El desayuno bufé era fabuloso. Localización estupenda.
No había pasta dental en las habitaciones
Excelente hotel! El personal es amable... Ubicación super! Camas colchones son algo duras.
No pude dormir las dos noches debido al ruido de una discoteca cercana. No volveré a alojarme aquí de nuevo.
Very good hotel for the price Very good hotel for the price
The deal was great , staff and facilities were excellent No
the swimming pool area is gorgeous, and you can feel safe and isolated from the hub....the breakfast is. AMAZING...more of a brunch than a breakfast with soup, made to order omelettes and kick butt buffet with rice and beans,
Great food. Front desk staff spoke English No towels in room. .took 3 calls over 90 minutes to get towels..and each time staff spoke English. ..slow bar service at pool 30 minutes to get a drink ...bring out one guest drink each time ??....Room clean but dated...comfy bed..great linens&toiletries
Room cleaning Bed and room space.
Lobby was pretty and grand Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee
I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .
I thought that I would like the location but that was not the case. Very poor service from the reception staff and the Internet connection was terrible.
Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!
Big and well located. Old rooms, smelly fabric, deficient bathroom.
Location was decent. Hotel was in good shape as far as cleanliness. The breakfast was pretty dang good relative to most hotel breakfast buffets. Receptionist luisa spoke really good English. They gave me late checkout till 3pm! The hotel was a good deal for what I paid. My room was not soundproofed at all. Every voice in the hall, phone ringing in other rooms, doors opening and closing, etc, might as well have been happening in my room with me. They did not have the rooms ready when we arrived despite our having arrived at close to 3pm. One of the rooms was not ready till almost 5pm. The Internet disconnects automatically if your device goes to sleep. A minor annoyance but after the 100th time entering the username/password it got to be pretty aggravating.
Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back
- Employees are obsessed with getting tips and do not miss out on any opportunity to ask for them. They were even willing to add a tip to which I had not agreed to the room service receipt AFTER I signed it. Very bad style. Thus one star rating.
Helpful staff and good location Fees that could be avoided only if they tell you that those are optional
The hotel staff were very nice and helpful. Only half of the staff (approx.) spoke English and we had limited Spanish, but we were still able to communicate. The rooms were totally fine - clean and nicely laid out. Nothing super fancy, but very comfortable and great for the price. It was located about one block from a metro station, which was really helpful, and a 10 minute walk from a supermarket. AC worked well the entire time. Breakfast was great! WiFi worked well. All in all, we were really happy with our choice and would recommend. Bed was a bit firm and there were some cracks in between the window and wall so air could escape/bugs could get in, but nothing worth crying over. No safe in room.
The staff was friendly and helpful when I needed something. They also had English speaking members of their staff., since my Spanish is not fluent. The hotel was very clean in all respects. I would stay at this hotel again when in Medellin. There are restaurants, a supermarket, the metro, and large sports complex in walking distance, and taxi service there is great at a very reasonable cost. The breakfast could use a little help,but.it is ok and included with the room. At the end of the stay they wanted to collect for some type of insurance. I was able to sign a waiver and had no extra cost.. According to my paper work I received from Kayak I did not owe anything at the hotel..
We had three days of no air conditioning where we battled the personnel as they insisted there was nothing wrong. Finally the entire hotel was without air conditioning. I was supposed to have breakfast included in my package..but yet they somehow took this out and charged me $20 American dollars per each within 9 days. They refused to take it off although I had documentation to prove it. The personnel at check-out were rude and unwilling to compromise. I will never stay there again. Totally over priced for nothing. What a waste!!!!!
We stayed one night at the end of a week in Medellin before heading to the airport the next morning. The pool was exceptional and the food was terrific! It was our 30th anniversary and the waiter gave us a special appetizer and desert to really make it special. We will be back!
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.
Beautiful facilities and wonderful service made our stay very pleasant. Between the airport and downtown, so the location is convient. Also, in my opinion, the scenery on this side of Medellin is the prettiest, so the location makes it easy to take scenic trips.
The staff here is amazing and very helpful. Omar , William, Sebastian, the two gentleman that work the front desk, the entire staff at the restaurant, everyone was just so nice to me. I speak little to no Spanish and everyone helped me so much. The hotel has a great complementary breakfast and beautiful views. I really enjoyed my time here. It's located around several great restaurants and a cute little park, perfect for foodies, and then walk it off around the park. I would stay here again! The water pressure was a little low, the "jacuzzi" on the roof... Is more like a bath tub that you have to fill up your self. Which for sanitary reasons isn't that bad...... But it takes 40 mins to fill it up, and the water doesn't get hot :( They do charge you for a guest and some hidden fees. I stayed 16 days had a guest for one day, got a massage, and charged 3 meals to my room and insurance per night, I had extra fees of about $150.00
Clean rooms, friendly staff No cons
Pros: Nice hotel, great location, good price and friendly staff. Cons: Internet WiFi worked the first night and was down for the remaining eight nights. The hotel didn't provide an explanation of the problem or appear concerned with fixing it. Major inconvenience.
Location to restaurants is good but not close to the business centers. Check in staff was a nightmare. They could not find my online reservation despite me showing them the confirmation on my phone and made me wait a half hour at the desk while they called their boss to see what to do. It was late and I was tired after an all night flight. The proper thing would have been to give me a key and figure it out later on their own.
The decor. That's it. The hidden fees they did not describe. The room was $130,000.00 pesos. To have a guest VISIT (not stay) they want to charge $187,000.00 pesos. To smoke in the room $200,000.00 pesos. To use the sauna which is plastered ALL over the website: an additional $130,000.00. So needless to say: their hidden charges exceed the cost of the room. Not to mention the staff was rude and cold. I didn't even stay, I left due to my dissatisfaction.
Overall a super deal for my money. the staff were outstanding, spoke English, and very helpful in every way. Facilities, food, and service were excellent. Location was great, next to major shopping mall, taxi service always available and walking distance to many things. The hotel arranged taxi travel, tour of the city and offered great advice on things to see and do. I wish the gym had more equipment, but local gyms were only walking distance away.
It was located right next to a pet store or an animal adoption place and at times the dogs barked all night which could be heard in the rooms.
Good location, really nice hotel for your money Stuff don't really speak English
Location. Very nice and clean. Great breakfast. Walls are paper thin.
the staff is very helpful and willing to assist wifi is very good... dining is very good located across the street from a shopping center
Is in an excellent location. Very safe area. Walking distance to the prime nightlife area. Rooms and rooftop bar are great. Included breakfast is of decent quality.
The Charlee is a new, high style location is a fun, nightlife location in Medellin. The hotel rooms are smaller, but with a large bathroom and decks overlooking the park. The room is very comfortable, however, the location is quite noisy as it is at the center of a high energy night life area with music playing until 3 am. There is also a great bar on the roof of the hotel with amazing views of the city. The staff was very helpful, many spoke some level of English. They were young, and somewhat inexperienced, but were very welcoming and eager to meet your needs. This is a great hotel if you wish to partake of available bars/restaurants/clubs in the area (one right after the other), but don't expect to get any rest prior to 3 am.
A clean and contemporary hotel, beautiful pool area, delicious breakfast which was included, rooms were nice and clean, a bit sparse but satisfactory. Bathroom clean, simple. Check in staff were courteous and extremely friendly. Nothing I really did not like.
Me gustó la gran mayoría de las cosas, la atención, la comodidad y el buen gusto no me gusto que mi televisor no tuvo señal y el teléfono inalámbrico no servía
Modern design. Boutique hotel chic. Good value. Decent breakfast included. The bed was rock hard. I appreciate a firm mattress, but this was beyond uncomfortable.
Terrace overlooking the city was lovely. Staff seemed unhappy. Tiny windows that were up too high to see out. No twin rooms possible.
Food great! Room very clean Great wifi
Can't say enough about my stay, we were visiting for a friend's wedding and the staff went above and beyond in just about every way possible to assist with transport for multiple friends, check ins for the same, and to address little issues that arose, as would happen with any stay. We felt taken care of the whole while, which allowed us to focus on the reason for the trip in the first place.
Es un buen hotel, bien ubicado y con buena relación calidad precio La unica observación es que reserve una habitación para dos personas con cama matrimonial, pero la que nos asignaron tenia dos camas que aunque comodas no es lo mismo que una matrimonial y no fue posible cambiar la habitación por que no habia disponibilidad , pero para una sola noche esto no fue un gran problema.