancy was available. I booked ahead of time, but still it was expensive, far more than what it's worth. Stay here if you need a place to stay and it's not the one weekend when 50,000 additional people are in Spokane (I was there for an unavoidable family event), and you have no place else to go like we did. The beds are hard, the "free breakfast" consists of cereal and waffles, the pool was questionably murky, the bathroom so small I had to step into the tub to get around the door to get in or out, not enough towels (the two of us each had one towel, not enough when you're also staying with a toddler), and the location incredibly inconvenient if you're in town for a family event and have to drive into Spokane several times each day. Farrrrr too expensive for what you get. I'm also very easygoing when it comes to staying in motels so I don't expect luxury and am glad for a clean place to put my head, but the beds and towels were really ridiculous, and I hate that I spent the same as I would have in Portland or Seattle for a night at a luxury hotel just because they could raise prices usuriously high for Hoopfest. The rest I'm miffed about but I understand the location is good for others stopping for the night, I don't need the pool, and I'm young enough that the bathroom size was a minor inconvenience...until trying to get a toddler into her bath.
The room was clean and comfortable. We really enjoyed the hot tub and pool. The staff were really friendly and helpful. There was a problem with the alarm system the first night that caused it to go off at about 2:30 a.m. We were reassured quickly that everything was ok and it didn't happen again.
I like that I always have a clean comfortable room when I stay and the staff is very nice.
Alyssa, the front desk gal, was very friendly. A guest broke the pool light the day before, so we were not able to use it.
Convenience to both Cheney and Spokane We had a 3rd floor non-smoking room but they allow smoking on half of that floor. From he moment you get to about the 2nd floor landing in the stairwell, the smoke smell is overpowering. The entire floor smelled and when we got into the room, there was a blood stain right in the middle of the bed (not like they couldn't see it when cleaning). We won't stay there again.