we order room service, adn the quality and taste of the food was excellent!! and the service very kind.. i was aware not to leave things in the car like gps, laptop, etcccc..and we felt a litlle afraid of going out for a walk... increase security please
I was at a conference - there was everything we needed. The guest rooms were very comfortable - lots of pillows! A few things: A light on the podium in the Grand Ballroom would be a welcome addition. Also the chairs aren't comfortable and they are placed too close together. The escalators were broken. I don't like that you have to go outside, walk a distance, then carry your luggage up stairs to the car, when parked on the roof level.
They need to upgrade their TV's bad!!
The staff was very pleasant - made you feel welcome. The Computer was down at check out so no receipt was available. One was to be sent electronically but nothing has arived.
Proximity to train station, comfortable bed Bathtub wasn't draining, when complained they tried to fixed it but didn't work do they transferred me to another room but I had to get my language myself, the room service guy gave me the key and left. Old painting of the doors.
proximity to bars and restaurants downtown Some house keeping issues in the room
Location was good. Room was clean and spacious. Bathroom was not what was shown in picture. Had a tiny tub and shower while the picture showed a spacious glass enclosed shower.
In town to visit family and the separate living area in our room provided a great place for us to all gather before and after dinner. The entire suite was spacious, comfortable, and clean. The complimentary breakfast was delicious and had great healthy choices. All the staff were very friendly. The location is great and walking distance to some fabulous eateries. Would definitely return.
The hotel is located right downtown and was in walking distance to many restaurants and bars. The rooms themselves were clean and we were on a higher floor in one of the renovated rooms and would recommend this. The only downside were the beds - when I called to make my reservation, I asked for a room with 2 queen beds and was told that is what we had. Apparently, there aren't any queen beds, they are all doubles. We made due but it would have been nice to of been told when making the reservation, it was a girls weekend and there were 4 of us. I also found the pillows were over stuffed and very hard.
we loved the pool area. WHen my 3 year old was disappointed that she was too small to ride the waterslide, the life guards took her to help feed the koi fish! It made her day!
Our family really enjoyed the pool and waterslide
The bed and linens and soaps were fantastic! When I booked on line they did not get my written message until too late.
The pool area was great Resturant food was poor
Convenience of have the room and conference in the same location. Loved the food. The hotel restaurant offers a good variety.
Amplia habitación en la suite. Cama grande de dos metros de ancho. Un pequeño saloncito con un sofá cama, un sillón y una mesa con tres sillas. Tenía nevera, microondas y cafetera. Muy limpio. Y personal muy amable. El sofá cama es incomodo para dormir porque se clavan los muelles.
Se accede fácilmente desde la autopista, tiene buen aparcamiento y está perfectamente equipado para una estancia de pocos días
The hotel was overall decent. The room smelled a little bit smoky even though it was a non-smoking facility, but it was quite endurable. We stayed there just for one night; close to the highway. They had a fridge and coffee machine and seemingly a playstation in the room. Breakfast was good including one serving of toast, pancakes, sausages, and/or eggs. Beside the decent strange smell which somehow every cheap hotel contains it was a nice one night-stay.
Warmly welcomed by staff. Good buffet breakfast. Close to stores, malls. Beds were comfortable. Stopper in bathroom sink was not working. When I booked online I booked for myself, my husband and our 13 year old son. When we arrived there were only coupons for two breakfasts.
Close to restaurants. Your staff were very friendly. There was no pool
The rooms were spacious,bright and clean. The lobby/breakfast area was also bright and very comfortable. Staff were courteous and helpful and the location is convenient - right off the 401. The water was not hot enough.
clean, comfortable room, rewards points, complimentary breakfast, easy to get to, overall good experience, we have used this location several times...jim
Room very clean. Friendly, helpful staff. Free breakfast concluded at 9:30 A.M., too early for weekend/holiday visits.
The rooms and the brrakfast
Perfecto lugar para escapar. Tranquilo, tranquilo y el personal era muy agradable. La habitación estaba muy limpia y nos sentimos como en nuestro propio refugio. No puedo esperar a volver. El aparcamiento estaba al otro lado de la calle en el garaje subterráneo del mercado. Un montón de plazas de aparcamiento en el garaje. No puedo decir suficientes cosas acerca de este lugar. Me encantó!!
The food was excellent There was no heat in the room and it was a cool evening. It was difficult sleeping all night.
that our reservation got lost and we were told there was no room for us when we arrived. reservation was found in the Manager's computer but wasn't at the front desk. very frustrating
Atmosphere- like stepping back in time!
Fully renovated. Like a new hotel but with original character of a beautiful old home. Spacious, good food, rich decor with stain glass, wood trim. Feel like we really lucked out with this reservation.
Very clean, nicely decorated, and spacious. Great amenities such as the fitness centre and Internet access for up to 6 people. I would be satisfied to permanently live in an apartment-style room like this. Room description stated 4 dining room chairs. There were only 2. An open concept that connected the kitchen and living room would have been preferable.
I was pleasantly surprised by the size of the room, and the available kitchenette. It was a great place to stay in downtown London and was very reasonably priced.
Kitchen in the roomLocation to downtown Air quality of roomRooms although clean and large felt baron.I would of liked an option to choose between free parking or free breakfast. With a kitchen in my room and the quality of the breakfast, parking would be better value for me.
The room was beautiful and it was very centrally located. no
Beautiful room, spacious and clean. Ice maker did not work. No ice available in hotel. Sent to convenience store.
Beautiful and very spacious!!! Buffet breakfast was also good. Loved how big our suite was. Parking is not free but also not very expensive. Parking Costs $14.
lots of space in suite constuction in front of hotel
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Close distance to downtown and unique restaurants. Room was clean and spacious . Liked the fact it had living room and kitchen . That we had to pay for parking for multiple vehicles . Added to the expense. Room needed some updating .
Very spacious room, good breakfast Price
excellent staff, service was great, was disappointed with breakfast- need more toasters, juice machine not working- no plates - food not stocked - was disorganized
There wasn't much we liked vary rude staff The room ,the hallways,the staff
The amenities were excellent and very clean. The beds however seemed very uncomfortable by today's standards as did the furniture otherwise I would recommend this place to anyone
staff was very friendly and helpful, rooms were clean and comfortable
Lovely location, very clean, nice staff, and well priced.
receptionist is pleasent, atmosphere is relaxed and calm. the neibourhood is very quite. the room and bathroom were clean and the bed was comfortable. there is no way for getting food or drinks after 19:00 which makes it a problem since the location is far from any shoping facility. you defenitly need a car.
Staff was very friendly and helpful. The room was excellent for the work that needed to be completed during my stay. The location was perfect; I enjoyed my walk in the morning and was I close to the hospital for a medical appointment. The food was far more than adequate and was, quite frankly, much better than I expected. The staff in all areas, but particularly in the dining room, were professional, friendly and exceedingly helpful. I will definitely return. I ate alone at dinner as I had travelled to the city for a medical appointment the next morning. The dining room appeared to only accomodate large groups so I was placed in the adjoining room near the pool table. The meal was excellent but the atmosphere was less than relaxing....at first very 'cold' and then quite noisy as the others finished dinner and began to play pool.
The whole experience was great. Atmoshpere.
excellent hotel in the grounds of a conference/training centre. Hotel surrounded by green areas in built up area of London. Excellent staff. Breakfast also first rate
Because the wedding venue was at the hotel, it was very convenient. Staff made an effort to put other members of our family close together (same floor) without being asked. Hotel was nice, however because we have two adult children we had to rent three rooms as there is the availability of only one bed per room. Can get expensive. Beautiful property though.
La habitación estaba limpia y el personal era amable y servicial Mi habitación estaba junto a una habitación eléctrica así que había un zumbido constante. No es un problema, ya que dormí bien incluso con el zumbido.
Deberían tener almohadas adicionales, las que hay son muy gruesas. El sofá es demasiado profundo para mi tamaño y espalda. No tienes apoyo en las lumbares por la profundidad.