Friendly staff, nice decor, comfy beds Tile in bathroom cracked
Excellent location - proximity to Liberty University. Lowest price I could find for large chain hotel. Head manager & front desk personnel was the rudest most arrogant & unpleasant woman I have ever met! We spent four days and her disposition went from bad to worse. You should seriously investigate and replace her immediately. Our room had a broken inoperable safe for security of high dollar belongings. The refrigerator was stuck on high ( control knob broken off and missing) so that anything placed inside froze solid. The bathroom was moldy inside shower and sink hot/cold control knob was broken off and missing. Finally, when asking for additional towels for bathroom, we were told "no, we can only give you two towels for your room." I couldn't believe it!!