This hotel is really in need of a major rehab. The pool had scum floating in it.
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Close walking to shoppimg and restaurant's.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Nightly parking fee on top of room rate, excessive charge
Personal amigable, habitación limpia. Definitivamente una buena estancia y se lo recomendaría a otros.
El colchón era genial en la segunda habitación, y el personal fue muy agradable El aire acondicionado sonaba como si alguien estuviera pegando con un martillo, que pueden para arreglarlo, pero me dijeron que no había nada malo, cuando empezó de nuevo pedí que me cambiaran de habitación, la nueva habitación tenía también sus problemas con el aire acondicionado
Edificio descuidado Los ascensores olían mal y no funcionan bien Toallas sucias Cuarto de baño con accesorios rotos Dos lámparas sin bombillas
Muy buena relación calidad precio
La ubicación es fantástica, bien renovado. Las habitaciones nuevas junto al spa principal tenían un aspecto genial y nos alojaremos en uno de ellos la próxima vez. Un poco ruidoso por la calle principal, pero no es un gran problema.
muy confortable, cama muy comoda, baño grande, y terracita con salida a la piscina. cerca de la zona de restaurantes de palm springs.
Limpieza, confort. Las piscinas y Spas del jardín y sus amplios horarios. Poder hacer una barbacoa en los jardines. Nada. Todo perecto
Me gustó el aspecto del lugar todos los brillantes colores Mientras yo estaba durmiendo mi marido se despertó para encontrar bichos en la cama. Lo dijimos en recepción y nos ofrecieron nuevas sábanas y nos fuimos. Después llamamos a la gerente Anna, maleducada y despectiva.
Corriendo Limpia mejor... Sustituir muebles de moda... Pintura
It was spacious, clean, well put together, private. Room service was delicious and came in a timely manner. Staff was polite, modest and extremely kind. I loved everything. Definitely going back.
The rooms were huge, the staff was friendly and helpful. Private, assigned, covered parking space. I would definitely stay here again. We have no complaints/problems with the resort, wish I had booked another night.
The suite was huge... Bigger than my apartment. The kitchen was fully stocked for cooking and bbq grill on the patio. Pool was very clean and the huge balcony had a lot of privacy. The shower in the master bath doubled as a steam room! Room had kind of a weird smell but I got used to it. The tv's were a tad small for the room size.
Great location and it's a large 1 bedroom condo unit with a full size kitchen. It's dated and simply not a 4 star property. Amenities are virtually non-existent in the bathrooms, the bed is ROCK hard, the pillows are cheap and everything feels just out of date. The pools are small and the area around them outdated as well.
It was an amazing experience
The room was better then the pictures. There was a perfect amount of space in the suite. They were clean and the pools were well maintained.
Location, large room size, covered parking front desk staff was not accommodating and somewhat rude. Poor customer service. Would not store bags (so they sat in my car in 90 degree heat). Check in was for 3pm, but room wasn't ready until 4:30pm
Another guest took one of my pool towels and that upset me. I guess there should be extra towels by the pool and that would avoid other guest from taking towels that they did not bring to the pool.
we liked the location; we loved the mountain view from the pool area; and we really enjoyed the quiet, private and peaceful atmosphere of the hotel. Our maid was a sweet girl who was very helpful. We will definitely return to Desert Isle. nothing
For the price you get way more room for way less cost then other resorts it was nice having essentially a suite for the cost of a regular room kitchen and fridge a huge plus. Was nice and quiet at night. Doesn't have some of the other amenities like a mini bar etc but who really needs it with a fully stocked kitchen and fridge
the environment was welcomed and clean the staff was friendly and eager to inform all of the amenities available including amenities that branched out of the hotel to its neighboring hotels that offered many similar amenities in a different environment Nothing to say