the ambient is very nice! the carpark is very far and separated from the hotel
Although the exterior and foyer of the hotel looked beautiful it was a different story when we went to our room. It had not been cleaned - the carpets hadn't been cleaned neither had the surfaces of the bedside cabinets which were sticky and dusty. As for the bathroom the toilet required a good clean and the shower was covered in mould and mildew. Not a good advertisement for this hotel and certain not in keeping with other Thistle Hotels we have stayed in. Very poor. The restaurant staff didn't seem to understand what we were saying and the service was a bit slow. Breakfast juice was watered down apple juice and diluting orange. Certainly not what we expect in any hotel. We certainly would not recommend this hotel to anyone.
the view,vry relax and accomodating.
i always come for short business trip. this is 2nd time thistle jb but many times during hyatt name. however, the reception didnt know i have been there before and requested me to fill in the form. it will be nice to hear "welcome back". i like beef bacon for breakfast but the bread varieties are too few. beef bacon should be available everytime i come. concierge was not seen this time to open door. the rate is just nice at high side as the decor not really business luxury. its in between. thistle PD is very family but quite luxury look. suggest you add more potted plants at lobby, its too bare at present. overall, i am happy. room service is fast when i asked for the paper which was not delivered to me. tq. as above. and should give some kind of priviledge to those who have been there such as special rate, fruit basket etc..
Clean room, efficient room service, and large swimming pool.
I liked the room, comfort and cleanliness of the hotel are marvellous! And of course the friendly reception staff! Two thumb up!
aircon was faulty and was very warm
Very nice atmosphere and friendly staffs. Access to the city is easy since it is only a few kilometers away.
the room is comfortable and provides a good view of the straits and clock tower (deluxe with seaview) and it is inexpensive for a room with such a standard
The knock and knock service is great. My wife and i made use of this service to book for cab and ask for room service. Well done to all Thistle's staff that made the stay to celebrate our wedding anniversary a memorable and enjoyable one.
freindly staff - nice rooms, nice pool area + excellent location down town Breakfast buffet can be improved, but OK
The pillows failed the standard of a 3 star hotel; awful smell. The room pictures showed in website did not reflect the actual room which is at the old wing. We requested for two rooms, both single bed but request not fulfilled. The rooms were adjacent without the service door in between. Another disappointment and inconvenience for the family. The noise insulation was really bad.
friendly staff, very helpful. not that I can think of
Without the overall staff being,very friendly and helpful, I don't think I could write down a single thing. The porters and concierge desk especially was helpful. Hotel is not up to previous standard. In room services lacking (only 1 glass per day, using standard sheets on King bed, etc.) Restaurant and room service fare not up to standard (in fact some what quite distasteful). Driving around JB is complicated and stressful at best. This hotel is very difficult to locate and return to by car. Parking lot and elevator has a very "used" look. Meal buffets are crowded so the traffic flow needs to be improved to reduce the wait times.
Service is no good. Not value for money.
Your very friendly staff
The staff were really friendly and approachable. It is so far the best hotel i've stayed in Johor. Apparently, there were blood stains on the carpet and bed sheets.
The Puteri can be more comfortable than that...
We enjoyed our stay, the hotel has a great central location and is clean and well maintained. The breakfast was excellent. A bargain at the price we paid.
good location,in the city centre near to shopping centre and custom check point to Singapore. no complaint
Spacious room and courteous helpful staff. I was early at check-in and the friendly young lady at Reception offered me a smoking room that she said didn't smell and she was right. Room - an apartment - was large and homely. Certianly good value for money!
one of the best Hotel I stayed in Johor Bahru. Congratulation to Staff etc. The Hotel has a unique niche, not seen by myself for some time In getting Dinner, the service was good, except the kitchen was slow, food however was good
As a Singaporean on biz, the hotel facing Singapore allows use of our local mobile connection. The location is hard to find. The in-room Internet connection is slow or not working at all. Should allow for opt out of Breakfast and offer a better room rate. This avoids wastage.
Room is very comfort Parking in front of the hotel should be free
facilities are impressive and good value for money,wide variety of food at buffet breakfast but mainly asian oriented food Pool was fullof day visitors and their children, so impossible to swim in the kidney shaped pool,shame. The decor and genearl fabric of the establishment was looking tired. Only a taxi or your own car will find the place, the roads around the cause way are now a nightmare!
I stayed in a two room suites and it is spacious and comfortable & clean.
the hotel is nice, very friendly lobby, big park house, big rooms, very good breakfast buffet for an 3* hotel, but the last but not least - as unfortunately very usual in Malaysia in general - dirty room, dirty bathroom, dirty flour.
Porter service very very good and courteous. Especially the guy who take care of car arrival at lobby and those helping to carry luggage to our rooms. Hotel also quite flexible with late check out time. Furniture a bit old. Need major refurbishment. TV channel very limited and picture reception also quite poor. Ample parking space at the basement but very tight space to manuever car.
when first open the door to the hotel room, the smell of the teakwood made me felt at home =) The toilet flushing system is very slow & sewage smell came from the toilet out of nowhere in the morning & evening time.
I enjoyed some peace and quiet No direct access to public transport
The comfort and atmosphere check in delay for an hour... =(
Near food centre and small shopping area. The hotel are very run down. Should be classified as 3 stars.
The room was very spacious and had an excellent bathroom. The hotel is surrounded with a lot of nice bars and dining options. Staff was a little slow at checking in and when another guest rudely interrupted my checking in procedure, staff didn't act appropriate. Be aware that a lot of families (sometimes with loud children!) book this hotel. This is not necessary a bad thing but be aware!
The bar and restaurants were good value for money. The suite room was very spacious and also good value for money. There were no remote controls for the TV and even after one of them was replaced it dissapeared again after the room was cleaned ! The validation of the car park ticket was troublesome and so was parking on the 6th floor !
this hotel rating for 5 star but i dont feel like in 5 star hotel.....the entrance door lockset have to be change due to rusty and inside my room stil got rubbish inside the freeze not clear....somore i smell a cigaratte smoke in my bathroom........
The staff respond is really slow & rude. The room & service provided is not equal to the value we paid.
Clean room, easy excess. The music was too loud and sound came through the walls. TV programes were limited. Could use a newer TV!!!! Staffs in the breakfastroom need to be taught to "smile" and to greet each patron with a "goodmorning"......
would be nice Hotel allow us to upgrade to bigger room upon checking in at Booking.com rate and not walk in rate of Hotel.
Great location. There are lots of entertainment venues and restaurants right near the hotel including a shopping mall. The room is spacious. The staff are good. One of the better places to stay in JB The phone didn't work but that is only a minor issue.
Comfortable bed Maintenance could have been improved, staff could be more helpful, would have preferred no smoking in the entire breakfast area and better quality breakfast foods
good location, helpful and friendly staff, room and bed very comfortable and everything,TV, shower etc work No chair to sit on in room
is free for online
we enjoy having some of the traditional local food there,food is good and prices are resonable. overall still acceptable but i feel that counter staff not familiar with their work well enough.
cleaniness and the hotel still in new condition. breakfast is ok too. near to plaza holiday and restaurant. near to karaoka, very noisy and the sound prove of the hotel is bad. must improve on that. not really near to city. have to atke taxi to go out.
Slightly small but ok
Internet free Room Amenities not consistent. Insufficient toiletries/bathroom tissue both stay when I was there.
cheap, the food is nice and a lot of choices.
Clean, comfortable rooms, friendly staff. Reasonable breakfast ( considering that this was the month of ramadhan ).Location close to Larkins hotel is a major advantage.We even got hot milk during breakfast on request.Overall good.
I like the location which is near to my work destination, ie KPJ Johor Specialist Hospital and KPJ Puteri Specialist Hospital. should have mineral water in bottle in guest room with Hotel Seri Malaysia label. However, it is good to have the electric water kettle though.
It is quiet and the rate is reasonable. pls be inform that the water heater was not functioning for quite some times.
The location of the Hotel. It's just a less than 10 min walk to Larkin Bus Station. The Hotel is old, poor hotel facilities and the breakfast provided was very very simple. Not worth while for the amount paid.
Quit, in between pasir gudang and town, easily can get food (western and asian) nearby areas. no.
Location nearest to the industrial park for my visit
Simple, clean and convenient The breakfast
I love the executive room , it came with all thing like hair condition, comb and stuff that we need and it is a reasonable price with a nice room stay , very cosy, romantic and comfortable
About food is ok , in term of Security also ok. The price on internet booking are different when I paid Cash and Credit card at the counter. Your receptionist can't unswer my Question.
Big room n big bed
location b/fast is rather simple, despite classy hotel.
The comfort and how large the room is! Room service foods are way overpriced.
Room was large, got 2 queen bed and also managed to squeeze in a baby cot. Rather convient location with shopping mall near by. And a new mall coming up just down the road by Q1 2011. But very dusty. Got a shock when we had to shift some furniture around to fit the cot - found medicine,seeds etc under the soft and thick layer of dust behind the glass/cup. Front office want to charge me for the extra bed requested during reservation, but never use/call on site, they told me it's for my 3rd adult charges and that they have to pay it to bookings.com. I had to reason out with them.
Room Is very clean and neat, Hotel staff are also very nice,friendly and answer to all our doubt. The room service is also very fast and efficient. The bathtub is slightly smaller even for 1 to squeeze in.And the buffet breakfast should have more variety of food for choice.The jacuzi and swimming pool is also slightly smaller and looks abit old and dirty.
good selection of restraunts, near shopping center.