The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
The room was very spacious and comfortable there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us
I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.
Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!
Breakfast was great! Breakfast staff was friendly. Rooms were very spacious! Gym was nice & machines had TVs for use. Room floor was rather gross with set-in stains. TV was standard-def... why would I order PPV? Front desk staff left something to be desired. Cleaners would change towels after requesting they not be changed (trying to stay green)
First opened my room door and was slammed with a disgusting BO smell that lingered in the room the whole time. Told the valet to not take my truck, just running up to room to grab something real quick. Come back down and my truck is gone, with the valet guy saying he didn't take it and didn't know where it was. Then said he didn't have the keys either. You've got to be kidding me!! He finally got ahold of one of his coworkers, who had went ahead and parked it anyway. Then had to wait longer for them to go back and get it.
The hotel is really quite. This hotel is in walking distance from the downtown attractions. It also has the street car and bus line right in front of it. Which is a plus if you don't want to walk. Overall the experience is was good. There is no pool, but the two hotels next doors has a pool. I don't know if this hotel has worked out something with those two hotels so that the guest from theor hotel can use the pools or not, but when I asked about the pool the front desk clerk said we don't have one but the hotels next door do. I didn't bother to check to see if I could use their pool. The parking at this hotel can be horrible at times because the lot appears to be used by all three hotels. Parking is $12 a night regardless if you do self park or valet parking. I recommend doing the self park because during my stay I notice that most of the valet parking people from either hotels were young people. Most of the time they were always running to get someone car when the parking lot was in walking distance. A few times I did see them parking someone car it took them a while to park it correctly in the spot. Maybe it's just me but I have issues with someone rushing to get my car or having trouble parking it. So that is why I recommend doing the self park.
Muy bien ubicado. Personal muy amable. Buenas habitaciones. Buen desayuno.
La calidad de la gente que trabaja en el hotel. la atencion es muy buena. el hotel esta en perfecto estado, limpio, es muy lindo la verdad, y esta super bien ubicado, a 3 cadras muy cortas de beale street que es donde esta todo mas divetido de memphis e imperdible. Tienen un servicio de guarda equipajes, entonces podes salir despues del horario de entregar la habitacion y dejar las maletas ahi, eso es muy comodo. Del hotel nada, es todo perfecto la verdad.. lo malo fue que en la pagina de booking por error reserve 2 habitaciones en vez de 1, y no les importo y me cobraron las 2 igualmente. y no hicieron atencion a mi reclamo.
Gran ubicación. Hotel agradable. Pequeñas camas dobles.
Fácil de recorrer. La comida era buena. Cerca de otros restaurantes No hay caja fuerte, nevera o
Amazing downtown location and excellent customer service. Truly kind and warm staff, clean and crisp room, and refreshing kid-friendly pool. Will absolutely stay here again.
Parking would not work every time
Location was great. Easy walk to Beale Street. Having shuttle available was a great option as I have heard Memphis can be dangerous at night. Staff was very friendly. Room was great for price. We were able to park on street for free until 8am. that was nice. Pool was outside and one had to go outside of hotel to access? fitness center looked nice and was included in price of room.
We had a most enjoyable stay but were most impressed by the helpfulness of the front desk staff who dealt with their dutires with the right balance of effieciency, patience and humour
Okay location to downtown, a good alternative to other hotels when they are booked up. Being right next to the expressway, we asked for a quiet room but it was way too loud even though we were given ear plugs.
Staff were friendly. The coffee shop was mediocre. The furnishings were worn. The food poorly reheated in a microwave. We cleaned the mat in the tub before we would let the kids in it. Carloads of single local women seemed to be arriving about the time it got night. Parking in the lot was extra, that was not mentioned in the price quoted to us.
Friendly staff and great location. At times the front desk seemed under staffed, the gift shop selection is horrible, and we had a couple of issues parking in the lot.
The hotel is conveniently located. The staff was friendly. Noisy A/C unit The shower was broken. We had only scalding water during our stay. We called the front desk to have maintenance check everything out, but it didn't happen before we left. Washing our hair in that room would have been life altering. Updates don't mask the property's age.
Big Cypress Lodge was our favorite hotel ever! Rooms and Bathrooms were big and beautiful! Balcony overlooking the Bass Pro Shop was amazing! Very warm and welcoming. We will be back for sure! We had dinner at Fishbowl, the food was very good, and our waitress was nice but it seemed understaffed. She was the only waitress in the entire seating area where we were, we felt bad for her.
The lodge was beautiful and the amenities top notch. The staff charged us a parking fee (per day) for both rooms when we only had ONE VEHICLE. When we tried to explain this to the staff, her reply was that she couldn't do anything because the room was booked thru hotel.com. This to me was unacceptable. A rip off.
The lady on the late late shift at the front was awesome! Paying extra for parking and lack of comps. Ie. Coffee... breakfast to made a few..
Location, Amenities, Food and Drinks were very expensive. 2 glasses of the least expensive wine $36. I could have a nice bottle for that. Will plan ahead and get my own next time.
Cerca de todas las atracciones. Se puede ir andando. Muy limpio y la zona es segura. El hotel estaba impecable. Los recepcionistas muy agradables. Hospitalidad por la noche con vino, cerveza y refrescos y una variedad de comida (muy sabroso). Amplias habitaciones con cocina completamente equipada. Recomendaría este hotel a todo el mundo
Nada. Hotel terrible. Me sentí inseguro. Gástate dinero extra y alójate en en el hotel Doubletree en la misma calle Todo. Las habitaciones que dan asco. Personal terrible. El desayuno era horrible
Ubicación de la calle Beale He estado allí un par de veces y nunca tuve una habitación con aire acondicionado que funcionara.