Bed was comfortable, and the valet service was great. Housekeeping was rude and took forever to get to our room, and the pool was tiny with a ton of people there.
The location for attending the OKC Thunder game was perfect. It was an easy walk from the hotel to the arena that was mostly indoors. The bed was comfortable and we both slept well both nights of our stay. Don't feel we were given the Deluxe Room we requested and for which we paid. Additionally, the tub filled up with water as you showered and didn't drain out, even overnight. The bathroom was also very small; large enough for only one person at a time. The counter wasn't even large enough to comfortably hold the bottles of shampoo, conditioner, etc. The toilet paper roll was located in a very inconvenient place that was difficult to reach, and the only place towels could be hung was inside the shower.
The room was clean and comfortable. It was right across from the convention center where we attended Women of Faith.
Great location. Clean. Friendly staff. Reserved a king and was given two doubles due to overbooking. Mattresses were worn out. Given free breakfast for the inconvenience. No hotel parking due to construction. Valet parking was $25. Same price as non-guests.
The location is very convenient in reference to OKCs Bricktown. Room was Tiny and basic. $140.00 didn't even get me a mini fridge. Theread was trash in trash can, and towels were not restocked.
The staff was friendly. Parking options were limited
The breakfast was not free.
Location. Staff was nice Rooms need updated with fresh paint and carpet. Paint unprofessional and vents showing water damage or mold
I booked a king size bed, got two doubles. After asking, i got a new room. New room had trash in the garbage can in the bathroom. And I'm not sure the sheets were clean (bed was not well made and sheets were wrinkled). As weird as it sounds, I was too tired to complain and stayed in the room. one light bulb did not work. Overall, it was pretty dirty.
The staff were accommodating after threatening to leave. Lobby attached to country bar and wedding chapel. A wall of smoke hits you upon entry. Rooms and bed sheets are funky.
Bathtub backed up with water in the middle of the nigj and almost flooded over, was moved to a new room at 4:00 a.m. that didn't have a key that worked. Terrible experience. Don't stay here.
Just a bed to sleep along the highway on a long trip
Well, the price I guess. The AC was good. Found cockroaches in the bedroom. I had to pay for the Breakfast Buffett which was terrible food. The walls had sloppy patch work done on them. Scratches in the bedroom headboard, with the word Help scratched into the headboard, which of course scared my kids. The halls smelled of smoke from cigarettes, when they are no smoking rooms.
Location...... Place reeked of the smell of smoke. Roaches in the bathroom (I saw 2 small ones). Bed sheets were stained. Light next to bed did not work. TV was old and small. Thank goodness I was only there for one quick night.
I like everything The whrilpool not working
Breakfast was horrible. The entire hotel smelled of cigarettes. And they charged me $50 for smoking in a room when I don't even smoke. They are just money hungry.
Nothing The room, staff, clientele were awful. No light bulbs were in the room. No refrigerator temperature was hard to control to get the room to stay consistently cool.
My room was not marked not vacant in their system and a security guard burst in at 2 am trying to kick me out of my room because they booked it for another guest while I was staying. Very unpleasant experience.
Nice facility. Two clubs in the motel. Several swimming pools. I had a prostitute and two pimps beating on my door at midnight. Trying to mug me. Smoking in the hallway. People so drunk they were having to be carried. My tv remote had no batteries. The mattress had springs poking through even with the mattress pad that was for a queen size bed even though I had a king. The front desk told me they had no rooms available but had to book me in because of kayak.
The room that we first got, the air conditioner didn't work and the comforters were all stained. The bathtub didn't really work, but personally I could work around that. The second room we got due to the air conditioner problem, was nicer. It seemed to be newer and cleaner. Also, there were several fights in the location.
The pool and location were excellent. The breakfast was awesome. The lady at the desk on check in was rude. We needed a bed for our daughter we were told that that was not an option unless we switched rooms and if we did that there would not be a room avaliable for Saturday night. So sharing a bed with a toddler because we could not have a roll away bed was not the best sleep a guy can get. Just seemed lke she did not care about customer service at all.
To loud outside. Loud people coming back to the room drunk. Woke up the kids
Way overpriced for what we received, but most staff was really nice we had reserved a double room and got a king bed. Went to restaurant downstairs, ordered a wine, it was out, ordered a beer, it was out. No free wifi, room key didn't work, had to get new ones. Breakfast buffet was ok, but gravy was ice cold..for real.. husband was extremely irritated, for convenience to convention center it was great.
Staff was fantastic very accomodating Noise from the trains
The location was great! The rooms were way too small! --- a night should get you a bigger room!
The staff were very good and worked extremely hard. However, they were grossly understaffed. As a result service was a bit of a disappointment. The hotel is nice enough and the staff works hard, but the finer details that you would expect from a hotel that advertises themselves to be of 4 star quality were lacking.
personal de recepcion una chabala muy sinpatica.habitacion linpia sin lujos pero no esta mal.tiene un balcon .el desayuno me gusto mucho la zona igual pero no hay problemas .
El personal era amable Excelente ubicación Cama cómoda Olía a tabaco rancio Necesita una reforma La entrada no es en realidad desde el exterior
courteous desk and breakfast staff
I travel a ton for work, and rarely have I been in a hotel where each member of staff was so attentive and competent. I especially appreciated the front desk guy with the red beard, the guys that clean up after breakfast, and the hotel manager (I'm sorry I didn't get your names!). I've never written a review before, but you guys made our stay great, and I wanted people to know. The location is awesome too, as Bricktown is just a great place to stay in OKC. This is totally minor, but I didn't like the super bright white light in the room lamps.
New construction. Beautiful hotel. Valet parking only. No where to park
Include parking in price. $12 per car plus tip tends to get expensive.
People nice and it was clean. My husband is a 100% disabled veteran with a no tax card which we showed and was told next morning they would take off taxes. Next morning with a plane to catch we were told we would have to call a manager and that would take time which we didn't have so we paid and left. Should have been taken care of up front.
Very clean. Breakfast included.
Clean rooms Quiet Complimentary breakfast Bed wasn't comfortable I called about pets they told me $35 ended up costing me $75 just for a dog under ten pounds Fridge didn't work
Beds very comfortable.nice separate sitting area. One bed had stains on sheets.
location, cleanliness, friendly staff, nice breakfast, ease of parking
The staff was nice and the location good. The rooms were older and out of date. Full sized towels were not provided but were "available at the pool." None were actually there. When we mentioned this to staff, we were told some were being brought out. None ever arrived.The iron in our room was old, spilled water, and ended up burning my pants (ruining them). The staff was nice about it and apologized, getting me a new iron. However, the manager just said they'd "look into" the problem and never got back to me with any solution for the ruined pants. This place in equivalent to a cheaper hotel, not other hotels moderate hotels. It's not terrible but not what is expected for the inexpensive but not cheapest price.
The staff were very pleasant. The Internet was terrible.
The staff was extremely accommodating, helpful and truly assisted in all my needs... The outdoor rooms for a woman staying alone.
Breakfast was really nice. not the typical hotel breakfast it was above and beyond. We had a problem with the tv at first the staff brushed it off as it was a common problem. But after 30 minutes and another phone call to the front desk staff connected us to someone that could help us. A guest before us had messed the settings up. We couldn't fix it with the basic remote so we were moved to a new room.
I boooked over a month in advance beause we were travleing with kids and I had specific req. which when I re-confirmed 48 hours in advance they told me were confirmed.. when we arrived the hotel was way over-sold...and none of my requests were able to be met.... very very upsetting
The room was very clean and the bed very comfortable! Great Stay!
Grande, de 3 estrellas. Le daría 5 si funcionara la bañera
Limpio, personal amable, las habitaciones eran espaciosas, excelente ubicación, las habitaciones son preciosas.
Me gusta todo el hotel. Habitaciones bonitas y limpias y grandes habitaciones. Las camas eran muy cómodas. Sin duda me alojaría aquí de nuevo. El cuarto de baño era un poco pequeño.