When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
the starbucks coffee in the room and the layout of the room itself how old the furniture looked. hotel needs to be renovated! the check in reception desk employees were not as professional as i expected from a Hyatt.
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
Warm jaccuzi, pools Noise
This is one of my favorite hotels in Palm Springs for my husband and I. The grounds are amazing and it's location to downtown is excellent. The hotel is amazing, but the beds needs to better. We moved rooms twice because our bed was squeaky and very uncomfortable. The furniture looks very nice at night, but during the day you can see all the imperfections; it's worn. I can almost put up with the worn furniture if the beds were more comfortable.
I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping. The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.
Loved the calm and stylish vibe. The staff was very friendly and attentive. There are 3 pools which was great! I did see a couple of kids there but I don't think its a family hotel. It has a very quiet, relaxing, chill feel. Food is very well made and delicious, I would definitely recommend and return. Beautiful place. The only thing I can say regarding the room was that there was a dead insect in there, I'm not sure if the room was not thoroughly cleaned or if it got in after but it was dead so I'm assuming it was overlooked by housekeeping. I guess it happens and I didn't make a big deal of it. I know most people love the convenience of valet parking but I would prefer if the hotel also had the option to self park. I asked and the valet attendant who told me I can self park anywhere on the street where available, that is not really an option. Its just better to have access to my car if I need to get anything from there anytime I want. I just think its a hassle to have to be going to valet if I need my car or something out of it.
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
The facility is poorly maintained, old and tired and in need of a gut renovation.
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot water almost our entire stay. Rooms need an overhaul. Hotel Price doesn't match What you get for the money.
Location. The beds were awful. Needs updating. Room would not cool.
Friendly staff. Flexible attitude to make my disabled husband's stay more comfortable. Live music in the piano bar every evening. Charming room and environment throughout the hotel. Good restaurant on the premises. Parking was the only problem. Not much of it.
1. I liked the staff and how they made every effort to accommodate us. 2. Excellent lounge with a fabulous entertainer. 3. Excellent ambience Poor AC Poor Parking
La piscina era preciosa y la habitación era espaciosa. Ojalá me hubiese alojado más de una noche allí para disfrutar de los jardines.
La cama era cómoda, a poca distancia del centro, las normas muy informales en la piscina. No teníamos champú, acondicionador, loción, y la máquina de hielo fallaba mucho.
Restaurantes cercanos y caminata por la montaña a corta distancia No suficientes espacios
Había una enorme cucaracha!!!!!
Cerca de la ciudad Las paredes son muy finas, muy ruidoso
Ten cuidado con la tarifa de 20 dólares por resort. Se les permite hacer publicidad de sus habitaciones por menos. Miran por el negocio solo
El hotel es precioso y las habitaciones cuidadas y limpias, el aire acondicionado funcionaba bien, algo muy importante en Palm Spring. El desayuno adecuado. Nos han pasado 80$ de más en la tarjeta, hicieron dos cargos que no se correspondía con nuestra reserva ni con el precio de la habitación. Al reclamar a través de Booking insistieron en que el cargo estaba bien, pero parece ser que nos han reintegrado el importe indebidamente cobrado ya que les envié por mail mis movimientos.
Excelente relación calidad precio.
El servicio, la habitación, la piscina y jacuzzi abiertos 24 horas. Muy recomendable. Nada, todo nos encantó.