Desk staff were very friendly. View from upper floors is nice.
Extremely professional and welcoming staff Really nothing
Beware of Parking. Was charged $27 for parking. You can park on the street for free
Check in fast Common areas shabby and not comfortable, lady's room not clean
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Nice room, great price , good location. Staff is great.
It was beautiful.
The pool! Our kids really enjoyed it.
Friendly staff. Location. Below parking. Starbucks. Rooms. TV size. Rooms!
Pool was closed
El personal era servicial, pusieron las flores en la habitación que les pedí. Nos pasaron a una habitación mejor después de registrarnos, fueron atento con necesidades para hielo y entregas. La piscina no estaba abierta, era fácil perderse y entrar a las áreas de la construcción del hotel. No pudimos entrar en la hora del té, lo que fue frustrante
Descent hotel for reasonable rate The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
A pleasant experience. Will definitely return on return trip.
The warm, friendly staff made the experience for us. Accommodating and genuine! The breakfast value and selection was terrific. We liked how easy it was to hop off and on 95. The room was older, spring mattress was stiff, no remote control and the TV didn't work.
Staff was super friendly, and the bed was great after the our drive.
Had what we needed to rest for the night and the staff at the front desk were extremely helpful and friendly Could not take advantage of the breakfast because we had to leave so early
Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable. Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
The room was ok, breakfast was nice. We booked this before going on a road trip because of its proximity to I-95 and because they were listed as Pet Friendly. When we got there we were told that there would be an additional fee of $50 and that they were no longer pet friendly.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
beeing very close to vcu being in the downtown
clean and nice the heater made way to much noise. hard to sleep.
We stayed only 1 night downtown.....but it was wonderful. Valet parking was quick and courteous. Front desk employees were friendly and helpful. The shuttle service was a wonderful bonus since there is so much to do in Richmond. The room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the staff courteous. Would definitely stay again.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Friendly atmosphere The price
The decor and facilities were charming and attractive. The staff was friendly and attentive. Breakfast options were good. The only downside was parking, which was basically impossible to find without paying for valet parking.
Close to many Civil War Museums. Edgar Allen Poe lived across the street. Was a frequent visitor. Breakfast area was unattended. Trash piled up in can. However, I would stay again and recommend to others.
The carriage house rooms that are disconnected from main Inn is where I stayed and it was lovely. The room was clean, the bathroom newly remodeled, the Queen bed soft and inviting. I had to leave before the included breakfast but I liked everything I saw. The area was near downtown but still a bit sketchy. I started walking to find a cafe or restaurant but then thought better of and turned around. The parking was valet for an extra $12 or street parking but if you parked on the street (if you found any) you would get towed if you didn't move by 7am or 8am.
Room was excellent but had no mini fridge. Only window in the room was painted shut.
location price, old.
In room refrigerator made an awful noise, had to unplug
Never disappoints with convenience, location, charm. Had a different room this time, garden suite, and liked it. Spacious room, very comfortable bed, no noise issues. Lighting in the bathroom was a bit dim, but otherwise great.
Wonderful venue. Very historic. Staff was very helpful checking our luggage for the day. No self parking
We were originally placed in a ground floor room (after requesting a room on a higher floor), which was dark and had a window into the hallway corridor. It felt as if you were in a dungeon. After our first night (of a two night stay) we discovered two bedbugs in our bed. We immediately notified the front desk which kindly agreed to change our room. Although the second room we were placed in was much nicer and on the top floor of the hotel, our stay was less than comfortable given the fact that it was difficult to sleep when imagining bedbugs crawling in bed with you. The hotel staff did not offer to compensate us in anyway for our troubles other than a gift mug. Although the hotel was booked for the weekend and we had heard good things about it, I would strongly recommended finding somewhere else to stay if visiting Richmond.
Price, and location specific to event I was attending. Very inflexible and relatively early check out time 11am only negative but well offset by price and location.
It was comfortable . the staff was super & pleasant enjoyed my stay No place to park
Location made it easy to walk to nearby attractions, restaurants and bars. Old town feel and culturally diverse area. Felt safe with strong police presence. Not a downside really, but no easy way to carry luggage to room. Uneven walks and paths for us that like our rolling luggage. You get what expect from a hotel built in the 1800's. Neat place. Rooms are dingy.
La ubicación y aire acondicionado Hacía mucho calor en los pasillos. Por encima de 100 grados cuando estuve allí. Al ascensor le costaba funcionar
Ubicación El baño estaba un poco gastado y sucio
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Nothing I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.
Location was very convenient to dining in Short Pump.
Everything is great.i never left the hotel and was very happy the entire time. Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy
Clean, new, comfortable, nice staff, great breakfast. I'm a picky traveler with high standards but I can't find anything to comment negatively on our stay.
Nice, clean well maintained facility. They were able to check us in early, glad this was possible - it was a very long day of flight issues. Pool area was clean. Nothing we didn't like - tip, balance your pool chemistry. Chlorine odor should not be that prevalent. Thanks
Great reception upon arriving. Quick check in. Great property, i.e., clean, conveniently located, clean room, great breakfast and just overall a great experience. Highly recommend this hotel to anyone looking for a great place to stay and not wanting to spent more of their budget on a hotel stay than necessary. My choice on my next visit to Richmond.
The staff was friendly. The room was a nice size and clean. The bed was uncomfortable.. the mattress was hard, the pillows were flimsy, and the blanket was too thin. The hotel pool area and breakfast area were packed with kids so we did not use either.
The location was great for the U of Richmond graduation. The rooms were generously sized with a kitchenette. The pool and jacuzzi were very nice. Breakfast was standard but very good with very friendly staff. All over, a great 2 days. Nothing really.
The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel. I had no issues with any aspects of this hotel.
Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!! The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!
Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy! The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.
The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
It felt like home No
This Hyatt is modern, clean, and in a perfect location! The room was large and contained a refrigerator, stove, sofa bed. It was very comfy. The location was perfect! Adjacent to a huge mall with excellent restaurants ! They just need better pillows. I usually carry my own pillow with me and I wish I had it this time.
This guest did not leave comments about this hotel.
The parking spaces are limited during the day due to the mall location.
The room was great. Spacious and great quality. Matched the star level Parking!!!!
me and my fiance spent our 3rd yr anni here check in was very quick and easy the room was great it was just very lovely.
Excellent pool and patio King room was small.
Location Breakfast buffet not good. Ran out of food sat and waited forever for more food not worth it. Room not ready at check in. Front desk fat dude lied about check in time. It's 3pm!!!
Check-in was fast & easy. Room was very nice, clean, comfortable, exactly as advertised. Front desk staff excellent and the breakfast was wonderful. The convience to the shopping can't be beat. Parking is a little tricky as you share with the shopping mall.
Very clean, we stayed in a newly renovated room. Great staff, all friendly. Made to order omelette station on weekends The TV in the bedroom broke on our second night, but it was fixed for the third night.