El personal era excelente. Muy complaciente. El vestíbulo y el bar están actualizadas. Las habitaciones son muy oscuras. No hay iluminación de techo, sólo lámparas de pie.
Excelente ubicación. Reservamos una habitación extra grande, pero cuando llegamos nos dieron una habitación doble. Dijeron que no podían garantizar el tipo de habitación cuando se reserva a través de terceros. Sentimos decepción. Recomendamos reservar directamente con el hotel, para poder tener la habitación desada.
Loved the casita, the staff was terrific, great breakfast, warm cookies, location, location, location! The fireplace with wood and starter provided was a nice touch although we did not need to use it. fine line between rustic charm and needs work...our casita needed a little work in bathroom . Fitted bedding would have been nice...too many wrinkles and lumps caused by shifting mattress pad and bottom sheet. Uncomfortable for my "princess and the pea" body. Thermostat was set to 75 when we arrived! Turned it down to 60, the heat maintained at 65. Curious about the historic fee, although warned about it at booking.
The employees at Las Palomas are amazing, I can't say it enough! The warm cookies and varieties of complementary coffee are an unexpected treat! The included breakfast is over the top delicious! The rooms are fantastic, every one has a fireplace! I never want to stay anywhere else again!
Elizabeth and Al were most helpful in recommending dining places; we had great food at new and different restaurants. The breakfasts are super and omelets made just to your liking. It is a wonderful perk to have the shuttle service available on a windy afternoon. Location and parking are another plus. The rooms are quaint and colorful but there isn't space dedicated to placement of suitcases during an extended stay.
Food, beds, service, courtyards and sitting areas, warm cookies at front desk and price. The rooms are aging, but not damaged. The sofas were not comfortable at all from worn cushions. I don't have to have all modern...little cozier and not so stark so most of furnishings were fine It was clean and that is the most important along with wonderful customer service.
Walking distance to the plaza and sights of Santa Fe, New Mexico. The only complaint we had was the wi fi didn't work on my computer and they weren't knowledgeable to fix it, but they did have one in the lounge I could use.
Very comfortable, excellent location within the city, for walking around & not having to drive. Wonderful, welcoming staff, especially Tina & Al. Can't think of anything.
Loved super helpful and friendly staff. Good location. Unit 1 was called a "super casita" and it WAS super, full living room, dining room & kitchenette, spacious bathroom & king bedroom. Lovely SW design touches. 200 year old building w wavey floor. Great breakfast, included in price. Parking included in price and directly in front of unit. I was shown multiple other rooms in other parts of their complex (planning a family reunion) and EACH was lovely. We want to come back soon! Internet was free but dreadful. A few lightbulbs out -- but promptly fixed when mentioned.
The breakfast was excellent! The staff were friendly and the location was great. We were "upgraded" to a Casita from a studio. This was disappointment. The Casita smelled like smoke from the fireplace. The place needed a remodel/facelift in our view. Every room was less than what we expected from the website pictures of the studio we reserved.
The management was excellent- so helpful on finding places and things to do. Great breakfast included, as well as free lattes and treats. Truly made you feel like you were guests at their home. The bed was really excellent- super comfortable king.
2 blocks away from shopping, museums, dining and entertainment.
Picturesque, great staff, wonderful breakfast.
The location was fantastic! The shops and eateries was walking distance. The staff was wonderful and it was an warm welcome. My room was cool at night. When I went to turn on the heat, it was only blowing out freezing air.
La ubicación, el personal era muy amable y servicial, desayunos con alimentos frescos, ofrecían jerez por la tarde, edificio y vestíbulo bonitos, habitaciones limpias, confortables, con decoración local, y el aire acondicionado no era ruidoso. Para abrir los cajones había que abrir primero las puertas de la habitación y aun así los cajones chocaban.
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Walk to Plaza and all the shops and restaurants....
The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds. I left a scarf behind in the room and housekeeping was not able to find it.
The location is superb, the ambience was perfect. Clean large rooms, and a lovely view. Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.
I really loved the spa-like feel of the place and proximity to the plaza, all the shopping, restaurants, museums, and community activities. The decor - especially the lounge and the pool area have a resort atmosphere and you do feel like you are treating yourself. I have stayed at other spa resorts. I don't think the Loretto should call itself a "spa" in the title since it doesn't have any sauna, steam room, or similar facilities. When I stay at a spa, I am really looking for those types of facilities. Also, although they were "nice," I didn't feel staff was really game for checking in with guests about their needs. For example, at the pool, there were several groups of guests the day I was enjoying the pool which also happened to be on the weekend of a big fiesta. Guests (including myself) had to go inside to ask for food/bev service and towels were at your own service. If this hotel really wants to be considered a destination for spa travelers, guests shouldn't have to walk into the lounge area in their swimming attire to ask for food/bev service (yes, there is a phone at the pool a guest can use to call the bar for service but it's just as easy at that point to walk 2 more steps into the bar). Food/Bev management, please schedule an extra waitstaff to attend to pool guests on weekends. Thanks! once I did touch base with the bartender, she was very sweet and attentive! oh and also, please offer guests water while they are at the pool especially since many travelers aren't used to the elevation. I enjoyed my stay, thank you.
This was my first time and it was more than what I expect. Service was excellent. Candy and snacks were too expensive.
Location Paid upgrade price for fireplace. Fireplace turned out to be a cut out in wall with one candle ! What a rip off ... Small room they tried to look bigger by full length mirror on wall. Shared balcony with another room...
Valet service was good Food was overpriced and the breakfast was lousy Housekeeping service fee? Are you kidding
The exterior of the hotel and landscaping are easily the best in town. On-site valet parking is quick and convenient, as parking in old town santa fe is very limited. The location is ideal. It's a quick walk to anywhere in the old town area. The rooms are very average and dark. In my opinion, they are very overpriced, as is the restaurant. I expected better decorating in the rooms, considering the hallways and public areas of the hotel are very nice. One person in our party discovered their bed had been thrown-up in the night before and improperly cleaned. When they pulled down the comforter, they were greeted by the offensive odor and put a towel on the bed and found it was still wet. Their night was comped, but that's about as bad as it can get.
Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food. Didn't like having to valet our car.
This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful. Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)
Easy walking to most attractions. Good parking and easy highway access. Friendly and competent staff. Excellent included breakfast (fresh fruit, eggs to order, & great granola). Unique and area-appropriate room décor and atmosphere. Would stay here again. Bed was too high.
location, staff were friendly. there was no real closet to hang clothes in. The space was only 12 inches aprox as there was large square part of the wall taking up all the space. Also they had said there was a fireplace in every room, ours did not have one and we were told there was "a burning ban, anyway"
I liked the Sante Fe style of the rooms and our courtyard with fountain. Breakfast was also pleasant each morning. I didn't like the fact that my smallest room on the property was the same price as my friend's suite, which could have housed both of us for 1/2 the price had we known.
I found the Luxx to be a charming little place. It's off the main drag, which is nice, and it has some great amenities. It's definitely a bargain - if you don't like staying in bland, cookie-cutter chain hotels but still expect a good experience, the Luxx is a great venue. The rooms definitely feel as though they're all unique - and they likely are. Bold colors on the walls, wild patterns on floor, brightly-colored tile headboards, and some requisite mission-style wood pieces to tie it all together. It is different and welcoming. To me, it feels like home. Love that they use key codes instead of key cards - no chance of getting locked out that way. My room had two doors - one for interior access to the hotel and a back door exiting into an outdoor lounge with hot tub access. Not sure if all of the rooms have this setup, but being able to come and go without actually going through the interior of the hotel added to the privacy - I liked this very much. The hotel definitely seems to cater to a crowd that are likely affluent, not travelling with children, and who like something different. I didn't see any evidence of children anywhere and I was easily the youngest person I saw there as well (I'm in my mid 20's). I had no disturbances from other guests during my stay, either. It's a nice scene. Slept great, got to my meeting on time and rested. Great staff all-around. Love this place. Will return as business brings me back to Santa Fe. The parking situation is not ideal, but that's the trade off for the location. I opted to pay for secured parking the the gated parking garage next door instead of feeding parking meters/chancing a ticket. The rate for this is a bit steep ($20) but I found it worth it to avoid being towed, getting dented, or having to get snow off the car. I found all of the parking options to be sub-par even for my very small car. It shouldn't be a surprise in Sante Fe, but if you're driving something big and haven't been before, you'll find the parking a squeeze for an SUV.
The Luxx has an excellent location, tucked away near the Santa Fe Plaza and the Palace of the Governors. Rooms are clean, quiet, and well furnished. Staff are friendly and helpful.
Great price. Great location $20 Extra for parking. Most paid since SF.
Incredibly friendly staff. Outstanding location. great price point. Clean, cool, funky rooms. We had a major airline snafu and had to return for an extra night and they couldn't have been more accommodating. Just a great place. Room was on the cramped side...but we are a family of 5 so were using all of the sleeping space (the master bed area and the pullout couch (actually much more comfortable then that...it's a bed under a day bed, can't recall the name for this) so not entirely representative.
Great little hotel.we booked it for the price..it was such an unexpected surprise.Sam who was working the front desk all weekend was so helpful..
Location Had to pay $20 to park (didn't know that until we got there) Minimal front staff - not there in evening or morning Blinds did not fit window so not very private Would not stay there again
Location about 3 blocks off the plaza. Nice room, large with fridge and micro. Good beds. Only negative was the desk clerk mis-coded the room keys and had to go back and get them re-done.
Great location--within walking distance of most of the museums, and reasonable rates. Surprise parking fees ($8/day), and no restaurant discount because the restaurant is now independent--please remove the obsolete reference. Had to ask the maid to take some of the lumps out of the bed caused by poorly spread foam.
Garrett's Desert Inn is not a hotel in which you spend most of your time lounging in the rooms, contemplating your trip. The rooms are small, with small bathrooms, few windows, and crt TVs. But, the key feature of the Desert Inn is that it's a one-minute walk from the main downtown area of Santa Fe! The rest of the hotels near this area run $300+, which is ridiculous, since you should be sleeping in your hotel, then immediately leaving and walking around beautiful downtown Santa Fe. And that's exactly what Garrett's provides: Their beds are clean, soft, and comfortable. Get a good night's sleep, then spend the day exploring!
Clean room, walking distance to Santa Fe square, nearby shops and restaurants.
Wonderful location, right by downtown. Easy walk to downtown and tourism sites. Lots of parking (although they charge extra to park). Friendly staff. Room was a bit old-fashioned but clean. When you add in the $8/day parking charge and the fact that they don't serve breakfast, it's not quite the deal it may seem at first. Also, the room was quite light at night--there were only blinds, which didn't keep out the lights from the parking area.
location, green chile cheeseburger poor wifi, dirty linens, horrible beds, TV from 1992, beat up rooms, stained floors and walls, paper thin walls. not worth the money at all.
The location was great. Our room was VERY outdated.