the cleanliness of the hotel and it was quiet and peaceful the only issue we found was the bar isn't open for serving alchoholic drinks after midnight and there isn't room service
Brand new hotel, ideal for what we wanted None
Sp0tless Communal check in bar and resturant multi purpose area not satisfactory
Very clean and modern rooms. Food good but restaurant small especially when you have a coach trip staying who fill up the restaurant. Would stay there again. On booking I requested a room not above 2nd floor but was allocated a 4th floor room. This was changed but if they had read my instructions should not have happened.
Clean and bright environment No lager on tap on night I stayed, and excessive price of bottled beer.
lovely large room no
There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....
Pleasantly laid out; clean and tidy; cheerful staff. Pleasant decor in the room and attractive/practical shower room. Simple but good value breakfast. Poor lighting in the room (300) . There appeared to be an intermittent electrical fault in one light fitting which we mentioned, was apparently dealt with, but wasn't resolved.
the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled
Easy and with a family of 5 plus dog it's hard to find somewhere that works - we had adjoining rooms. It was handy from the motorway and did the job. Overnight motel.
Quiet, discreet, clean, easy good car park, hotel not in town center no fast food or possiblilty to eat a meal, but good breakfast
Rooms were comfortable, clean, with nice ensuite. Bed was lovely. Breakfast was not good, too little room for too many people, staff had problems keeping up with demand, so jugs, food containers etc were empty. No real tea or coffee just out of a machine. Just sausage and scrambled eggs which did not taste nice. Fruit juice out of a machine which had an aftertaste.
Hatton Court it`s a beautiful place. We stay only one night. All the hotel services, the staff, the rooms, the breakfast,... are very good. The location it`s a bit difficult to find it, but the explanations at the booking web page is Ok.
Real charming place with clean and nice decorated rooms. Good service in the bar and really nice english breakfast. no
La habitacion esta bien, el hotel esta en un entorno muy bonito, en la naturaleza, personal muy amable. La poca señalizacion que hay para llegar alli, es un poco dificil.
La relación calidad precio No dispone de ascensor
It was good value, especailly at teh discount rate.Breakfast staff were very friendly. Two lifts, one broken, other only held3
As above - price of drinks
Modern, clean, large sized room with all facilities including fridge (with fresh milk!), tea-maker, etc. Comfortable, king sized bed, air conditioning and all usual bathroom requisites. Staff were all very helpful and friendly. Set in own grounds with ample car parking. Semi rural location on scenic A46 to Bath and within short driving distance from Cheltenham & Gloucester. Also within reasonable distance from Tetbury (i.e. Highgrove & Westonbiirt Arboretum) & Stroud.
The breakfasts were superb, very wide choice and all excellent quality. The evening dinners were very poor, only a limited menu which is only changed about every 3 months and the quality was not good at all. Difficult to believe that the same kitchens prepared breakfast (see above) and dinner.
food and accomdation was excellent - great value wekend break perhaps only small thing was to have better pilllows
THe hotel and location
Good breakfast Toilet seat was broken in our room, it was just sitting unattached on top of the toilet. Long (human!) hairs on the bed cover
It was clean,comfortable and relaxing. A place to recharge the batteries. I have no negative comments to make.
The staff were very friendly and helpful. Also to be upgraded without any additional charge is always a bonus. I felt the prices for wine were a little steep.
Clean well appoinred rooms. Pleasant view over Cooper's Hill. Excellent breakfast.
The dining room was too cold to sit comfortably.
We had a problem with the other guests (rugby team) and the staff were brilliant about it, we had to check out early, but there was no fee or problem just very apologetic staff Dated bathroom decor
not a lot...depressing place depressing, old fashioned, unfriendly staff who looked at you as if you had 2 heads if you asked them a question
The staff were fantastic, nothing was too much trouble for them. They were friendly and extremely polite
Hotel very tired overall- updating work is mentioned when you book, but price doesn't reflect this enough.
leisure facilities restricted food menu at lunch time
The reception staff were wonderful. The "bar" closed at 23 15. With it then taking the night portaging team 45 mins to fetch a soda water and orange cordial. The gym closed too early and opened too late, as did the swimming pool. The foyer smelled of faeces, and everywhere else smelled of stale cigarette smoke.
Staff friendly You had to go outside the main building to a separate one for the bar and restaurant. There was no proper lift in the hotel.(some very odd,folded lift contraptions by the side of some of the stairs.)There was only a carvery menu in the evening and the fish I ate there was tasteless (no fried fish just boiled cod.) There was very poor lighting in the bedrooms.Generally,the hotel had a very seventies,old-fashioned feel to it.
The Breakfast was good The Hotel was very old and in major need of renovation. It currently has an 80's feel to it. The leisure club, was old with run down facilities. The prices were doubled for the Cheltenham festival which was unfair.
The staff were very pleasant and helpful. The breakfasts were very nice.
This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.
Fantastic spot and the staff could not have been more friendly or accommodating
I thought the dark barn lodge had excellent facilities. I was very impressed with the standardr of the rooms, and it was exceptional value for money
no bar available,pool and hot tub not available, both due to wedding but not advised at time of booking and hard luck attitude by staff
Friendly and efficient staff and warm comfortable and tastefully furnished room. Could have done with a re-clean - perhaps the room had not been used recently. Cobwebs and spiders in bathroom and bedroom floor gritty.
Friendly, willing staff. Informality.......to the extent of no-one on reception(!), despite agreement by email. Good basic fare. Bedding too soft. No bath - though did not specify this on booking. Shower did not work. The extensive facilities not open in the evening.
Lovely location, friendly staff.
The comfort of the room, and the fixtures & fittings of a high spec.
very comfortable and welcoming. breakfast very good. good value for money
friendly and efficient staff surprised at the style and feel of the restaurant - it looked like a poor mans ikea cafe not something from a hotel of this standard
TOURIST NO LIFT
the staff were friendly and very welcoming. hotel was very clean.
Staff very friendly and efficent, room very clean and modern, excellent breakfast. Ideally situated for shopping in Gloucester or Cheltenham, ample parking and would definately stay here again. Leisure facilities appeared a bit tired and jaded. Pool area in particular could do with a re-vamp.
The hotels bar was friendly and there was a good variety of snacks offered. The breakfast was an excellent standard. The room was comfortable and clean.
The attitude and manner of the Operations manager Andrea Eldenbridge I book a delux room for our 30th Wedding annaversary. When we arrived we were told the online system had double booked so we didn't get a delux room. We were assigned a down grade (between standard and delux), a disable room, after unpacking we found the lavatory didn't flush properly. We were then moved to a standard room. which was a disappointment. However the staff tried to compensate, we got a fruit platter with icecream, though we were going out for a meal (which we had to go off site for because the restuarant could not accommadate us at the time our friends wanted to eat), and I got some Priority Card points to soften the blow. The staff tried to compensate, but a milestone anniversary was marred by this visit.
Convenience for sightseeing. Pool and steam room Poor choice of beers in bar
It was convenient for a short break in the Cotswolds Children running around playing hide and seek, so was very noisy upstairs. Christmas Party noise in dining room encroached into bar, it would be a good idea to have a bi-folding divide which could reduce party noise on other guests who just want a quiet drink
the food was amazing and room was spotless. my stay was perfect from finish to end.
Leisure facilities Catering and attitude of most of the staff, who were less than customer focused ie they gave the impression they did not want to be there
It was such a beautiful setting and the hotel was very convenient for visiting Gloucester Nothing
nice location, good but reasonably expensive food all or nothing heating that sounded like a bank of extractor fans. very staid atmosphere. the most uncomfortable bed i have ever not slept on, not what you would expect from a "quality" hotel. we may still visit again but will run a mile if they try putting us in room 240, a definite no-no.
The professional friendly staff. Having to trudge up to our top floor room. Did not know there was no lift.
the staff were excellenet, gave lots of advice and were very customer focussed
Fresh friut at breakfast, comfortable surroundings, friendly staff
friendly helpfull staff room on first night too small for a double, changed room second night all ok
Room was very comfortable, restaurant was excellent, breakfast was excellent, staff very friendly and helpful. Breakfast was very well staffed. The gym is the worst I have seen, the pool, sauna etc is great, but the weights area was shockingly bad. I was able to get a session in as no one else was around but the weights area can only accomodate one person.
The service in the resturant
the staff were great food was very poor apart from the breakfast!!
lovely setting ideal location for exploring cotswolds we had the last room available which was atwin not a double as booked. The rooms were extremely warm(too warm) even with the fan supplied. Breakfasr was pletiful and varied but very average buffet style and the warmers tend to dry the food out and not keep it very warm at all. The second day was slightly better.
evening meal excellent no pool
staff we excellent the hotel was first class and beautiful we could not get a table for evening meals
Pure Pampering, although expensive and we were upgraded on arrival
just okay . i liked the duvet and the width of the bed . home from home the quality of food was not up to expectations. certainly not as good as my cooking, even though i think it was michelin starred. the desserts were certainly dissappointing.
old-fashioned, customer-oriented, sincere, lovely service by well-trained people.
The location, the beautiful gardens, the attentiveness of the staff
Peace and quiet. Excellent service and high quality food.
the food the view from our room
Location Bar and lounge lacked atmosphere and not inviting. Would have expected better from this class of hote. Price of drinks very high and inappropriate for this hotel standard
We loved the ambience of an old luxury home. Also there was no noise -only birds and lovely clean country air, beautiful surroundings and lovely gardens. The staff were exceptional, the room was very luxurious - very comfy bed and the food was sensational. We would highly recommend it to anyone wanting to feel pampered. No
El trato recibido. Un buen bar restaurante. La habitacion un poco justa pero limpia y con baño correcto
la cercania a las estaciones su ubicacion en la ciudad y el trarato del personal tambien su confort para mi gusto personal la ropa de la cama es muy calurosa pero eso me ha ocurrido en todos los hoteles de inglaterra que solo utilizan nordicos y no hay colchas mas ligeras
La localización El servicio escaso de desayuno
Tipica posada eduardina, buen pub con variedad de cervezas, muy bonito. No hay conserje de noche, unos compañeros tubieron que dormir en el coche al llegar tarde habiendo avisado no habia forma de localizar al responsable. Las gaviotas meten un ruido endemoniado
El hotel tiene encanto, es una casa anigua 2 cosas: 1.-Para desayunar tardaron 1.10 minutos en servirnos ya que el desayuno no es buffet y solo habia una camarera para mas de 40 personas, por ello no hubo ninguna compensacion. 2.- La recepcion estaba cerrada siempre y tenias que buscar tu al personal del hotel por el pub o el resaturante
Es una posada tipo siglo XIX magnífica. Céntrico en la ciudad y con un servicio muy cordial. Muy buena calidad, volvería sin pensarlo. Los horarios de las comidas, son muy estrictos.
The bed was very large clean and extremely comfortable There wasn't enough tea or coffee supplied in the room. But was quickly supplied by the reception staff
Staff polite, and professional Housekeeping poor, mould in bathroom, residue of vomit arounf toilet lid hinges.
I paid in cash for my hotel room and I was both irritated and annoyed that I had to provide means of identification. What for???
The design of the room was good & en suite good size Window had been left open and room was cold all night as heating not man enough to cope with cold night. Only one set of towels had been left in the room
it was handy location for visiting family we were not informed that breakfast times were different during the week, we were not informed that we could have a portable heater because our room heater wa not working.
Polite and helpfull staff, Harsh (modern) lighting in room. Expensive for a Premier Inn, presumably cashing in on Cheltenham horse race meeting.
Room was very basic - no phone, no connection for mobile phone and no opprtunity for internet access although I did not need that. The razor socket was hidden in the bathroom and I had to ask where it was - seemingly a common problem . either change it or put up a sign to show where it is.
This hotel had a good clean room and a good medium to fair bed. I use Premier many times a year and this is by far one of the best I have staid in.
As always with your hotels a good standard of cleaniness,comfortable bed and a good shower. Receptionist was unsure of the booking process.
Staff very helpfull. Possible to walk to town. Hot part of breakfast wasn't hot. WIFI is a total rip off at £9 / day. Bought a contract-free usb modem stick from T mobile in the town instead.
Hotel was clean Far to expensive for a 2 star hotel
No towels supplied in our room. We assumed that they mustn't have been part of the service, so we bought some from the Tesco nearby. Next day we found out that they should have been supplied but had just been forgotten about. Not impressed!
Clean and tidy. Uncomfortably hot, no way of turning down the heating. When we woke up it was 29oC !!!
Great quality room no
Large room. Comfortable beds. Nothing
15 mins drive from Central Gloucester. Good clean, value for money hotel.
The hotel is well located for doing business in the nearby industrial park. The adjacent restaurant had terrific service and the food was quite decent for a pub chain. My dinner was relaxing and very pleasant and mere steps from the hotel - which made it very easy. The breakfast, included with the price of the room, was well above hotel chain standards - far better than Holiday Inn Express. The bathroom fan starts when you turn on the bathroom light and continues for a designated period after the lights are turned off.
friendliness of staff limited hospitallity tray
Access to main roads and the city quick and easy. Although we were charged for the internet we had a very poor service, it was forever going down. head-b board to bed had a very sticky/dirty feel. had extra towels to hang over it to stop hair from pulling.the bed was not the standard of other premier inns that we have stayed at.