Friendly staff, nice decor, comfy beds Tile in bathroom cracked
Location First room they put us in smelled like cat urine and the smoke detector was detached from the cieling and laying on the table. Second room had dirty towels. Will not be returning.
It was absolutely terrible. There were wrinkled sheets, there was a broken air conditioner that sounded like it was being hit from the inside with a hammer. Upon calling and requesting a clean up of the room, no one showed. Totally not worth it.
Excellent location - proximity to Liberty University. Lowest price I could find for large chain hotel. Head manager & front desk personnel was the rudest most arrogant & unpleasant woman I have ever met! We spent four days and her disposition went from bad to worse. You should seriously investigate and replace her immediately. Our room had a broken inoperable safe for security of high dollar belongings. The refrigerator was stuck on high ( control knob broken off and missing) so that anything placed inside froze solid. The bathroom was moldy inside shower and sink hot/cold control knob was broken off and missing. Finally, when asking for additional towels for bathroom, we were told "no, we can only give you two towels for your room." I couldn't believe it!!
Nice room comfy It had Roaches and other bugs
They charged us more booking early then if I would have walked in off the streets
It was clean where it needed to be and bug-free. The breakfast. Did I say the breakfast? The breakfast. What breakfast? Way below today's standards for motel/hotel breakfast. All vending machine buns, no hot water, some dry cereal. This caused the Mediocre Facilities and Value for the Money rating given. Poor value also because though there was room for a rollaway, we were not offered one and instead were required to get 2 rooms for our party of 5.
The Price and location Outdated furniture and room needs updating. Bathroom is small. Our room needs new electrical outlets. Plugs kept on falling out for the lights and our power cords. TV and Fridge cords had to be wiggled to get them to work.
I liked the location of the Travel Inn (Now Hill City Inn) It is right off the highway on Main Street. Staff was very friendly and helpful. The room was spacious and the facility was not crowded. The room did not smell stale and the beds were comfortable. The room needed some minor repairs done and could have used a good deep cleaning.
Me encantó lo acogedor y limpia que era. Estaba inmaculadamente limpio y para un hotel de dos estrellas, que es incomprensible. Nada
Lugar limpio y barato para alojarse para dejar a nuestro hijo en la Universidad. Buen lugar para explorar la zona. Un buen desayuno. No puedo decir lo mucho que me gustó el personal de oficina y el personal de limpieza. Tan amables. La piscina era genial para refrescarse en días de 90 grados
Las habitaciones estaban muy limpias, estaba encantado con el hecho de que fuera asequible y de que el ambiente fuera tranquilo. El desayuno es bueno y el personal lo mantiene bien abastecido. Fueron muy agradables y serviciales.